Lynn Nelson Email & Phone Number

Prior Lake, MN, US

Bloomington, Minnesota, United States

• Developed & fostered relationships with agents, insurance carriers & employer groups with excellent customer service * This led to client and agent retention & increased revenue
• Worked closely with agents, employer groups & carriers to review plan designs, comparisons, implementation and onboarding of group policies
• Acted as the key contact for service requests employer groups may have
• Researched and resolved billing & claim issues for group employees in addition to all service needs.
• Assisted agents & employer groups: * Identified new lines of business/products to offer employer groups * Proactively reviewed plans renewals for rate increases & assess if richer plan benefits at more cost-effective.
• Mentored new team members & assisted in implementing Standard Operating Procedure training & reference manual.

New York And Minnesota

• Created calendar system to streamline operations
• Coordinate meetings with clients
• Execute projects on time, on budget through control of daily expenses & fiscal reporting
• Organized & Implemented outreach events – Caring & Sharing Hands, Feed My Starving Children
• Pursued opportunities for company growth
• Intermediary between president and key vendors

Caledonia, NY

• Medical Secretary
• Processed patient information, including reception, registration, appointment scheduling, medical records management and telephone management.
• Contributed to workflow optimization to achieve patient care objectives and organizational goals.
• Resolved patient billing and benefits issues.
• Trained and mentored new medical secretaries
• Provided office support.

Rochester, New York Area

• Staffing Manager of 80+ employees
• Recruited, interviewed, hired and managed 80+ employees
• Maintained confidential employee files including state licensing and credentialing
• Submitted required documentation such as unemployment records to the State of New York
• Collaborated with business partners to grow company revenue by 600% in 18 months
• Assisted with human resource duties in employees with their health benefits, medical leave, etc

Rochester, New York Area

• Office Manager with emphasis on billing and collections Generated insurance appeals letters for an additional $20,000 in office revenue
• Managed financial performance and revenue collections
• Partnered with insurance carriers to obtain maximum payments
• Filed appeal letter to insurance carriers which generated an additional $20,000 revenue in 1 year
• Assisted patients with resolving billing and insurance issues, including prior authorizations
• Supervised and trained front office staff, performed human resource duties as needed

Eagan, Minnesota

• Customer Service Representative with Promotion to Senior Customer Service Representative within 1 year Held departmental records of 100% call record accuracy for 16 months straight in soft skills on the telephone and.
• Mentored new Customer Services Representatives.
• Identified underlying customer needs and providing appropriate resources.
• Resolved patient billing and benefits issues.
• Maintained strict confidentiality of protected health information.
• Managed escalated customer calls.

Yellow Belt, Six Sigma

Legal Assistant - Paralegal Coursework Gpa 3.5

Law Enforcement - Criminal Justice: Attended Classes While Working As A Corrections Officer Gpa 3.5

General Studies

GPA 3.5