Lynn Kruger Email & Phone Number

United States

Bedford, Texas, United States

Bedford, Texas, United States

Dallas/Fort Worth Area

• Led new hire orientation and introduced over 2800 associates to the Omni brand and culture.• Responsible for the continued management training of Anti-Harassment, OSHA, Talent Recruitment, Coaching & Counseling, Mentoring, Guest Engagement, and Motivation to 130 leaders. • Offered sensitivity training to hotel personnel, creating a respectful and inclusive environment for all associates and guests.• Created over 12 training classes based on the needs of the hotel which included retention training, email etiquette, and the meaning of hospitality.• Kept records of all active certification compliance for 800 associates. Certifications included TABC, Food Handlers, Spa Certifications, CPR, Bloodborne Pathogen, and yearly state and federal information.• Traveled to 3 local Omni properties and provided management training as needed; fielded training questions from other Omni properties.• Tracked all training for associates using Excel. • Designed “Future Leaders” program for hourly associates. The curriculum contained information on the business of running a hotel, being an effective leader, creating a resume and much more. The program had 75 graduates and 20 promotions.• Provided career counseling for all associates.• Ensured OSHA and State & Federal posters are up to date at the property level.• Performed additional Human Resources tasks.

Greater Pittsburgh Area

Coached managers in public speaking specifically for webinar presentations. Trained users on proprietary software dedicated to building a case log for Child Youth and Families.Managed and formatted all content for webinars.Developed training content to include training guides and job aids.Responsible for the educating subject matter experts on how to work as a team and provide better customer service to the users in their area.

New Martinsville Wv

Facilitated Beginners and Advanced Microsoft Office 2010 sessions to 50 users.Coordinated and educated users on the use of video conferencing and instant messaging.Developed a Microsoft Office 2010 Tips and Tricks job aid for on-site trainers.Encouraged users, after training, to use Outlook and Lync to continue to submit system questions to on-site training staff. This also provided users additional practice using the applications.

Wheeling, Wv

Created lectures and instructed 35 students on “how” Microsoft Office is used in the business world.Encouraged group discussions.Dispensed hands-on assignments and constructed final exams.Reviewed and graded all assignments and tests.Knowledgeable on the use of Blackboard software to communicate more effectively with students.

Mclean Va

Delivered debt collection software training to 119 users with the U.S. Attorney Offices using lectures, group discussions and hands on demonstrations.Conducted one-on-one tutoring for new users of debt collection software.Responsible for crafting content development to include training manuals, user manuals, and job aids.Implemented change management to off-site users thru a series of conference calls, electronic news feeds, and new software promotion.Answered questions during training sessions and followed-up with all users after training.Instructed over 125 government employees on Microsoft Office 2003 and 2007.

Annapolis Md

Facilitated training on Asset Tracker software to warehouse employees.Delegated work assignments.Formulated a flowchart showing what happens when old equipment arrives at the warehouse, how it is tested, and if parts can be redistributed.Successfully learned how to test servers, memory cards, and hard drives.Streamlined the computer warehouse to service customers better and faster.

Mclean Va

Trained Human Resources employees on Kronos software and educated users how to gather information for time keeping and reporting purposes.Tested all new employee time cards to ensure information was entered correctly to avoid problems and confusion.

Washington Dc

Coordinated and Instructed Kronos training for TSA Manager.Produced a training calendar to accommodate Managers on all three shifts.

Bethesda Md

Instructed Siebel training to multiple departments.Initiated, developed and facilitated train the trainer sessions for the Help Desk and coached new trainers on public speaking skills.Project Manager for successful Siebel project Conducted Beta testing.Created Needs Assessments. Collaborated with clients to ensure the needs where met.Responded to all user questions during and after training.

Education record

Bs, Organizational Management

Activities and Societies: ASTDBachelor of Science in Instructional System Design

Graduate Certificate, Instructional Design

Activities and Societies: Delta Epsilon Sigma

Aa, Applied Business

Bachelor'S Degree

Bachelor'S Degree

Bachelor'S Degree

Associate'S Degree