SIA LicensedCombined front of house duties alongside security guarding duties, access and egress, patrolling and setting up of meeting rooms and ensuring site safety such as first aid and fire warden duties.

Lead a team of up to 21 Cabin crew both in the air and on the ground Ensure and manage compliance of safety and emergency procedures in the aircraft cabin Responsible for ensuring high standards of customer service at all times Meeting and greeting high profile customers. Ensuring customer satisfaction throughout the whole journey Problem solving and conflict resolution Responsible for collating data on team members performance and improvement plans where required and creating reports to present to senior managers.Using customer data and NPS scores in order to monitor individual performance and create reports.Recruitment and training of new entrant cabin crew Hold progress meetings with team members Prepare for and hold formal meetings in line with colleague performance management

Ensure compliance to safety and emergency procedures in the aircraft cabin Customer service onboard Problem solving and conflict resolution Inflight retail sales Work a 365 days a year, 24 hour changing shift pattern

Customer service onboard Conflict management Safety and emergency procedure Work 364 days a year, 24 hour changing shift pattern

Organising complex end to end travel itineraries for high profile and government clients.Ensuring up to date knowledge of visa and medical travel requirements for all clients itineraries.

Leading a team of three cabin crew Ensuring management of safety and emergency procedures in the cabin Team management Delivering daily briefings before flight Conflict management Mentoring and training new entrant cabin crew Performance management

Customer Service onboard Adhering to safety and emergency procedures Sale of all onboard food and beverages Inflight Retail Sales

June 2005 to April 2007 Arranging international and domestic travel for high profile global client Airfares and ticketing Use of global distribution system Galileo