• Manage and motivate high producing sales agents in Walton/Bay County including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding anddisciplining employees; addressing complaints and resolving problems• Manage marketing activities, including sales collateral, events and sponsorships• Strategically choose design options and plans for new community rollouts• Negotiate and approve sales contracts and change orders• Ensure contract to closing procedures are followed for on-time closings• Monitor buyer traffic, CRM conversions and survey completions to meet division goals

Management:• Managed 10+ sales/marketing/technical staff and cultivated third-party business partnerships• Created company mission, vision, and competitive advantage strategies to maximize profits• Negotiated hundreds of home sales, managing cross-functional contract to closing processes• Built and maintained innovative, top-ranked website, generating 1,000+ active customers• Created and adhered to annual budget; forecasted company revenues and labor requirements to maximize company profits• Mediated emotionally charged conflicts with a focus on creating positive solutionsAnalytics:• Forecasted and monitored monthly sales agent forecasts and targeted compensation plans• Provided analysis and data visualizations of MLS data to help customers understand market dynamics• Analyzed historical sales trends, demand drivers and elasticity to set pricing and projected ROI, ensuring highest customer profits for both buyers and sellers of residential real estate• Performed statistical marketing and pricing analyses of large-scale syndicated data sources to support targeted campaigns

• Created the real estate contract process for Cotino™, and the contract and closing process map to be used as the framework for all Storyliving by Disney™ communities• Trained the sales team on contract matters and provided ongoing counsel• Built and managed the contract to closing processes, including quality assurance and legal compliance controls, to ensure submitted contracts met legal, regulatory, and financial guidelines• Oversaw contracts to be sent to internal sales team and purchasers• Ensured all documents received from purchasers and sellers were accurate and complete• Created and maintained contract and closing log for internal sales and finance teams, as well as third party entities such as guest builders and title companies

• Managed high-risk, high-impact strategic projects across a multi-disciplinary, multi-functional group of technologists and business professionals• Modernized workflow through the Consumer Insight Operations team, serving as the key point of contact for internal partners and vendors, to improve both efficiency and data quality• Acted as Project Manager for 25+ concurrent core and ad hoc quantitative/qualitative research projects across multiple lines of business in Florida and California, communicating regular status updates• Reduced staffing needs by facilitating the automation and streamlining of data processing tasks alongside an international vendor team• Negotiated non-disclosure and master services agreements with vendors, recruited and on-boarded new vendors, and communicated redesign of survey parameters needed to answer business questions• Led and mentored a diverse support staff of Business System Specialists and Professional Interns

Oversaw employees and office projects. Created CRM database for CA region with 2,000+ contacts. Delivered marketing analysis and presentation of large-scale databases. ICSC event coordination.

Served as economic expert witness for labor discrimination lawsuits - supporting defense of employment litigation matters (specifically compensation and termination). Prepared analyses related to allegations of gender, race, ethnicity, religious, and age discrimination using large employment databases and statistical software programs SAS/SPSS. Calculated economic damages for plaintiffs.

Assisted with the design and implementation of surveys intended to address health policy issues and measure quality of care; the design and implementation of qualitative and quantitative studies of health care organization and communications; and the analysis of data derived from surveys, controlled experiments, medical records, and health insurance claims.