Lynn Pitzul Email & Phone Number

Customer Service thought leader with 25 years experience in building customer centric focused teams, developing process and performance improvements and overseeing the planning and execution of the organization's overall customer experience goals. Director of Customer Experience (CX) focused on satisfaction, retention and growth.Trusted and respected leader of empowered customer centric driven teams. Solution focused problem solver with a consultative, analytical and rational approach. Adept communicator and strategist in managing long-term B2B and C-level customer relationships.Driven to operational excellence and creating value-based experiences for customers.SIGNATURE STRENGTHS AND COMPENTENCIESCustomer Experience Mgmt., Leadership Mgmt., Department & People Mgmt., Customer Relationship Mgmt., Team Building & Training, Operational Processes, Communications, Complaint & Issue Resolution, Retention & Risk Management, Project Planning & Implementation, Sales Analysis & Reporting, Contract Mgmt., Compliance Mgmt., Contract Negotiations.

Listed skills include Account Management, Key Account Management, Process Improvement, Cross Functional Team Leadership, and 46 others.