Lynn Carter Email & Phone Number

Sunnyvale, CA, US

• Oversaw companywide HR programs, helping to create organization and awareness to improve process, partnership, communication, leadership awareness, and program success. Led People Analytics team in providing insights.
• Partnered closely with HRBPs to provide deep insights around engagement & workforce analytics, and our Centers of Excellence including Diversity & Inclusion (D&I), Learning & Development (L&D), and Engagement & Culture.
• Managed surveys across HR including VZpulse/ Engagement surveys, HRAnswers customer satisfaction, L&D course satisfaction/ impact including lifecycle surveys regarding onboarding and exit.

New York, New York, US

• Oversaw companywide programs including Performance Management and Promotions across all levels including VP, Recognition, Engagement and program surveys, and workforce management reporting and analytics. Primary focus.
• Directed People Analytics team to bring deep insights within HR to help with program development working directly with our executive leadership teams to provide insights for their teams around workforce analytics.

New York, New York, US

• Designed and led company wide recognition program Builder Awards. Temporarily led the Compensation team during company reorganization.
• Implemented Performance Management and Promotions programs for Oath in alignment with Verizon.

New York, New York, US

• Led end-to-end programs, focused on growth, onboarding, development, and recognition of internal talent globally. Assessed, designed, developed, implemented, evaluated, and improved post-launch.
• Designed and managed project plan, communication, intranet content, budget, change management, and timeline while ensuring partnership/ teamwork across core teams striving for seamless and positive experience for our.
• Programs Project Managed and/or led include: Year End Review & Reward, Promotions (Year End & Mid-Year including VP), Internal Mobility, Super Star (Recognition), Yahoo Employee Engagement Survey, and PMO.

Sunnyvale, CA, US

• Led Search Associate Account Managers for midmarket, field, and reseller sales channels. Located and captured key revenue opportunities across AAM and analyst teams.
• Worked with product, project, and marketing teams ensuring alignment of Search Account Management AAM with broader business goals.
• Partnered with offshore teams delivering consistency and seamless workflow.

Sunnyvale, CA, US

Led and motivated various teams including associate account managers, client advocates, and small-business technical support. Relocated to build out and ramp up the Omaha office in early 2009 as first manager on site.

Sunnyvale, CA, US

Effectively led various inbound support account management teams including New Account Configurations, Adult, Gold, and 24k.

Sunnyvale, CA, US

Supported new, gold tiered clients. Performed in outbound sales role pitching various search products to current clients. Served as Team Lead supporting client optimization submissions, team reporting, and call/ email audits.

Atlanta, Georgia, US