Lynsey Cartwright Email & Phone Number

· Constant review of IT costs in the business, understanding if there’s opportunity to reduce or deliver increase value of service.· Attend divisional franchise meetings and promote IT operations, embedding into relevant franchises and brands.· Build and manage OEM relationships, driving regular engagement and filter upcoming work into the wider IT department.· Primary escalation point for any IT related matters always ensuring that issues are dealt with effectively and efficiently.· Complete physical visits every quarter to your relevant sites across the UK Mainland, ensuring service levels are met in accordance with customer expectations and agreed KPI’s.· Conduct and present Service reviews to key stakeholders for franchises with accompanying IT service performance packs.· Manage the Continuous Service Improvements for sites and operations developing and improving effectiveness and quality of service.

· Take accountability for transaction volume and active buyer growth across a portfolio of non-franchise dealer customers.· Develop and recruit a buyer base within branch and across the Midlands region. · Manage the existing buyer base and maintain relationships; working with the region to understand the needs of buyers, ensuring consistency of approach and increase buyer wallet share.· To co-ordinate the post-sale arbitration process, taking responsibility for managing buyer complaints to ensure a satisfactory outcome for both Manheim and the customer.· Ensure effective stock channel management between physical and online where applicable.

Coventry, United Kingdom

Supporting the administration for Fleet sales through the end-to-end process from quotation to delivery.Duties:• Quoting on vehicles and applying correct discounts where applicable.• Processing vehicle orders including any additional packs and accessories in lead times set by leasing companies.• Completing specification checks with end users.• Liaising with end users and the transport team to book and arrange deliveries.• Ordering and arranging for the fitting of dealer fit parts.• Providing relevant marketing and product information.

Coventry, United Kingdom

Providing a full sales and administrative support to JLR Fleet & Business Sales Managers to include diary management, event recruitment/management, creating and issuing Fleet Discount Proposals to generate sales of both Jaguar and Land Rover vehicles. Duties:• Setting, communicating and maintaining timelines and priorities on every project.• Raise sales contracts and operate our internal sales approvals process, including maintenance of associated documentation and tracking systems.• Assist sales executives with the production and delivery of proposal / tender documents.(Making sure that the Financial, Legal and Technical aspects of the contract are correct)• Assist in the production and delivery of presentations.• Build and maintain professional relations with account leads and dealers.• Cross reference of data & data Analysis.• Vehicle Demonstration bookings and confirmation.• Event Recruitment.• Source and appoint new business.• Arrange and attend meetings as required.• Dealing with all incoming queries, leads and response handling, converting to next stage in sales process where possible.

Coventry, United Kingdom

• Provide advice and guidance to all pre sales customer enquiries, whilst taking ownership and converting to next level sales where possible.• Act as the liaison between retailers and customers to ensure that the customer is fully aware of what’s happening with their enquiry/quotation.• Maintain accurate records and computer files.