Lynn Oliver Email & Phone Number

Usa

• Produced company’s first Apprenticeship Program for service technicians• Collaborated with state and local entities to receive Rhode Island state approval• Developed and managed offsite Excel-focused training program for marina managers• Leveraged grant opportunities to fund training• Expanded recruiting process of service technicians to build early engagement and loyalty programs

Usa

• Spearheaded staff training and awareness of business impact of Customer Experience (CX)• Analyzed and prioritized CX opportunities across 70+ nation-wide marina locations• Strategized with Operations, Marketing and Branding to build customer loyalty• Responsible for cohesive trade show presentation and recruiting events• Managed Member-Only Rendezvous events for 50+ boats

Northeast Usa

• Responsible for cohesive digital, print, PR and personal marketing across 30+ locations • Developed corporate branding and trained staff on its importance• Increased customer loyalty with Member-only program, events and communication• Produced 9 award-winning trade shows annually• Wrote and produced 30-page bi-annual customer newsletter• Collaborated on annual staff meetings for Marina, Office, Service Managers and Dockmasters • Produced recruiting campaigns for service technicians at schools, boat shows and locally

Greenwich, Ct

•Interfaced with investors managing subscriptions and redemptions •Coordinated with middle/back office, legal, tax and compliance departments

Greenwich, Ct

• Project Manager for Founder and CIO of $5 billion hedge fund• Coordinated marketing activities with investor relations group • Managed corporate events and meetings • Established care and management of 380 piece art collection • Provided support Founder's professorship, family and 2 households • Managed all administrative requirements including travel, correspondence, events and security• Directed charitable contributions including research, selection assistance, interface and processing

Norwalk, Ct

• Project Manager for successful introduction and market development of new 14’ dinghy design• Provided ground-floor sales and marketing resulting in national recognition• Designed, developed and produced marketing materials including web site, ads, sales and trade show materials, class communication, promotions, demos, videos and presentations• Developed sales effort to expand exposure through dealer network and direct sales contacts• Interfaced with designer and manufacturing on technical needs

Norwalk, Ct

• Brand management of a family of continually changing point-of purchase designs• Led design and production of website with interface to parent site for communication and consistency• Created and produced sales and promotional materials for multiple products• Oversaw national trade shows including selection, creative development and execution• Authored and produced corporate communications including product releases, and PR materials• Developed new products across sales, production and management teams• Teamed with international franchises to promote global sales and product development in 20+ countries• Collaborated on international corporate events• Managed and analyzed market research• Supervised and trained Production Manager • Print production responsibility for $8 million point-of-purchase display company• Managed team of customer service reps and in-house production technicians• Negotiated with local and national vendors to establish contracts for pricing, service and delivery• Oversaw new product development of point-of-purchase displays• Spearheaded design work with French parent company to specifically target American market

Providence, Ri

• P&L responsibility for $4 million division of printing company with Fortune 500 clients• Managed staff including manufacturing, sales, customer service and marketing• Responsible for new product development , customer orientation, advertising, trade shows• Reported directly to owners of $20 million parent company Marketing/Sales Manager • Developed and implemented marketing plan and corporate image campaign• Led design and production of sales materials and presentations• Increased sales 300% in 3 years through relationship building with clients, ad agencies and packagers• Established company as recognized industry leader for innovation, quality and service

New Richmond, Wi

•Researched and produced marketing plan for new equipment introduction to undeveloped market.•Led team of engineers in design, field testing and customer feedback of equipment•Managed successful introduction including sales, marketing, publicity, R&D and re-design oversight•Personally responsible for +$2 million national sales in first 2 years

Master Of International Management, Marketing

B.A., Spanish/Sociology