Lynn Lannuzel, Yong Email & Phone Number

Singapore, Singapore, Sg

· Improve operational efficiency by reducing customizations and productizing requirements· Create an advanced internal tool that automates the digitization and forecasting of stock purchase requirements. This tool will streamline and connect the processes across different teams and integrate with Kyriba, submitting transfer request to the bank.· Collaborate with Data Analyst, Data engineers to identify and resolve root causes of data issues to prevent recurrence and enhance data reliability to data users.· Collaborate with development teams and product managers to build robust software solutions, ensuring high-quality deliverables.· Conduct thorough research and development to incorporate new features based on valuable customer feedback, resulting in enhanced user experiences.· Actively participate in code reviews, elevating the overall technical knowledge of the Technology department.· Develop backend services and establish standardized automation processes, optimizing efficiency and productivity.· Maintain the core API and microservices, ensuring their stability and reliability.· Perform quality assurance and software testing to guarantee the delivery of bug-free solutions.· Demonstrate excellent communication skills by writing comprehensive product and technical documentation.· Provide solutions to support internal Finance operations, including reconciliation, reporting, tools, and automation.· Support customer integration with customized solutions and implement reconciliation requirements using automated reports and reporting dashboards.· Develop and maintain internal tools, dashboards, pricing systems, and customer portals, streamlining operations and improving user experiences.

Singapore, Singapore, Sg

· Successfully established and managed a team of engineers dedicated to supporting backend technical operational tasks, ensuring smooth and efficient operations.· Created innovative tools and processes in collaboration with the Support and Finance Operation teams, resulting in streamlined workflows and improved efficiency.· Developed a statement and invoicing solution that significantly enhanced the company's financial operations.

Singapore, Singapore, Sg

· Collaborated with Product and Project managers to define and customize comprehensive solutions for new customers, incorporating various platforms such as web, IVR, pin redemption, Android App, mobile wallets, and point of sales.· Integrated phone-to-phone (SMS/USSD) services with operators, expanding the company's reach and capabilities.· Conducted research and implemented systems and application security measures, ensuring the protection of sensitive data and user information.· Designed and developed an advanced Anti-Fraud management platform in collaboration with the team, mitigating risks and safeguarding the company's interests.· Created TransferTo's standard solution for onboarding customers, simplifying the integration process and accelerating time-to-market.· Successfully integrated the company's services with payment gateways, major operators' billing platforms, and other third-party services, facilitating seamless transactions.· Played a key role in drafting product launch manuals, defining operational processes, and providing comprehensive documentation.· Analyzed traffic patterns and implemented appropriate measures to optimize performance and user experiences.· Actively participated in API and internal tools development, further expanding the company's technological capabilities.· Ensured accurate data reconciliation with operators, maintaining strong relationships and enabling smooth operations.· Collaborated closely with the Head of Customer Care to define and enhance product support, resulting in improved customer satisfaction.· Worked in tandem with the Head of SysAdmin to define and implement robust systems and security measures for all products.· Developed expertise in Perl, contributing to the company's technical prowess.

Singapore, Singapore, Sg

· Collaborated with Product managers to create and maintain major enhancements for customers and the finance team, enhancing the company's prepaid portal.· Provided exceptional pre and post-sales support for major partner services, ensuring their satisfaction and fostering long-term relationships.· Implemented internal middleware enhancements, improving the overall performance and functionality of the company's systems.

Singapore, Singapore, Sg

· Successfully integrated the billing platform with mobile operators globally, enabling smooth transactions and expanding the company's network.· Exhibited excellent customer support and monitoring skills, ensuring prompt issue resolution and high customer satisfaction.· Managed Linux servers, psql, Perl applications, and middlewares, ensuring their optimal performance and reliability.· Enhanced and managed the in-house custom IVR in VXML, streamlining the interactive voice response system.· Facilitated seamless customer and provider integrations through effective documentation and reconciliation processes.· Pioneered the creation and launch of TransferTo's first prepaid API and customer portal, enabling users to access services more efficiently.· Integrated TransferTo's services with global mobile operators' billing platforms, expanding the company's reach and capabilities.· Established Juniper VPN with customers, ensuring secure and reliable connections.

