Lynsey Barrow (Nee Briston) Email & Phone Number

Edinburgh, Scotland, GB

Edinburgh, GB

All things Customer Service! 6 month contract.

Lines From Songs is a hobby project running a small business, which I officially launched 17 November 2024. My role as Founder has covered everything from initial idea, getting Shopify and Printful set up to sell my clothing designs, marketing and service.

Glasgow, Scotland, GB

During my tenure at SOP, I was initially tasked with transforming the Patient Care Team. By introducing people management practices, building recruitment/induction/training processes and implementing service excellence improvements including streamlining & documenting systems & workflows plus overhauling customer responses, I raised CSAT from 75% to 89%..

I joined Nude before the app was launched to set up the Customer Success team and associated processes. At Nude, Customer Success was a mix of Customer Service and Operations, and in true startup fashion, every day threw up a new challenge! Responsible for:The Customer Success team: recruitment, training and development, supporting customers, ensuring.

Trustee on the Board of Directors for Women's Aid East and Midlothian. Lead of the WEC (Women's Empowerment Centre) sub group:As lead of the newly established WEC sub group, I am responsible for producing regular progress reports to the Board. I'm also helping to ensure that the group is on track to deliver a business plan for the Women's Empowerment.

Passionate about helping everybody to change the world every time they shop! Responsible for onboarding and supporting of all our users - causes, businesses and individuals. However, in true start up fashion, I'm also involved in HR, sales, CRM integration & process design.I've recently migrated our support and sales systems from Salesforce to Hubspot and.

Change the world every time you shop

Edinburgh, GB

I joined Skyscanner initially in a Team Leader role leading a team of 3 in Edinburgh as part of the wider User Satisfaction squad, with a promotion to User Satisfaction Manager in January 2018. As well as being responsible for the ongoing development of my direct reports plus the rest of the team in Edinburgh (both of which we grew in numbers over the time.

Edinburgh, GB

Livingston, GB

Livingston, GB

Change of title to better describe the role listed previously as Customer Service Systems Manager.

Livingston, GB

Responsible for updating customer information on the websites, involvement in projects which affects customers via the Customer Service Department, stores or website, training store staff and CS staff in footwear construction, CS internal system issues and projects surrounding them. Worked closely with not only the CS team but also the Ecommerce.

Livingston, GB

Managed a team of 30+ staff who dealt with store based customers calls and emails, and store staff with order issues, returns, footwear construction advice as well as conducting training days for store staff and cs staff in footwear construction and dealing with customer returns. Recruited, trained and developed staff in the store cs team to roles of.

Livingston, GB

Supported the Store Customer Service Manager in their role managing and developing a the cs team that dealt with store based customers. Answered queries via email and telephone from customers as well as from store staff. Completed inspections of footwear returned to Head Office as well as dealing with order issues, returns, transaction issues.

Livingston, GB

Livingston, GB

Livingston, GB