Lynn Kaplan Email and Phone Number
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Lynn Kaplan personal email
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Passionate about customer success and delivering an outstanding customer experience while driving evaluations and trials into new service subscriptions and solidifying renewals.A SaaS product and startup veteran combining technical and business development experience, I build trusted advisor relationships with customers, working as the primary point of contact at multiple levels and across functions. Experienced managing customer expectations through periods of company change and growth and throughout the product lifecycle.KEY SKILLS: Technical product support ∙ SaaS onboarding and training ∙ Sales and account management ∙ Cross-functional internal team leadership ∙ Customer communications across functions and levels ∙ Salesforce CRM ∙ Project management ∙ Ticket System managementKEY ATTRIBUTES: Creative ∙ Team and collaboration-minded ∙ Applied critical thinking ∙ Problem-solving orientation ∙ Business savvy ∙ Committed to customer relationship ROI ∙ Passionate about customer success ∙ Maturity and cool-under-fire control in difficult situationsKEY TRAITS: Engaging, spirited, curious, and fun to be around!
Silicon Valley Power
View- Website:
- siliconvalleypower.com
- Employees:
- 94
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Engineering Aide - ElectricSilicon Valley Power Jul 2017 - PresentSanta Clara, Ca
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Customer Success And Support ManagerMagtogo, Llc 2009 - PresentSan Francisco Bay AreaCustomer Success and Support Manager• Liaison between customers, engineering, product development and sales teams• Account ownership, driving adoption and renewals• Onboard and train customers on SaaS platform • Expand product footprint and strengthen customer relationships • Monitor daily operations data and set priorities with technical team• First line technical support• Created and automated customer onboarding processSales Development• Created market introduction plan for new product launch in a startup business• Identified prospective customers, initiated cold contact and closed new business• Conducted online demos with WebEx, GoToMeeting, Skype and Join.me• Established use of CRM tool (Salesforce) to track and plan account engagement -
Project ManagerContract 1998 - 2008San Francisco, Ca• Real Estate Development: Residential renovation projects and condominium conversion• CSG Financial Advisors, Contract Recruiter: In-house search and recruitment• SurveyVisions, Market Researcher: VoIP survey tool
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DirectorConcept Corporation 1990 - 1997San Francisco, CaIndustry-specific search firm focused on the polymers and packaging sectors of the chemicals industryDirector • Complete search and recruitment, from client development and contract negotiation through candidate development, initial interviews, and position closure -
Project ManagerUnison Transformer Services (Subsidiary Of Union Carbide Corporation) Jan 1987 - Dec 1990San Francisco Bay AreaProject Manager, Unison Transformer Services • Pleasanton, CA• Hazardous chemical processing, transport and storage
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Sales RepresentativeUnion Carbide Corporation 1983 - 1987San Francisco Bay Area• High-performance engineering polymer resins -
Electrical EngineerUnion Carbide Corporation 1981 - 1983Charleston, Wv• High voltage power generation and distribution in a chemical manufacturing plant
Lynn Kaplan Skills
Lynn Kaplan Education Details
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Electrical Engineering
Frequently Asked Questions about Lynn Kaplan
What company does Lynn Kaplan work for?
Lynn Kaplan works for Silicon Valley Power
What is Lynn Kaplan's role at the current company?
Lynn Kaplan's current role is Engineering Aide at Silicon Valley Power.
What is Lynn Kaplan's email address?
Lynn Kaplan's email address is ly****@****wer.com
What is Lynn Kaplan's direct phone number?
Lynn Kaplan's direct phone number is +141565*****
What schools did Lynn Kaplan attend?
Lynn Kaplan attended West Virginia University Institute Of Technology.
What are some of Lynn Kaplan's interests?
Lynn Kaplan has interest in Children, Civil Rights And Social Action, Education, Environment, Science And Technology.
What skills is Lynn Kaplan known for?
Lynn Kaplan has skills like Management, Event Planning, Leadership, Public Speaking, Project Management, Customer Service, Social Media, Marketing Strategy, Product Development, Recruiting, Engineering, Food.
Who are Lynn Kaplan's colleagues?
Lynn Kaplan's colleagues are Larry Owens, Dave Padilla, Art Msrtinez, Todd Gilbert, Lina Prada-Báez, Mpa, Bill Her, Justin Webb.
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