· Manage & support deployment of Mobile Applications - J2ee server apps powered by Weblogic 10.x , Oracle 10g database· Deploy, customize and test application for customers in AU, DE, PH, TH, ID, MY, UAE· Provide integration solutions to customers in AU, DE, PH, TH, ID, MY, UAE· OS installation on Win2k, redhat, fedora· Oracle installation, setup, writing UAT, user manuals and conduct training for customer

· Business Development and Pre-Sales: Successfully translated complex customer requirements into tailored IT solutions, leveraging existing IT infrastructure to drive business growth.· Project Management and Team Leadership: Led cross-functional teams in the development and execution of projects, ensuring alignment with sales objectives and delivering exceptional results.· Launched projects – Customer : Bar None Pte LtdType : CMS Website with Email Engine, Members profiling tool, Calender alert etc Customer : Integrascreen Ptd Ltd through Nait ConsultingType : SalesForce AppExchange offering IntegraScreen services to SalesForcecustomer Customer : Skin inc Solution Pte LtdType : eMarketing move involving Design & Printing of collaterals, posters, banners, eDM, SOE(google/yahoo), website, FaceBook and several Beauty Forums etc Customer : Oh Factor Pte LtdType : Multiple web portal engagement for CMS website(for customers STET, Fabulation Pte Ltd, Team Catering Pte Ltd, )

· Manage a team of engineer to support day to day backend operations work· Write and maintains backend automation running data reconciliation services· Manage Production & Systems servers on Suse Linux and SUN Operating System· Support and Deploy inhouse Applications into production· Mail server(qmail), applications(inhouse written), hub(infrastructure) migration from Datacenter in France to Singapore· Setting up local infrastructure including OS installation, database and application configuration on 40 machines· 3rd level Supporting Customer Care & Account Managers· Setup and configure Nagios Monitoring platform· Define Monitoring and Escalation Process· Sendsms, smpp, ucp/cmg, http, mysql, oracle, nagios, ldap, qmail

· Manage SUN Solaris 8 Systems and Oracle 8i Traffic Data· Manage application and content hosted on server used by major Mobile Operators (Singtel, M1, Starhub)· 2nd level Supporting Nokia ONE customer care line· 24hours standby

Together with friends, Setup 4 physical and 48 virtual servers in a datacenter that offers online Counter Strike and Diablo server solution to players at home and internet cafes.This company is eventually sold to Interstat and more other game servers were offered as well.· Setup and Manage Systems servers on Red Hat Linux· Setup and maintain services like apache, mysql, Qmail, php, forums, Sqwebmail, Game Servers· Server software and script testing· Customer consultation on Technical ability· 24hours standby

· Update and maintain existing website, manage project of the new BroadBand website· Research and develop more value added services for the company, includes, SUDO, Mojo Mailing List, StarPortal, Sun WebTop 1.0, MRTG· Perform daily system operations including system monitoring and troubleshooting Exchange, POP3, WEB, NEWS, DNS on SUN Solaris servers etc· Maintaining and enhancing existing application systems running on SUN Solaris· Develop and maintain backup standards and Recovery Processes· Develop reports on maintaining services to streamline and enhance the operational environment, which includes training for NOC engineers· Configure Checkpoint Firewall for customers who subscribe to our security services· Past reponsibilties also include providing techincal support and advice, troubleshooting, performance tuning on Solaris and NT Servers, installing and maintaining relevant system hardware and software related to the Internet and UNIX environment, with a focus on large-scale network related projects and security issue· Setting up local LAN configuration, patch points, Software support, in the new office· 1st level escalation from NOC. 24hours standby

· Maintain and upgrade the local CNET site using html, javascript and ASP· Helped in developing new sections for the products(Mobile Phones, PDA, Computers, Laptop) department· Front-end ASP programming involves in retrieving data from database, feedback and opinion forms, contests and polls· Marking up of stories needs simple designing and decision making in maintaining the file directory tree· Design of Website· Photography of Products for online shopping mall. Digital touch up for graphics· Softwares used include Dreamweaver, Image Styler, Adobe Photoshop, Shockwave Flash

Education record

Education record