• Run and audit the US and Canadian tax reporting including validation of Workday year end. • Run/Review audit reports ensuring taxation errors are identified and reported to Workday timely, including ensuring the adjustments are made. • Coordinate and perform testing/projects as requested.• Monitor and report system issues and identify potential enhancements.• Research and resolve payroll interface errors. • Audit resolution of complex adjustments and error corrections. • Participate in and support various projects, as requested.• Resolve complex and/or escalated customer service issues relating to payroll, taxation. • Provide feedback on areas for staff development and training.• Provide direction to team on complex payroll topics.• Ensure all reporting complies with applicable regulatory requirements.• Update training materials and conducts training for newly hired employees, when applicable.

•Review and process payroll related ESS transactions daily - new hires, terminations, position changes, transfers, salary changes, etc.•Calculate and process earnings, retro payments, overpayments, etc. due based upon annual or hourly rates.•Ensure transactions are processed timely and accurately, verify appropriate approvals are obtained.•Audit and process manual requests - international transactions, advances, bonuses, benefit adjustments, draws, etc.•Analyze and accurately assign state & local tax information for all employees in US and Canada via the daily Tax Audit report.•Analyze, correspond, process and maintain employee garnishments in accordance with federal & state regulations.•Communicate with customers to obtain missing information or corrections to previously submitted paperwork.•Assist Customer Service in resolving employee related payroll issues.•Provide support to Payroll Analysts for processing of daily manual check requests – void & reissues, advances, draws, expenses, bonuses, etc.

• Verify and prepare accurate daily deposits• Verify invoice postings match with actual hard copies• Verify and close RO’s with the assistance and communication of the estimator• Answer Phone• Purchase Office Supplies• Provide accurate and timely payroll and HR-related administration and recordkeeping for all shop associates• Maintain Accounts Receivables, Accounts Payables, and Cash Handling procedures to company standards• Reconcile Monthly Dealership Statements• Follow up on supplement payments that have already been submitted to the Insurance company and previously approved• Schedule training courses for Technicians• Pay Bills and enter Credit Card transactions in to Quickbooks

• Provided superior level customer service by establishing professional working relationships to effectively maintain revenue base and high levels of client satisfaction by promptly responding to client requests and inquires on a date to day basis as needed to support fourteen clients• Utilized product knowledge, technical ability and customer service skills to provide support to assigned client base• Facilitated client meetings, client presentations and project meetings with clients and internal resources through client calls and on – site visits• Effectively managed open items using the CRM system and conduct regular review meeting with clients• Reviewed client expectations and strategic planning annually while also keeping clients up to date on new products, enhancements, and new services that may add value to their company• Partnered with clients to create solutions to their payroll and business needs

• Processed Semi-monthly payroll for 3000+ employees in multi-state locations in a fast paced business environment• Provided timeliness and accuracy of the payroll output throughout the year including year-end auditing tasks and timely W-2 and W-2c processing• Administered direct deposit, 401(k) , and Flexible Spending Account plans• Processed bonuses, commissions, retroactive pay, PTO, and garnishments• Maintained and updated ADP payroll system• Documented and created desk procedures for the department

• Processed Bi-Weekly payroll for 1400+ employees in multi-state locations• Ensured all payroll transactions were processed on compliance with company policy as well as federal and state statutory requirements• Executed ESPP including open enrollment and bi-annual stock purchases• Recorded stock exercises, qualified and disqualified dispositions as well as relocation expenses for employee W-2 income• Competed worksite headcount reports• Performed year-end auditing tasks and timely W-2 processing• Carried out GL payroll accounting including month-end close• Worked closely with GL accountants and external auditors to substantiate payroll accounting recordsDocumented and created desk procedures manual for department

• Worked in a fast-paced, high-volume internet business environment to process a weekly payroll for 1000+ employees in multi-state locations• Assisted in converting payroll system from ADP to in-house application• Complied with Federal/State regulations and performed month-end accounting activities using Oracle• Performed timely delivery and high level quality regarding the payroll output and customer service• Administered direct deposit, 401 (k), and Flexible Spending Account plans• Calculated bonuses, commissions, retroactive pay, garnishments, and employee expense reports• Audited and ensured accuracy of W-2s issued• Established and documented new procedures to streamline the department• Produced various internal and external reports as needed

• Processed a Bi-weekly payroll for 1000+ employees in nine locations and worked directly with the managers at each location to obtain necessary information to completed daily duties in a timely and efficient manner• Administered company pay practices, Federal/State regulations, along with payroll related taxes and accounting activities• Executed direct deposits and 401 (k) deductions• Calculated bonuses, retroactive pay, PTO, garnishments, tax levies, accounts payable, accounts receivable, gift certificate redemption, and ordered office supplies