Lynn Margerie Sison Email & Phone Number

Valenzuela, NCR, PH

• Answering live video calls and providing clear and accurate present on-demand visual information to blind and low vision customers
• Ensuring customers privacy and Personally Identifiable Information (PII) is secured.
• Providing navigation instructions by using our google maps integrated software to help our customers get from point A to point B
• Assisting customers with filling out online forms, document formatting and navigating websites that are inaccessible with screen readers (JAWS, NVDA etc) through oral navigation and description or by using remote tools.

Australia

• Providing pre and post sales customer service via email to ensure 100% customer satisfaction
• Assist customers with returns and exchange requests, refunds, returned mail reshipments and order or account changes
• Participating in daily pre and post shift meetings to discuss daily reports, issues encountered and ideas to improve the company and the business
• Assists with updating knowledge base documents, task and project statuses
• Reaching out to customer support of tools and software used to ensure business efficiency
• Moderating the company's official facebook group to keep customer engagement and ensure that community rules and standards are being followed

Quezon City, Phi

• TELUS International is a Canadian technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce.
• My role as a Sales and Technical Support is to provide post-sales customer service and technical assistance to customers for a Consumer Electronics Campaign such as answering technical questions related to tablets.
• I assist customers with placing new orders, replacement or mobile device upgrades and explain invoice breakdown or payment terms for installment plans. We also interact with third party vendors, wireless carrier, MDM.
• I make sure to provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries by providing detailed instructions over the phone or using remote.
• I thoroughly record information into ticketing systems to ensure resolution or steps taken are clearly stated and then schedule on-site repair or mail-in repair arrangements when necessary.

Quezon City, National Capital Region, Philippines

• TaskUs is a U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash.
• My role as a Customer Support Representative is to provide quality customer service to Hosts and Guests about their car rental arrangements through different platforms including over the phone, live chat or emails and.
• I communicate and help customers choose a vehicle that meets their needs, based on factors such as price, mileage allowance, and number of seatbelts and explain insurance coverage, including deductible requirements and.
• I provide assistance for car rental adjustments such as cancellations, car exchanges, replacements, trip modifications and arranging for repairs to damaged vehicles or arranging for replacements when vehicles are totaled
• I ensure accuracy of return date and time on rental agreement by notifying customers of overdue rental vehicles and inquire on expected date of return, explaining the modification process and billing adjustments

Quezon City, National Capital Region, Philippines

• Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica.
• Serves as an acting Supervisor and takes over escalated chats.
• Monitor team’s scorecards, and empower team members with skills to improve their confidence, communication skills and provide product/service information by answering questions and offering assistance.
• Calls clients/customers to follow up on agent feedback and provide alternative resolution or work-around when necessary.
• Creates and compiles start of day and end of day reports, attends performance meetings on behalf of Team Supervisor and provides input on daily call drivers, on-going issues and effective resolution.

Mandaluyong, National Capital Region, Philippines

• Convergys is a leading global firm specializing in customer service outsourcing. It combines analytics, operational excellence and innovation to provide a great experience to customers and businesses. It offers it.
• Manages incoming calls and attracts potential customers by answering product and service questions; suggesting information about other products and services, generating sales leads that develop into new customers, and.
• Opens customer accounts by recording account information and maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Pasig, National Capital Region, Philippines

• Responsible for handling and following up on escalated calls and tickets and rectifying agent or system errors on flight details for a Travel Campaign.
• Coordinates with travel partners, Airline, and clients to accommodate customers in booking new flights and covers additional expenses such as hotel accommodations and cost difference in re-issued tickets
• Assists production trainers with new hires, acting as support by providing product information, answering questions, and offering assistance during onboarding.