Manage project rollouts for new tools and techniques the sales team can use to increase the efficiency of their work flow and ensure the optimization of new sales tools and techniques that are implemented on the sales floorEngage with Sales Reps for feedback on sales processes, lead quality and product feedback to seek opportunities to drive improvements and challenge the status quoWork closely with the Marketing team to track and optimize campaignCoordinate with Human Resources to manage hiring and staff management within the Sales Dept Manage changes around new initiatives, systems changes, marketing campaigns in conjunction with relevant departmentsBalance day to day needs to fulfill strategic priorities of the business and achieve operational excellenceResponsible for cross-functional communication between departments and/or vendors to increase work efficiency, productivity and achieve targeted goals Manage and ensure company policies compliance within the Sales Dept to avert risks and minimize unnecessary business costs Be the point of contact for external vendors and partners by representing the company's interest Responsible for the drafting of relevant legal descriptions for the Sales Dept and coordinating related matters with company attorneys

Build relationships with key clients and address their concerns throughout all stages of serviceDevelop sales plan to promote the company and its services Collaborate with business partners in the industry through outreach programs to generate new leads and increase brand recognitionManage customer service platforms such as Yelp, company website, emails and calls

Handled a portfolio of regional clients (Epson, EVA Air, Taiwan Visitor Association) and local governmental clients (Singapore Ministry of Manpower Singapore)Managed integrated campaigns involving social media and public relations through content strategy, social strategy, performance monitoring and community managementManaged projects from development to execution across multiple teams Participated in new business pitches for regional and local accounts with other partner agencies involving creative brainstorming, strategic planning, pitch deck creation and pitch presentationManaged and advised a team of junior executives to ensure adherence to each account’s guidelines and protocols

Main responsibilities:Communicating and managing good working relationship with clientsPlanning and managing social media content based on clients’ objectivesResponsible for planning, strategising and executing social media campaignsSocial media monitoring and reportingManage, monitor and optimise social media advertisements Maintaining various social media platforms Coordinate work flow and project timelines with creative as well as development teams according to clients’ requirementsAwards:In the term of my service with my team's main client, Scoot has wonGold for Excellence in Content MarketingGold for Media StrategyGold for Viral MarketingSilver for Excellence in Social Media MarketingBronze for Excellence in Brand Awareness Marketer of the Year award in Marketing Excellence Award 2014.http://www.marketing-interactive.com/events/scoot-soars-marketing-excellence-awards-singapore/http://www.marketing-interactive.com/marketing-excellence-awards-2014-winners-spotlight/

Main responsibilities: Communicating and maintaining good working relationship with clientsCraft, curate and plan for social media contentManage and monitor social media campaignProvide assistance to supervisors according to task delegationCoordinate and manage project timeline and campaign execution between clients, account servicing team, development team and creative teamMain clients: Scoot, TANGS, Millennium & Copthorne Hotels

Working alongside account manager for research activities and follow up with assisting the formulation of marketing strategiesAssists in the daily operations of client projects internallyVisits to creative execution sites with account manager Manage translation work for documents related to accounts or on necessary company eventsArranging and attending meetingsHandling administrative tasks