Lynn Ware, Ma Email & Phone Number

Huntsville, Al, Us

Reston, Va, Us

• Works with product/project team members to gather and document new and existing IT system requirements.• Creates Interface System Agreements (ISA) and other documents, as required.• Works with technical staff to gather status and create reports for management review.• Follows and documents the life-cycle of application development tasks in all phases.• Generates task descriptions and tracks derived requirements in project management tracking tool.• Assists with auditing system-wide documentation for overall compliance.

Reston, Va, Us

• Leverages writing across NASA projects in the pursuit of Zero Trust Network Architecture transformation of the NASA IT network.• Written deliverables: IT user guides, training materials, FAQs, messaging to user groups, gap analysis, operations handbook, newsletter articles, help desk training materials, policies and procedures, concept of operations, financial 5-year plans, and target architect documents.• Communication and interviewing: Daily interviews SMEs and translates complex technical ideas into easily understandable text.• Provides direction and oversight to written materials produced for user experience testing, systems integration, and live remote training. • Collaborative solution and strategy approaches: Created annual plan to update NASA’s communications target architecture that solved integration issues arising from multiple SME input (producing 200 pages of technical content) to arrive at one voice and clear articulation. • Presents approaches and solutions in daily stand-ups and weekly executive meetings on effective communication strategy and tactics.• Developed & implemented process improvements that improved the quality of written engineering products and management reporting. • Analyze/extract requirements daily from customer contract deliverables and builds systems to track, produce, and QC written products. • Organizes information through life cycle by incorporating Agile project management principles with milestone and deliverable deadlines.

Huntsville, Al, Us

• Took career sabbatical time for family (death of family member in 2015 and loss of a child in 2016) and returned to graduate education. Elected as an officer to Board of Directors for 501(c) (3) and served as Chair of community outreach and public relations.• Key leader in driving change management for people and strategy for non-profit’s large-scale, bi-annual, three-day weekend camps for high school students.GRADUATE WORK/RELEVANT COMPETENCIESProposal Writing (Nonprofits & Government)Technical Writer & Editor Certificate Social Marketing (Change Theory) Adv. Rhetorical Criticism Editing for Publication Adv. Communication Theory Communication & CultureAdv. Communication Methods Adv. Interpersonal Comm. Principles of Strategic Communication Advertising Theory Change Management Certificate Public Communication Writing Organizational Training & Development Quantitative & Qualitative Research

Washington, D.C., Us

• As manager in the MSIC Operations Center (and previous to that the Office of Integrated Intelligence), held a mission-critical role in the DIA/MSIC Operations Center providing writing support to engineers for a broad range of intelligence products and deliverables to intel partners, FBI, Congressional policymakers, weapon systems developers, field generals, and other stakeholders.• Written deliverables were classified intelligence products. Also managed system for deliverables across the Intelligence Community (IC). • Communication and interviewing: Daily interviewed SMEs and translated complex technical ideas into easily understandable text.• Provided direction and oversight to the process of analyzing, assigning, and answering all Requests for Information (RFI) from the IC.• Collaborative solution and strategy approaches: Created a proprietary system to streamline and manage high-volume incoming operational requirements resulting in a 100% on-time rating, solidifying partnerships with tasking stakeholders.• Presents approaches and solutions: Briefed the Director of MSIC, Office Directors, and SMEs at weekly senior staff meetings.• Developed & implemented process improvements that improved the quality of inputs for written intelligence products from engineers. • Analyze/extract requirements daily from customer contract deliverables and builds systems to track, produce, and QC written products. • Organized information through life cycle by developing requirements according to phases with quality control checks at each level.

Washington, D.C., Us

• Volunteered for deployment to Iraq, on Joint Duty Assignment for DIA, to support Operation New Dawn for US Forces-Iraq as an all-source Intelligence Analyst in the Threat Assessment Center in DoD Joint Operations Intelligence Center Analysis & Production. • Written deliverables were actionable intelligence products on Al-Qaeda in Iraq to determine threat levels to US troops from insurgents during troop drawdown and eventual withdrawal from the country. Other written work products included: developing daily intelligence summaries, ad hoc/formal threat assessments, trends data, intelligence highlights, and executive summaries. • Provided direction and oversight to the Army enlisted within our team, moving them from zero publications at the Pentagon to a 100% publication rate.• Collaborative solution and strategy approaches utilized with written products as reviewed by inter-agency group before publication. • Organized information through life cycle as GEN Lloyd J. Austin’s Daily Intelligent Readbook was developed. • Developed & implemented process improvements to reduce review time on articles submitted to Daily Presidential Briefing.

Washington, D.C., Us

• Served as Public Affairs liaison to both DIA HDQ in Washington, DC and Redstone Arsenal Garrison Commander. Worked closely with MSIC Director in drafting public awareness materials on MSIC’s mission, comments to media, and information on events. • Written deliverables were agency-specific materials to include agency descriptions, SES staff bios, mission awareness language for the agency website and brochures, and briefings for conferences, proposals, and the agency website.• Communication and interviewing: Daily interviewed staff and translated complex technical ideas into easily understandable text.• Provided direction and oversight on internal communication to the workforce, MSIC’s contributions to DIA HDQ newsletter and the re-design of MSIC’s website, which increased public mission awareness.

Washington, D.C., Us

• Retained as a consultant by Access Systems, Inc. to design, develop, and implement the company’s first Directives Management System (DMS) for the PHMSA contract. It was completed within 90 days of hire, and the quality of work exceeded all goals in the original SOW, which triggered a significant performance bonus on the contract.• Written deliverables: After initial project, advised PHMSA's Office of Government, International and Public Affairs in the development of information materials for use by the Administrator/Deputy and Assistant Administrator. The Public Affairs articles were featured in trade publications and recognized as a successful public awareness campaign.

Mclean, Va, Us

▪ Promoted to research, analyze documents, and present mortgage servicing operations policy. ▪ Served as SME on working groups, review committees, and special task groups as well as to clients, staff, and management; produced online policy, production, and audit programs ensuring compliance with Sarbanes-Oxley (SOX) regulations.▪ Improved operational efficiency, productivity, best practices, and costs by working in collaboration with IT to develop a web-based publishing, document management, and website development program.▪ Streamlined audit review, findings documentation, issue escalation, recommendations, and reporting by creating an audit program in compliance with SOX regulations; managed implementation, including training/supervising end users.

Mclean, Va, Us

▪ Promoted to role supporting Congressional lobbying activity; researched, evaluated, interpreted, and wrote assessments on housing finance policy and issues impacting financial services.▪ Identified internal/external communications requirements, developed products tailored to customer needs, and served as crisis communications/public information spokesperson.▪ Attended hearings on Capitol Hill and summarized information on national legislation for lobbyists. Authored white papers and assisted speechwriters.▪ Partnered with IT to create a game-changing software tool utilizing LexisNexis and Westlaw that aggregated legislative status/actions/media coverage and provided executive leadership with a weekly report of legislative activity.

Mclean, Va, Us

▪ Drafted complex legal documents to securitize mortgages and created financial instruments such as derivatives, swaps, and sub-prime products for Wall Street.

Master Of Professional Communication, The Master Of Arts In Professional Communication

Master Of Public Communication, Strategic Communication

Bachelor'S Degree, Legal And Political Studies (B.I.S. Program)

A.A.S. Paralegal Studies