Lynn Nester Email and Phone Number
Lynn Nester work email
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Lynn Nester personal email
Lynn Nester is a Instructional Designer at Red 27 |Content Development and Curriculum Design at Red 27 | Learning Design, Training, Interactive Video. They possess expertise in training, leadership, public speaking, team building, coaching and 17 more skills.
Red 27 | Learning Design, Training, Interactive Video
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Instructional DesignerRed 27 | Learning Design, Training, Interactive Video Apr 2018 - PresentAtlanta, Georgia, United StatesWorked with Red 27 on a governmental insurance enrollment contract and to standardize/automate training for LTC claims processing *Created e-learnings, scripting, reference guides, and games for both ILT and vILT. *Provided training to trainers and support throughout training waves. *Created/maintained records of quiz and final scores for management reporting
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Professional TrainerThe Training Associates Mar 2012 - PresentAtlanta, Ga And Los Angeles, CaEarthlinkPhone System TrainingJanuary 2013--Present • Trained associates to use hard/soft phones• Taught VOIP use to educators, manufacturing clients and customer service personnelMorgan Stanley Smith BarneyConversion TrainerMarch--August 2012• Trainer for large-scale proprietary merger / software upgrade / Citrix / MS Office 2010 • Delivered in-class ILT and one-on-one training to high-profile executives / end-users• Direct troubleshooting of technology / software issues in extremely high-stress environments• Reported daily client feedback and weekly performance metrics -
Independent Wellness CoachMelaleuca:The Wellness Company 2004 - PresentAdvertises and opens shopping accounts for a registered pharmacetical company that manufactures and distributes safe and environmentally responsible home and personal care products direct to your home. To learn more about this company and remove toxic chemicals from your home please contact me. -
Corporate TrainerZelus Llc Sep 2015 - Dec 2017Various Locations*Train agents to enroll federal employees into dental/vision programs (FEDVIP).*Certify agents at 80% or better to ensure success when talking with the client's customers and achieve expected quality standards of the client.*Support transition of agents from the classroom to call center floor
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TrainerTraining Pros For Adp Aug 2017 - Oct 2017Louisville, Kentucky Area And Salt Lake City, Ut• Conduct classroom training (avg. trainee-to-trainer ratio of 25:1) with a 98% certification rate of 76 or better with the majority scoring 88 or higher allowing participants to move to the next testing phase.• Train agents to handle multiple clients incorporating unique greeting and validation, client-specific benefits package, and detailed knowledge of each benefit type. • Provide technical and soft skills training using adult-learning methods including lecture, audio/video, games, role play, hands-on practice, and simulated call centers on three proprietary enrollment platforms, a documentation system, phone system, and knowledge base. • Develop knowledge checks and training aids to monitor and enhance training.
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Professional TrainerNorth American Power Aug 2013 - Jul 2015Marietta, Ga*Work with multifunctional team to determine and script processes to serve Georgia customer base*Develop user guides and call flow scripting for Georgia natural gas market*Train customer contact personnel processes for enrolling customers and providing quality customer service to existing customers.
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Professional TrainerProfessional Education Solutions May 2013 - May 2014Trained education professionals to use technology designed to remove subjectivity from teacher performance reviews and enhance classroom effectiveness.
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Professional TrainerAlorica Oct 2011 - Dec 2012Kennesaw, GaBenefeds--Long Term Care PartnersCustomer Care Trainer2012, 2013 Open enrollment seasons • Provide open season benefits training to customer contact personnel for federal civilian employees. • Certify reps at 95% or better score upon classroom completion. • Provide production floor support to ensure client/customer satisfaction in first call resolution.ProFlowersFebruary 2012 • Conduct sales/ customer service training for seasonal call center employees• Certified top 10% -
Manager, Training & Quality AssuranceAlliance Data Systems 1998 - Oct 2004Developed training and quality assurance programs for natural gas call center. Worked closely with client to communicate promotions and desired behaviors. -
Corporate CommunicationsAgl Resources 1995 - 2000Managed development of first web site for both AGL Resources and Atlanta Gas Light Company. Set up and managed company library and archives. -
TrainerAtlanta Gas Light 1987 - 1998Developed and delivered soft skills training to customer service representatives throughout the company including phone reps, collectors, and field service reps. -
Customer Service RepAtlanta Gas Light Aug 1985 - 1987Answered inbound calls to set up new customer accounts, explain bills and conservation.
Lynn Nester Skills
Lynn Nester Education Details
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New Orleans Baptist Theology SeminaryAdult Education -
Business--Accounting
Frequently Asked Questions about Lynn Nester
What company does Lynn Nester work for?
Lynn Nester works for Red 27 | Learning Design, Training, Interactive Video
What is Lynn Nester's role at the current company?
Lynn Nester's current role is Instructional Designer at Red 27 |Content Development and Curriculum Design.
What is Lynn Nester's email address?
Lynn Nester's email address is ln****@****nts.com
What schools did Lynn Nester attend?
Lynn Nester attended New Orleans Baptist Theology Seminary, University Of Tennessee-Knoxville - College Of Business Administration, Kennesaw State University.
What skills is Lynn Nester known for?
Lynn Nester has skills like Training, Leadership, Public Speaking, Team Building, Coaching, Customer Service, Staff Development, Leadership Development, Small Business, Strategic Planning, Instructional Design, Workshop Facilitation.
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