Lynsey Davison Email and Phone Number

• Drives and supports Full Fibre category performance within the Broadband P&L• Delivers new Full Fibre propositions to market and maintains/optimises existing propositions already in market• Supports the Winning in Full Fibre programme • Support quarterly planning inputs and manages go to market activity for Full Fibre

• Makes and tracks dynamic decisions about demand prioritisation according to business need and capacity which influence Consumer delivery roadmap. • Negotiates business priority decisions amongst executive leadership team (Directors) to ensure that strategy is delivered and safeguarded• Makes choices and recommendations on behalf of Consumer at key business planning meetings ensuring the best outcome to protect revenue and regulatory interests• Process Improvement -… Show more • Makes and tracks dynamic decisions about demand prioritisation according to business need and capacity which influence Consumer delivery roadmap. • Negotiates business priority decisions amongst executive leadership team (Directors) to ensure that strategy is delivered and safeguarded• Makes choices and recommendations on behalf of Consumer at key business planning meetings ensuring the best outcome to protect revenue and regulatory interests• Process Improvement - Implementation of JIRA & agile deployments/sprint cycles.• Product Management - Manage the Broadband network ensuring it is maintained and can fulfil capacity requirements. Responsible for overall budget >£120m Show less

• Assessing and resolving complex faults and complaints, providing analysis that drives a significant and measurable improvement to the customer experience.• Providing one point of contact for customers by building great working relationships with our suppliers and fellow departments to reduce failures and contacts for BT TV, Broadband and Landline assets.• Developing and supporting new entrants through floor support, being knowledgeable about contact centre processes and BT… Show more • Assessing and resolving complex faults and complaints, providing analysis that drives a significant and measurable improvement to the customer experience.• Providing one point of contact for customers by building great working relationships with our suppliers and fellow departments to reduce failures and contacts for BT TV, Broadband and Landline assets.• Developing and supporting new entrants through floor support, being knowledgeable about contact centre processes and BT products and passing on the correct information and behaviours.• Conflict Management – being able to diffuse situations in a calm and professional manner and translate complex information into straightforward and understandable choices. Show less

• Investigating allegations of financial crime issues, analysing all information available, undertaking root cause analysis, summarising findings, recommending and taking necessary action. • Communicating with potential victims of fraud to establish circumstances and additional information in order to provide a fair and logical decision, with supporting rationale.• Keeping up to date with changes in regulations, policies, procedures and practices.

• Operational Management experience via departmental rotations in order to learn how a hotel operates and understand the daily responsibilities and challenges of each role.• Interview/Recruitment skills - Reviewing, contacting and conducting interviews for potential employees.• Fully trained on Microsoft Office, OPERA and MARSHA systems, strengthening non-verbal communication skills.