Satori Interactive specializes in providing accessible and usable designs, processes, and applications that optimize technology to support the customer experience. Areas of expertise include Information Architecture, User Experience/Usability Research, Data Visualization, Business Intelligence, Mobility, Human Factors, and UX Instructor Training.

I held full accountability for full life cycle project management for projects with high profile accounts. I was promoted to Director of Projects after just one year as Project Manager upon demonstrating exceptional capabilities. I fostered and cultivated cross-functional team collaboration with a team of Project Managers, Business Analysts, Developers, and Quality Assurance personnel to facilitate timely, within budget project completion.I instituted Agile/Scrum methodology processes and procedures; replacing traditional Waterfall methodologies; yielding a standardization across projects teams making it easier for employees to work on multiple teams.I planned and scheduled opening European office in Novi Sad, Serbia; on-time and under budget.I acquired and mentored key personnel for cross-functional project teams that facilitated the growth of the company by 500% over the course of five years. I increased projects revenue by 300% ($2M to $6M) in 5 years.I launched an internship/co-op program providing the company with motivated, talented resources; use of interns save company upwards of 50% in salary and benefits compared to full time employees.

I was promoted to the Sr. distinction upon demonstrating exceptional capabilities. I conducted extensive business/technical analysis to determine efficacy and feasibility for the implementation of collection software packages for collection agencies and hospitals. I performed research on OTS products that could be used for data transformation and integration; selected product used by implementation team for legacy and flagship products. This saved company/customer time and money.I served as Project Manager on on-site beta implementations for new state of the art flagship product. I was handpicked as Developer to go on-site and work with the customers and the engineering group; facilitating a reduction of implementation time by 50%.I was the recipient of multiple awards in recognition of above and beyond efforts.

Owned and operated computer consulting business. Contracted with various companies for programming/analysis work. Projects included: modifying barcode readers for inventory control systems; modifying applications for interfacing with other applications; development of custom billing system for land survey company; assisted with development of collection software package.

National maintenance management software product. Performed customer support and training, on site software implementation, administered contract renewals, trained new employees, upgraded customer base to new versions of software, modified application to suit customer’s specific needs.Assisted with developing in-house customer support system.Project lead for major account.

NASA Payroll/Personnel System, two Maintenance Management Systems, Work Control Scheduling System and Launch Readiness Assessment System. Project lead for converting legacy mainframe system to PC OTS software.Project lead for interfacing EG&G’s payroll system with NASA’s Work Control System.