I am a dynamic, results oriented "people person". "Never Give Up" is one of the mottos that I live by. This is shown through my drive at taking care of clients and in always doing the right thing for them. The vice president of one of my previous employers has even referred to me as "a bulldog" that fights for my clients. I'm a loyal and positive person who takes initiative in investigating ways to grow a company and increase it's revenue. At Direct Benefits, a subsidiary of Alera Group, my role as an Insurance Agent Liaison revolved around fostering strong relationships with agents, employer groups and their employees, ensuring their needs in ancillary benefits and claims management are met with precision and care. Leveraging deep expertise in insurance plan design and policy comparison, my approach to customer service has been instrumental in driving new business and client retention.My professional journey emphasizes collaborative problem-solving and meticulous attention to detail, resulting in streamlined operations and optimized group policy setups in addition to vast customer service experience and revenue generation. The value I bring is rooted in an empathetic and ethical mindset, dedicated to enhancing team cohesion and promoting effective communication channels that contribute to the collective success of our organization.PROFESSIONAL HIGHLIGHTS • Saved an employer over $10,000 in one year in write-offs through self-initiated investigative work. Became Subject Matter Expert (SME0, teaching customer care representatives how to handle & resolve revenue loss issues. • Worked closely with health insurance carriers to file appeals on behalf of patients - this generated an increased revenue of over $20,000 for my employer. • Initiated and implemented a meeting with a local hospital management team to show how my employees could better assist them - Result: Increased my employer’s billable hours & revenue by 600% in 18 months. This also provided additional safety for developmentally delayed patients in hospitals.• Set team record while at Blue Cross Blue Shield MN for 100% accuracy provided to clients for 16 straight months - audit of call records & documentation making sure correct information had been provided to clients.
Relph Benefit Advisors, An Alera Group Company
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Client Service ManagerRelph Benefit Advisors, An Alera Group CompanyPrior Lake, Mn, Us
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Insurance Agent LiaisonDirect Benefits, An Alera Group Company Oct 2019 - Jun 2024Bloomington, Minnesota, United States• Developed & fostered relationships with agents, insurance carriers & employer groups with excellent customer service * This led to client and agent retention & increased revenue• Worked closely with agents, employer groups & carriers to review plan designs, comparisons, implementation and onboarding of group policies• Acted as the key contact for service requests employer groups may have • Researched and resolved billing & claim issues for group employees in addition to all service needs. • Assisted agents & employer groups: * Identified new lines of business/products to offer employer groups * Proactively reviewed plans renewals for rate increases & assess if richer plan benefits at more cost-effective rates were available• Mentored new team members & assisted in implementing Standard Operating Procedure training & reference manual. -
Executive Assistant To Chief Executive Officer/Project ManagerOutpost U.S., Inc. Feb 2010 - May 2021New York And Minnesota• Created calendar system to streamline operations • Coordinate meetings with clients• Execute projects on time, on budget through control of daily expenses & fiscal reporting• Organized & Implemented outreach events – Caring & Sharing Hands, Feed My Starving Children• Pursued opportunities for company growth• Intermediary between president and key vendors• Assist employees with their employer benefits, leaves and claim issues -
Medical SecretaryUniversity Of Rochester-Highland Hospital At Caledonia Medical Center Apr 2011 - May 2015Caledonia, NyMedical Secretary• Processed patient information, including reception, registration, appointment scheduling, medical records management and telephone management.• Contributed to workflow optimization to achieve patient care objectives and organizational goals.• Resolved patient billing and benefits issues.• Trained and mentored new medical secretaries• Provided office support.
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Staffing ManagerMedical Solutions Oct 2009 - Feb 2011Rochester, New York AreaStaffing Manager of 80+ employees• Recruited, interviewed, hired and managed 80+ employees• Maintained confidential employee files including state licensing and credentialing• Submitted required documentation such as unemployment records to the State of New York• Collaborated with business partners to grow company revenue by 600% in 18 months• Assisted with human resource duties in employees with their health benefits, medical leave, etc
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Office ManagerGenesee Valley Podiatry Dec 2006 - Oct 2009Rochester, New York AreaOffice Manager with emphasis on billing and collections Generated insurance appeals letters for an additional $20,000 in office revenue• Managed financial performance and revenue collections• Partnered with insurance carriers to obtain maximum payments• Filed appeal letter to insurance carriers which generated an additional $20,000 revenue in 1 year • Assisted patients with resolving billing and insurance issues, including prior authorizations• Supervised and trained front office staff, performed human resource duties as needed
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Sr Customer Service RepresentativeBlue Cross And Blue Shield Of Minnesota Sep 2003 - Sep 2006Eagan, MinnesotaCustomer Service Representative with Promotion to Senior Customer Service Representative within 1 year Held departmental records of 100% call record accuracy for 16 months straight in soft skills on the telephone and in providing 100% accuracy regarding benefits & claims to clients & providers. Six Sigma Yellow Belt Certified• Mentored new Customer Services Representatives.• Identified underlying customer needs and providing appropriate resources.• Resolved patient billing and benefits issues.• Maintained strict confidentiality of protected health information.• Managed escalated customer calls.
Lynn Nelson Education Details
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Blue Cross Blue Shield Of MinnesotaSix Sigma -
Legal Assistant - Paralegal Coursework Gpa 3.5 -
Law Enforcement - Criminal Justice: Attended Classes While Working As A Corrections Officer Gpa 3.5 -
Prior Lake High SchoolGeneral Studies
Frequently Asked Questions about Lynn Nelson
What company does Lynn Nelson work for?
Lynn Nelson works for Relph Benefit Advisors, An Alera Group Company
What is Lynn Nelson's role at the current company?
Lynn Nelson's current role is Client Service Manager.
What schools did Lynn Nelson attend?
Lynn Nelson attended Blue Cross Blue Shield Of Minnesota, Inver Hills Community College, Normandale Community College, Prior Lake High School.
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Lynn Nelson
Faculty - Whole Person Leadership For Women, Author/Blogger - Lake Avenue In White Bear Lake MnSt Paul, Mn2gmail.com, linpr.com2 +161299XXXXX
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Lynn Nelson
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