Lynn Ryder, Ms Email and Phone Number

After 30 years in Corporate Human Resources and Career Coaching, Lynn became a personal coach for men and women over 50. Lynn is the author of “Road to Fulfillment: True Stories about Changing Direction and Finding Happiness.” In her workshops and personal coaching, Lynn helps people imagine and realize a well-balanced life full of joy and fulfillment.Prior to working in HR, Lynn was a TV news reporter and anchor and a radio talk show host. She was also a communications lecturer for the Wharton MBA program in San Francisco. She worked in training and organization development for GE, AAA, Kaiser Permanente, Salesforce.com, Chevron, Fireman’s Fund, and McKesson; she was a career consultant at Drake, Beam, Morin and at Lee Hecht Harrison.

Delivered human resources strategic consulting for the largest business unit – U.S. Pharmaceutical - and for Global Sourcing and Procurement for this Fortune 14 company with 40,000 employees.Served as primary point of contact for 350 employees ranging from executive level to hourly non-exempts, including professionals in finance (pricing, FP&A, accounting), marketing (creative services, program management), Six Sigma, product management, sales support, corporate procurement, and IT vendor management.Led initiatives and activities in key functional areas and in HR, including process improvement, employee engagement, organizational design, talent reviews, succession planning, management development, training, compensation, and talent acquisition.

Provided training, coaching, facilitation, communications and change management consulting services to individuals, teams and organizations. Clients include Chevron, McKesson, Deloitte, KPMG, and DBM.

Developed and promoted targeted curriculum that met strategic organizational goals. Implemented innovative training solutions, including webinars. elearning, and partnerships with top-notch vendors and speakers organizations. Designed and implemented Level 1, 2, and 3 evaluations of programs. Created and updated nine popular programs, including “Powerful Communication,” “High Performing Teams,” and “Leading People.” Consistently achieved satisfaction ratings of over 95% for facilitation of Leadership Development programs at headquarters, in field offices, and on national webinars. Arranged on-site and webinar delivery and support, including train-the-trainer programs. Collaborated with HR Business Partners and Business Unit Leaders to ensure consistency of HR programs and systems amongst Allianz companies.Formed team that proposed and implemented enhanced webinar technology that reduced travel costs and ensured greater access to programs for employees who work remotely.

Managed highly-visible strategic project that ensured employee mobility and engagement. The project’s success put salesforce.com in Fortune Magazine’s list of top 100 employers. Partnered with HR, IT, vendors, and salesforce.com leadership to develop and implement global career development programs (training and on-line resources), and employee and leadership training programs. Responsible for needs assessments, RFPs, vendor selection, curriculum and training design, communication, and measurement. Led recruiting services’ global on-boarding team that achieved high satisfaction scores from new recruits.Counseled and coached leaders.

Helped facilitate change management for the smooth roll-out of KP's online medical records system. Using 360-degree feedback and employee opinion survey data, provided organization development consulting services to Human Resources, Member Services, and numerous other medical center departments. Conducted comprehensive leadership development needs assessment and compiled detailed training plan. Improved employee opinion survey response rate by over 10% by partnering with labor on a comprehensive communication plan. Managed large community events, including the Richmond Community Health Festival, World Aids Day in San Francisco, and the Chinese Health Celebration. Sole representative from KP San Francisco to the SF Chamber of Commerce’s Leadership San Francisco Program. Coached executives and arranged opportunities for KP leadership to present their views to national, state and city public officials.

Used Six Sigma methodology to support executives responsible for escalated customer problems. Facilitated the design and implementation of a process for efficiently and accurately resolving “urgent” calls in the Call Center, resulting in a dramatic decrease in the number of escalated calls.Supported Medical and Risk Directors by leading cognitive testing project that involved facilitating face-to-face and international teleconferences. Developed and delivered project training and communication. The project, which was on time and below budget, reduced costs and ensured compliance.

Led project teams that contributed to successful execution and post-merger integration in acquisition of an insurance company. Facilitated teams responsible for the initiation, planning, execution, and controlling processes for an alliance with a national bank. Following benchmarking and research, led revenue generation team that identified opportunities to increase income by $10 million in 6 months.Conducted strategic planning for call centers, including establishment of metrics.Facilitated cross-functional quality forums to solve customer service problems.