Lynn Vernon Email & Phone Number

Houston, Tx

• Transformation lead for directorate for Flight/Mission Tempo. Leading team in the assessment, development, implementation, and execution of change in culture, resources, processes, and services to align to mission needs and responsiveness with the increasing flight tempo• Led NASA’s digital transformation to Microsoft Office 365 successfully developing, integrating, implementing and migrating to the O365 environment in 15 months for 55,000 users• Developed and facilitated a series of benchmarking on business technology management, ITSM, and vendor management resulting in new strategies and processes being implemented providing 20%-time savings for implementation• Implemented a strategy and process for several critical process gaps resulting in 10% customer engagement improvements• Architected strategies and processes to “bring the best minds from universities to work with engineers and scientist at Johnson Space Center” resulting in 3 technology development and innovation partnering opportunities• Lead and mentor of the JSC Technical Cadre including the JSC Enterprise Architect, Chief Technology Officer, the JSC Data Architect, and the JSC Applications Architect developing an integrated Center-wide strategic plan

Houston, Tx

• Developed and facilitated a plan to take the Directorate from a reactive and operations focused methodology to a strategic business technology management framework. These strategies and processes have been recognized by the Agency CIO and the Center Director as best practices. • Led the development of a new Vision, Goals, Objectives and the first 10-year strategic roadmap that included Agency, Center, and technology drivers.• Provided leadership in a creative brainstorming process that resulted in the team developing a 31-page business case, associated benchmarking, an integrated communications plan, and presentation products saving approximately 30% on the original schedule. Plan was approved and implemented at JSC and are currently being utilized to implement strategy at 4 other Centers• Developed an IT services cost and price model tool that enabled the directorate to develop a full-cost analysis on 24 services and resulted in improved insight into actual costs saving approximately 10% across the directorate• Created an organization business strategy framework which has resulted in a 30% reduction in process and product gaps

Houston, Tx.

• Managed 32 civil servants and two office branches for institutional 280+ applications, 170+ servers, data center services, storage services, and workstation engineering including a $9.5 M per year budget. • Led a team in the development of two cost savings strategic initiatives. These implementations improved the data center and source evaluation board services while reducing recurring cost by over $500k in 3 years.• Acquired $10k in awards funds yearly and implemented a process and JSC software awards committee resulting in 40% yearly increasing numbers of nominees and recognitions. Last 3 nominees selected as Center representation to the Agency Award have been selected as 1st runner-up every year.• Agency Integration Manager leading the integration of 5 Agency IT contracts requiring coordination between 5 procurements, 5 Service Executives, and 11 Centers• Led the development and implementation of the first enterprise IT Service Management structure for 4 of the processes based on Information Technology Infrastructure Library (ITIL) v3 • Established a new set of Agency-wide Governance policies and procedures, which resulted in 80% reduction of working groups and 30% reduction in control boards• Developed an end-to-end process flow that linked all of the key documents, templates, and data clearly defining the procurement process and guidelines which improved standardization of the procurements, as well as improved product and timeliness of the activity by 25%

Houston, Tx.

• Managed 32 civil servants and two branches for the institutional and mission 280+ applications, video and imaging services, graphics, records management, JSC archivist and historian program, and library services with an $11M per year budget. • Performed competitive analysis to make recommendations for future technology integration and a 50% cost savings for the Agency• Served as the JSC subject matter expert on Product Integration for NASA’s System Engineering Handbook revisions. Developed an initial write-up of the section assigned by the team that was adopted as the template for the rewrite of the remaining portion of the team’s section. Resulted in the product being delivered 3 months ahead of schedule.

Houston, Tx.

• Center Project Manager for the implementation of Homeland Security Presidential Directive (HSPD) 12 policy, strategic development, and project integration of requirements of HSPD 12 successfully transitioning approximately 18,000 users to new identity management processes and 325 applications into new enrollment processes within an 18 month period• Project Manager for an integrated email messaging project, for 5 NASA Centers, consolidating 5 unique mail systems and approximately 27,000 users. This became the platform for the Agency email consolidation of 50,000 plus users. • As the Deputy CIO for IT Security for the NASA-wide Space Operation Mission Directorate (Enterprise level) I developed and implemented an integrated and standardized structure and strategy for the IT Security Program for 42 unique security plans and systems across all mission systems and NASA’s Centers resulting in a 10% reduction in plans and improved insight and budget management for Directorate programs.

Houston, Tx.

• Managed a staff of 13 engineers with accountability for JSC’s IT Security Program and Operations. Developed an improved roles and responsibilities strategy that enabled the team to reduce response time by approximately 15%.• Developed and implemented an application that enabled the security team to reduce response time on security issues from seven days to hours and significantly improved situational awareness of the systems. • Developed and implemented a strategy for updating the JSC and Space Operations Mission Directorate Enterprise IT Security Program to comply with the government’s FISMA guidelines and NIST standards in less than 10 months. Strategy was implemented as the NASA standard.• Led the JSC’s IT security team systems owners in development of new processes for multiple Inspector General Audits which helped prevent issues or findings by 20% resulting from the audits in over two years.

Houston, Texas Area

JSC Deputy Chief Information Officer (2001-2003)Supervisor, Command, Control, and Planning Systems Operations and Development (2000-2001)Mission Control Center Project Manager (1996-2000)Manager of the Management and System Engineering Office (1996)Chief Engineer of the Mission Control Center (1995–1996)Telecommunications Operations Specialist and Project Manager (1988–1995)