Helping customers achieve their goals and providing customized solutions to make their job easier.Job Responsibilities:• Conduct product demonstrations with prospective and existing customers, ensuring they understand how to use and extract maximum value from our platform.• Respond promptly and professionally to customer inquiries via email and support tickets.• Work closely with our team to resolve any technical issues customers may be facing.• Co-host engaging product webinars to showcase the features and benefits of our software.

I supervised the Software Support Team in our Vancouver, BC office where we provided exceptional 24/7 software support for our clients that used our Jury Management software in the public sector.Job Responsibilities:• Resolved Tier 1 to Tier 3 customer support tickets effectively and efficiently• Ensured everyone on my team had the knowledge, skills and tools needed to resolve support cases confidently• Managed, created, updated and tracked open cases in Microsoft Dynamics 365• Ran SQL queries in SQL Server Management Studio to find answers in the database• Created custom reports and modified existing reports using SAP Crystal Reports• Performed Quality Assurance testing for new software releases and hot fixes• Contributed to the company knowledge library by documenting support processes.

I graduated from the Computer Systems Technology Diploma program specializing in the Database Option at BCIT in December 2014.Skills and Experience:• In my first year of the program I learned the core skills and theory used in all areas of software development, web development, programming, scripting, and computer architecture• In my second year of the program I specialized in the Database Option where I learned traditional relational and advanced database technologies, data analytics, big data storage and data mining• I was the Team Lead and Project Manager for our first Industry Sponsored Student Project with White Spot where my team and I worked on White Spot's new database design and the look-feel of the user interface. We also created an expense reporting system using ASP.NET to allow users to submit their expenses online reducing paper waste while improving time and performance• I was the Database Administrator for our second Industry Sponsored Student Project with Exan Group where my team and I were responsible for analyzing and documenting over 1,000 PL/SQL custom scripts. We identified scripts which required optimization and added functionality, then revised and rewrote scripts those scripts to reflect the solution to be implemented.

I was involved in many aspects of hardware and software support during a large deployment across Canada and worked closely with the IT Analysts and Senior Analysts in various offices.Job Responsibilities:• Assisted in providing hardware and software support for the firm’s notebook computers • Participated in the deployment of Windows 8.1 and provided user support for these products• Replaced end-of-lease laptops, imaged the new laptops, transferred data, configured and customized the computer and delivered to the user• Updated and maintained inventory records in the firm’s Asset Management system • Supported IT team members with tasks, duties and project work as required.

I was responsible for managing a collection of databases supporting test data and supported users on these technologies. Skills and Experience:• Upgrading shared servers when a new version of HANA is released• Applying Teradata client patches on Solaris and AIX machines• Working with Linux and UNIX operating systems• Creating testing accounts for users on the following databases: Oracle, DB2, MySQL, MS SQL, Sybase ASA, IQ and ASE.

Job Responsibilities:• Answering any questions a customer may have about their account or about our products and services• Helping new and existing customers find the best package that meets their needs• Finding solutions which would give the best value to the customer and household• Selling cable, internet and home phone services to customers• Troubleshooting any issues that arose.

I was able to assist the Producer, Supervisor, Production Manager and Production Coordinator in implementing project plans and meeting deadlines for Sherlock Holmes 2.Job Responsibilities:• Creating contact sheets and batch converting files in Photoshop• Creating timesheet reports and maintaining files• Recording and distributing notes from meetings to the team and artists• Uploading files in the FTP and updating the calendar• Using FileMaker Pro to update bid days and diciplines for specific shots• Organizing and printing contact sheets and plate data from clients• Updating the mailing lists and creating magnets for the magnet board.

Skills and Experience:• Providing accurate information in an efficient and professional manner to customers• Excellent verbal and written communication skills• Working in a faced paced environment and under pressure• Working independently and proficiently• Ability to type 70 WPM.

Working at Vancouver Film School provided me the opportunity to edit past student classical animation and flash reels in Final Cut Pro. Skills and Experience:• Knowledge of using a Mac computer• Editing in Final Cut Pro and branding the Vancouver Film School logo in all the videos• Reviewing and providing feedback on previous student reels in Microsoft Excel• Capturing, compressing and cataloguing videos in chronological order.

I was responsible for all the animation and camera work within my assigned shots for Hot Wheels: Battle Force 5, which airs on the Cartoon Network.Skills and Experience:• Working closely with directors under a fast paced production environment to create the overall look, attitude and style of the animation• Using Softimage XSI to animate• Working under pressure• Ability to work well with others and independently• Breathing life into characters • Applying the principles of animation into my work.