Lynn Nguyen Email & Phone Number

Indianapolis, IN, US

• Senior Lead Business Execution Consultant
• Coaches a team of Intake consultants and responsible for strategic direction and implementing efficiency improvements, while managing risk.
• Designs and implements complex business processes and systems. Identifies process interdependencies and executes opportunities for synergy and integration between existing processes and shared work.
• Analyzes external trends to anticipate change and identifies opportunities for teams and functions to proactively adapt.
• Facilitates continuous improvement discussions to identify actionable approaches to enhance overall team performance.
• Conducts monitoring and oversight for complex operations and incorporates thorough understanding of the business and risk / compliance landscape to inform evaluations.

• Responsible for managing complex change initiatives, applying deep subject matter expertise in implementing change, change metrics, and managing risks to recognize change benefits.
• Applied functional expertise and business insight to navigate ambiguity and identify relevant actions to achieve desired outcomes.
• Partnered with key stakeholders to recommend resolutions for potential project delays or scope creeps.
• Managed complex, valuable, and highly significant materials and documents.
• Leveraged in-depth knowledge of applicable policies and regulations to ensure document lifecycle requirements were met.

• Led planning and implementation of multiple change initiatives across the organization.
• Consulted with senior leaders to assess readiness for implementation and training/communication needs.
• Independently managed moderately complex change initiatives, including identifying stakeholders, assessing scope of change and their impacts to determine appropriate readiness and escalate risks to stakeholders.
• Measured the impact to the business to inform future change strategy.
• Developed change adoption and sustainability plans. Monitored change adoption against defined metrics to adjust current or inform future change plans.

• Asked to step in as an interim Regional Manager for several teams to sustain activities for business growth and secure business continuity.
• Coached senior leaders to improve performance, increase retention efforts and manage talent gaps through organization-wide talent strategies to prepare the business to address development needs across functions and.
• Designed and facilitated over 100 different development courses for senior leaders and their teams.
• Implemented large-scale employee development programs and led the learning design strategy and aligned with organizational learning priorities and business needs.
• Built the strategy for delivering trainings and learning experiences based on feedback from business partners and key stakeholders.
• Leveraged comprehensive understanding of employee and audience populations, learning theory, and industry practices to influence learning delivery approaches.

• Hired as the founding Program Consultant of a financial wellness program. Grew the program to over 200 consultants and relationship managers across the country.
• Transitioned to a coaching focused role to onboard, train, and develop employees in-person and remotely.
• Independently wrote and designed creative assets to achieve strategic business objectives, including training material for multiple delivery modes (in-person, remote, and hybrid).
• Analyzed audience information to identify opportunities for differentiated creative content development.
• Led facilitation of courses and curriculum with complex content. Applied judgement to adjust facilitation style in the moment to enhance the quality of learning and support the learner experience.
• Coached other facilitators to support effective learning delivery across the organization. Delivered feedback to enhance facilitator effectiveness of classroom engagement.

• Coached managers and individual contributors in sales, operations, and customer service roles.
• Developed employee skills in sales and service delivery approach to provide value-add services, including identifying potential future needs.
• Other position held: Personal Banker

Master Of Science - Ms, Leadership And Management

The University of La Verne’s Master of Science in Leadership and Management (MSLM) curriculum educates effective future leaders for all.

Bachelor Of Business Administration - Bba, Finance