Check in patients as they come to the emergency room.

• Managed Lien Release, Assignments, Records, Document Control Tasks teams – 2 supervisors and up to 45 associates• Managed teams in multiple sites • Managed the process for Lien Release, Assignments, Records, and processing the 11708s for the GNMA Buyouts• Identified gaps and developed procedures, training, and job aids for processes and controls

Mortgage Servicing • Capital One acquired GreenPoint Mortgage – held dual roles consecutively with both entities 2009 – present.• Coached and motivated direct and indirect management of up to 10 employees. • Achieved Satisfactory or above on all internal and external audits.• Created the process for lien release of loans acquired by legacy companies.• Reviewed Lien Release and Assignment documents to ensure compliance with regulatory requirements. • Managed the Mortgage Electronic Registration System (MERS) process for both Capital One and GreenPoint. Ensured compliance with the MERS System Rules of Membership.• Created the process to review and update information on the MERS system• Managed research process for litigation issues, lien release of mortgage loans, and customer inquiries regarding transfer of mortgage loans, for both Capital One and GreenPoint. This included coordination with the new servicer to ensure proper mortgage loan set up.• Reviewed and signed affidavits, provided depositions and witness testimony for GreenPoint.• Managed the Service by Others (SBO) portfolio for Capital One. Managed monthly reports, including default and REO monitoring and forecasting.• Managed the Sub-servicing portfolio for GreenPoint, completing monthly testing to ensure compliance with servicing regulations.

• Direct and indirect management of up to 15 employees.• Managed department to ensure compliance with all regulations associated with servicing special loan products - such as Home Equity Line of Credit (HELOC), SCRA, ARM loans, Balloon loans and Buydown loans, Partial Releases, Assumptions, and Escrow Holdbacks.• Consistently exceeded departmental standards during the closure process of the Columbus, GA servicing site, when acquired by Capital One.

• Managed up to 10 direct employees in the Special Loan department.• Managed department to ensure compliance with all regulations associated with servicing special loan products (such as ARM loans, Balloon loans and Buydown loans). • Consistently exceeded departmental standards during the closure process of the Houston servicing site, when acquired by Chase.• Trained full time employees to effectively service all Special Loan accounts.

• Managed up to 12 direct employees.• Managed department to ensure compliance with all regulations associated with servicing special loan products (such as SCRA, ARM loans, Balloon loans and Buydown loans). • Trained full time employees to effectively service all Special Loan accounts.