Who is Ling X.? Overview
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Ling X. is listed as Business Support Team Lead at Verisk, based in Jersey City, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Ling X..
Ling X. previously worked as Business Analyst | Application Support at Desknet Inc. and Technical Consultant | Solution Developer at Desknet Inc.. Ling X. holds Master'S Degree, Computer Science from Stevens Institute Of Technology.
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Email format at Verisk
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Verisk
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Profile bio
About Ling X.
A results-oriented professional with over 10 years of extensive experience in providing business solutions and delivering exceptional client support across diverse products and services, I excel at analyzing customer needs, optimizing processes, and implementing service improvements that enhance client satisfaction. I have a proven ability to lead cross-functional teams, facilitate issue resolution, and developing strategies that align business objectives with customer goals. Proficient in driving collaboration and providing actionable insights that enhance operational efficiency and fuel business growth.Programming Languages: SQL, XML, XSLT, CSS, JSON, HTML, JavascriptTechnical Tools: CRM (Salesforce, Zendesk), Dynatrace, AWS, Microsoft SQL Server Management Studio (SSMS), SaaS, Enterprise Cloud, B2B2C platformMethodologies & Processes: Agile (VerionOne, Jira), Project ManagementSoft Skills: Strategic-Thinking, Critical-Thinking, Problem-solving, Self-learning, Leadership
Current workplace
Ling X.'s current company
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5 roles · 16 years
Ling X. work experience
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Business Support Team Lead
Current* Responsible for supporting clients across multiple products, managing customer needs, improving services, ensuring client satisfaction, leading meetings to resolve issues, collaborating with cross-functional teams, and finding best practice solutions that benefit both the business and the customer* Led comprehensive analyses and gathered business requirements, implementing enhancements that boosted business performance and resulted in increased system efficiency* Utilized… Show more * Responsible for supporting clients across multiple products, managing customer needs, improving services, ensuring client satisfaction, leading meetings to resolve issues, collaborating with cross-functional teams, and finding best practice solutions that benefit both the business and the customer* Led comprehensive analyses and gathered business requirements, implementing enhancements that boosted business performance and resulted in increased system efficiency* Utilized strong negotiation skills to ensure optimal client satisfaction* Build up and manage product knowledge to developer a comprehensive client-facing documentation for training materials and user guide Show less
May 2021 - Present
Business Analyst | Application Support
* Collaborates with business and cross-functional teams to ensure that technical solutions are aligned with business goals, mapping business processes to system functionalities.* Responsible for overseeing the entire onboarding process to the content management platform, in collaboration with Customer Success.* Work closely with marketing to support strategic initiatives focused on system functionality, maximizing product usability and success to attract new clients.*… Show more * Collaborates with business and cross-functional teams to ensure that technical solutions are aligned with business goals, mapping business processes to system functionalities.* Responsible for overseeing the entire onboarding process to the content management platform, in collaboration with Customer Success.* Work closely with marketing to support strategic initiatives focused on system functionality, maximizing product usability and success to attract new clients.* Responsible for continuously improving client projects through business analysis, as well as providing high-quality solution services. Delivered improved application solutions, leading to an increase in new project requests. Show less
2011 - May 2021
Technical Consultant | Solution Developer
* Focused on improving the quality of deliveries to customers, I analyzed business requests and developed the proper designs and solutions for clients* Assisted in supporting the application to improve the results of cross-board running and implementation for clients.
Jun 2006 - Dec 2010
Graduate Assistant
* Managed and maintained the Graduate Administration office data system;* Helped office staff to prepare the documents as an assistant;* Honored as the only one who got Graduate scholarship in Administration office;
Jan 2004 - Dec 2005
2 education records
Ling X. education
Master'S Degree, Computer Science
Bachelor'S Degree, Computer Science
FAQ
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What company does Ling X. work for?
Ling X. works for Verisk.
What is Ling X.'s role at Verisk?
Ling X. is listed as Business Support Team Lead at Verisk.
Where is Ling X. based?
Ling X. is based in Jersey City, New Jersey, United States while working with Verisk.
What companies has Ling X. worked for?
Ling X. has worked for Verisk, Desknet Inc., and Stevens Institute Of Technology.
How can I contact Ling X.?
You can use AeroLeads to view verified contact signals for Ling X. at Verisk, including work email, phone, and LinkedIn data when available.
What schools did Ling X. attend?
Ling X. holds Master'S Degree, Computer Science from Stevens Institute Of Technology.
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