Lynn Koo Email & Phone Number

Brisbane, Qld, Au

Australia

Brisbane, Queensland, Australia

In my role as Business Analyst, I collaborated with my team to implement a new medical examination system, ensuring full compliance with Australian Medical Council accreditation requirements. Transitioning into the role of Lead Business Analyst, I contributed to deploying multiple core functionalities within UQ's central learning management system. My key responsibilities included:* Requirement Elicitation & Process Mapping: Elicited requirements and mapped both current (as-is) and future (to-be) processes using BPMN methodology.* User Acceptance Testing (UAT): Developed comprehensive UAT plans and effectively facilitated UAT across diverse teams.* Solution Demonstrations: Delivered impactful solution demonstrations to business stakeholders, ensuring thorough acceptance testing.* Stakeholder Engagement: Cultivated robust cross-functional relationships to ensure stakeholder satisfaction throughout the project lifecycle.

Brisbane, Queensland, Australia

In this role, I worked with senior leaders and diverse teams across the university to streamline key business processes, driving significant improvements in efficiency and productivity. My responsibilities included:* Process Mapping & Optimisation: Mapped and optimised key business processes using BPMN and Promapp, resulting in significant efficiency improvements.* Automation & Data Visualisation: Implemented automated workflows and developed Power BI dashboards, reducing manual handling and increasing operational efficiency.* Requirement Elicitation & SharePoint Development: Gathered requirements from key university areas to establish a centralised Staff Development SharePoint site, enhancing accessibility and resource management.* Team Collaboration: Co-chaired the Griffith Staff Development Champions network, consisting of 43 representatives from 12 areas of the university, fostering a culture of continuous learning and professional growth.* Project Participation: Represented Student Life in the Business Advisory Group, aligning business requirements for M365 Information Protection and Sensitivity Labeling projects.

Brisbane, Queensland, Australia

As a Student Systems Training Officer, I spearheaded initiatives to enhance staff proficiency and drive operational efficiency. Key responsibilities and achievements included:* Training Program Design: Developed comprehensive training programs and resources, simplifying complex systems concepts into interactive modules using Adobe Captivate and Articulate, resulting in increased staff competency.* Resource Creation: Produced user-friendly guides and job aids to facilitate staff learning and streamline processes.* SharePoint Site Implementation: Implemented key SharePoint sites to centralise resources, improving accessibility and promoting knowledge sharing across departments.* Learning Management System Management: Established and maintained the Student Life Learning Management System site, ensuring smooth training delivery and tracking.* Contributions to Telehealth Implementation: Played a pivotal role in implementing Telehealth services during the COVID-19 pandemic, ensuring uninterrupted services and earning the team the Vice-Chancellor's Group Award for Innovation.

Brisbane, Queensland, Australia

In this role, I led the project management team to facilitate the delivery of a $2 million project for Queensland Health. Key responsibilities and achievements included:* Process Optimisation Initiatives: Implemented initiatives to optimise internal processes, resulting in increased operational efficiency and effectiveness.* Professional Certification: Obtained PRINCE2 Practitioner certification, enhancing project management expertise and contributing to project success.* Team Mentorship & Methodology Improvement: Mentored project management team members and introduced PRINCE2 concepts to improve internal project management methodologies and practices.* Implementation of Project Server: Collaborated with IT to implement the rollout of Microsoft Project Server company-wide, enhancing project management efficiency and collaboration.* Training Resource Development: Created comprehensive training resources to support staff in effectively using project management tools.

Singapore

As Globalisation Manager, I provided leadership to project management teams across multiple regions, ensuring adherence to high-quality standards and surpassing client expectations. Key achievements and responsibilities included:* Client Relationship Management: Cultivated strong client relationships by consistently delivering high-quality projects, leading to repeat business and increased client satisfaction.* Cross-Functional Collaboration: Collaborated effectively with cross-functional teams to ensure seamless project execution and alignment with organisational objectives.* Standardised Process Implementation: Implemented standardised processes to drive efficiency and excellence within the organisation, resulting in measurable improvements in project outcomes and client satisfaction.* Training and Development: Played a key role in the training and development of project management teams, equipping them with the necessary skills and knowledge to excel in their roles and contribute to the success of the organisation.* Promotion and Career Progression: Demonstrated consistent performance and dedication, progressing through promotions during my tenure, reflecting a track record of delivering results and exceeding expectations.

Singapore

Singapore

Singapore

In this role, I managed key client accounts, including General Motors, Ford Motors, Jaguar Cars, and Scania Group, collectively responsible for 53% of departmental revenue. Notable achievements and responsibilities included:* Client Account Management: Successfully managed high-profile client accounts, contributing to a significant portion of departmental revenue.* Customised Training Programs: Designed and delivered customised training programs to overseas vendors and internal project teams, enhancing system proficiency and operational efficiency.* Consistent Performance: Recognised for outstanding performance and a consistent track record of achieving successful project outcomes, earning accolades from clients and management.

Singapore

In this role, I led cross-functional teams and cultivated strategic partnerships with major clients, including HP, Dell, and Intel. Key achievements and responsibilities included:* Team Leadership and Collaboration: Led cross-functional teams, ensuring alignment of efforts and timely delivery of high-quality results within budget.* Principal Trainer Appointment: Appointed Principal Trainer, designing customised induction programs for new local and overseas Project Managers, contributing to talent development within the organisation.* Career Progression: Progressed from Project Assistant to Project Manager and eventually to Account Manager, showcasing consistent growth and leadership within the organisation.

Singapore

Singapore

Graduate Certificate, Business Analysis

Advanced Business Analysis - completed with Distinction Fundamentals of Business Process Management - completed with High Distinction Data.

Diploma Of Education, Instrumentation And Control Engineering