• Oversee all aspects of daily operations, ensuring smooth running of the organisation.• Managed and motivated 10 direct reports to achieve performance outcomes and maximise productivity.• Improved staff retention with robust HR policies and procedures.• PAYE, Accounting, HMRC duties, All Administrations.• Create business processes and procedures to mitigate risk.• Independently managed recruitment, employee motivation and training.• Developed new marketing strategies for increased brand visibility.• Organisation of large events for over 300 attendees.• Increased new business connections and revenue generation opportunities by improving networking strategies.• Social Networking, Advertising and Marketing management.• Identify market demands and consumer trends to increase customer base and retention rates.• Organised financial data and reports detailing key metrics, completing within agreed timeframes.• Conducted performance reviews to identify areas of improvement.• Facilitated team building workshops, boosting overall morale.• Integrated new systems for scheduling appointments, managing customer contacts.• Streamlined business operations to improve efficiency.• Tracked KPIs to drive profitability and target delivery.• Identified new business opportunities, leading to market expansion.• Established a positive work environment which promoted staff morale and productivity.• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.• Developed strategic business plans, enhancing vision and objectives.

After a long career in Banking the time came to take a lifetime opportunity and open an electrical business with my Husband. As he is a qualified electrician we noticed a gap in the market for a company who can offer a full package to our customers. Not only can we install and service all electrical works, we can offer install and servicing on CCTV, Fire Systems, Intruder Systems, Access Control and much more. For our customers this means a full package service from one contractor instead of having two/three or even four at any one time. We are proud to be NICEIC approved contractors giving our customers peace of mind that our works are regulated. I myself manage all account management and administrative duties, including the acquisition of new business aswel as customer retention. while my husband manages and oversees actual works completed by a team of qualified electricians.

• Responsible for the Mortgage Sales for St. Helens, Warrington & Bolton Area. Growing net lending for the business and increasing the share of the mortgage market for NatWest branches within my area.• Responsible for the daily management and performance of up to 14 Mortgage Advisers. Working to Sales, Service and Regulation targets.• Regularly analyse and evaluate data and react and implement changes to address any sales shortfalls.• Collaborating with various stakeholders across all banking sectors to ensure our customers receive the best possible service. • Stakeholder collaboration and thinking outside the box to acquire new business and retain existing customers within my area. • Responsible for the successful management of regulation within my team to ensure 100% compliance within FCA rules and guidelines.• Responsible for recruitment and interviews for new recruits into my team.• Observe and record customer interviews, note-taking and provide feedback to the Mortgage adviser to ensure policies and procedures are met.•Work to strict FCA regulations and guidelines. Mitigating Risk and ensuring myself and team are compliant at all times.