Lynn Lucaz Email & Phone Number

Nairobi County, Kenya

Kenya

 Resolving customer inquiries and working with specific departments where required, Maintaininga high level of customer satisfaction. Drafting and editing documents including letters, and reports. Receiving and recording alloutgoing emails and invoices from suppliers and Vendors. Reviewing, screening, logging and routing documents and correspondence coming in and out ofthe office and ensuring that necessary background documents are attached. Coordinating with HR on the onboarding of new team members, to ensure all paperwork isreceived and processed in due time, proper technology is procured and setup Prepare HR documents, like employment contracts, assist with verifying payroll data and new hireguides. Maintaining calendars for the CEO and other directors, including identifying key deadlines,scheduling and calendar management including coordination of complex meetings across mutiple time zones.Demonstrate strong self-leadership and autonomy through high levels of planning,prioritization, organization. Providing senior-level administrative support including drafting letters , documents and monthly projects. Maintaining and setting up Filing system of all reports in hard copy or electronic format, payments,documentations. Prepare and track expense reports in timely manner following travel; review and advise onteam expense reports following Travel & Expense Policy.  Planning and implementing travel inquiries and Staff movement. Making air ticket reservations,booking flights, travel itineraries maintaining a travel calendar for local and international travelincluding hotel accommodation and local transportation. Arranging hotel bookings and visas and Process travel requests for all external experts and bothlocal staff. Coordinating the preparation and conduct of team events workshops, and departmental off -sitemeetings including participant registration coordination with external organizers at the best yeteconomical locations

Nairobi, Kenya

Checked inventory and took stock of items held in the Warehouse to provide an audit of existingstock. Managed products (StarTimes Decoder and StarTimes TV), categorized orders and logisticsshipping and coordinated with the customers and sales person in charge to ensure accuracy ofOrders and LPOS placed. Made orders using (the IBOSS) system ensuring timely dispatch of the product to supermarketsand Dealers. Performed daily report writing of direct sales and out stock of goods in the warehouse (StarTimesDecoder and StarTimes TV). Treated customers and co-workers with dignity and respect, handled customer inquiries, assistingcustomers in making cost-effective and correct use of the product that is (StarTimes Decoder andTV). Troubleshot, maintained products and provided service to customers before and after purchase. Managed promotions through to the successful implementation according to the agreed businessplan. Ensured proper accountability of goods in the warehouse maintaining high standards of safety andgood storage of goods. Developed Key Account business plans to grow business depth. Developed and maintained excellent relationships with the clients.

Kenya

 Kept a detailed and accurate record of visitor requests and calls received. Maintained the address and contact book. Maintained continuity in the team by documenting and communicating actions, irregularities andcontinuing needs. Received deliveries, sorted and distributed incoming mails, ensured deliveries are adequatelyreconciled and billed appropriately Managed incoming and outgoing phone calls and participated in planning AdministrativeMeetings. Maintained client reports and clinic directories. Collaborated with other Key Staff, reviewed, revised, and updated daily client reports andprepared them for review by the manager. Operated the payment point, handled payments and dealt with refunds and paymentDiscrepancies. Provided administrative oversight and coordinated between all clinic-based programs anddepartments such as medical records and patient registration laboratory.

Diploma Of Education, Business Administration And Management, General

Certificate, Public Relations/Image Management