Evaluate, document, develop, and administer all Salesforce configurations to align with the corporate objectives and productivity. Completed cost benefits analysis based on business requirements resulting in an upgrade to Enterprise Edition and delivered an enhanced sales cycle within 2 months. • Preparing their system for a Lightning readiness implementation and adding structure with processes, workflows, approvals, and validations.• Developed robust reporting and dashboards to identify data progression, discover outlier records, and collecting information to display a broad scope of actions that increased management and marketing productivity.• Researched AppExchange vendors for enhancing their current proposal to e-signature contract process.• Reviewing data integrity on accounts/contacts and opportunity updates with new product release.

Dominion Dealer Solutions, a division of Dominion Enterprises, combined system legacy data from AVV, Autobase, @utoRevenue, Dealerskins, XIGroup, IMS, Dealer Specialties, DMS, and Cross-Sell into one organization. These businesses serve more than 60 percent of auto dealers nationwide. • Developed a coalition of complex business criteria for 7 business divisions with a common vision, shared management reporting for 300+ personnel, and saved over $46k annually using Force.com One App licenses.• Led business plan design, risk analysis, and implemented project scopes in the conversion from Salesforce Unlimited to Microsoft Dynamics CRM per company initiative to build and use a partner product with incentives to save over $250k.• Supervised the Salesforce Administrator-Developer team (5 employees), hired employees for Salesforce and Microsoft knowledge, trained internal business processes, coached system best practices, conducted application design and advanced Excel sessions which resulted in increased system knowledge across the team to support our excellent user base satisfaction rate.• Managed the development of our complex model using plugins, C#, and JavaScript and expanded reporting using Visual Studio and SSRS to meet client needs with complex reports.• Collaborated with cross-functional departments to strategically release innovative concepts, record knowledge assets, developed training aids, and remotely provided guidance on system related questions and issues as the subject matter expert to transcend company goals and objectives. • Influenced the marketing innovations for multiple lead score tracking, lead nurturing lists, automated programs, FTP marketing lists, and complex analytical tracking which increased lead activity and strengthened marketing/product/sales engagement.• Collaborated with the organizations Homes.com, Landmark Interactive, and GetAuto in Salesforce best practices to leverage internal experiences and company resources.

• IT Systems Analyst I(2011 New title through reorganization same role & management)• Technical Project and Program Manager II2009 – 2011 (2 years)A certified Salesforce.com Administrator supporting over 740 users and coordinated integrations with business systems and enhancements. Implemented Salesforce.com Enterprise and Unlimited editions. • Spearheaded the CenturyLink Salesforce integration project where we integrated CenturyTel’s and Embarq’s legacy Salesforce organizations into one Unlimited Edition for 750+ users. • In 2010, contributed to $657,000,000 of contracted sales revenue generated through 181,000 opportunities entered in Salesforce. • Developed Visualforce pages, partner portal (Communities), and supported the design for Configure, Price, and Quote (CPQ.)• Effectively manage processes to activate or de-activate employee profiles, user roles, complex sharing settings, and transferring the necessary information to streamline transition without impact to the customer. • Responsible for data validation and integrity, applying professional knowledge and support for the new development team, interacting with vendors on managed-installed packages, and implemented Change Sets for data passed between sandboxes to production.• Enforce company rules and regulations with Outlook integration, define approval processes, maintain data management, research new-release versions and identify future-state implementation.• Provide new solutions to increase user knowledge of changes, processes, and adaptation of the system while increasing rapid ticket response times. • Accurately manage data through data export/import and mass record changes and ensure data mapping through integrations or on communication templates are not impacted by new release or enhancement modifications.• Within the business sales organization accredited as a subject matter expert for the direct and related sales systems.

• Appointed as single point-of-contact, after the spin-off from Sprint, to my assigned region of 450 + personnel regarding questions, problems and technical desktop configuration with the Sales Force Automation tools and related systems. • Project managed the Salesforce.com implementation and guidelines for integration to current systems with a detailed business case for each process. • Primary System Administrator/Developer during initial stages and coached four team members to contribute system support.• Participated in multiple cross-functional teams to decommission older systems while maintaining data integrity and improved selling techniques to increase sales. • Consolidated resources which saved thousands of dollars by eliminating outside vendors, decreased IT support, minimized application support and increased speed in processes for our national user base.

• Help Desk Analyst III 2005 – 2006 (1 year) - For the assigned geographic area of 350 + personnel worked with IT and desktop support to ensure proper configuration, installation and operation of the applications, and within the budgetary constraints of the change request. - Coordinated, developed, and delivered user-friendly training to end-users, in groups or individually, in proper use and understanding processes of the SFA applications. - Led new training courses via UE Live which saved our company thousands of dollars in travel expenses. - Identified and resolved sales system issues serving as the primary escalation point for the help desk.• Project Administrator II 2001 – 2005 (4 years)- Maintained the data integrity and support of the 60+ sales automation tool systems designed in Lotus Notes or vendor applications. - Traveled between 6 states to conduct user training and implemented Lotus Notes version updates on scheduled visits to optimize system performance.- Primary Salesforce.com Administrator and Developer in implementation for the Super Ed personnel and transitioned the data off legacy Lotus Notes system.• Contract Administration Analyst I 1999 – 2000 (1 year) and Contract Administration Analyst II 2000 – 2001 (1 year) - Served as the single point-of-contact to assigned sales territory. Exceeded the sales and service expectations for processing sales contracts accurately, resolving contract billing or material related questions, and ensuring compliance with Sarbanes–Oxley Act and departmental and company policies.

Nellis Air Force Base, Las Vegas, NV Combat Arms active-duty instructor for six years, squadron section leader, and Quality Improvement Team assigned to the heavy weapons team trained on four weapon systems.MOS (USAF 3P151)M60 machine gunMK-19 Automatic Grenade LauncherM2 50 Caliber Machine Gun81 MortarDecoration, Medals, Badges, and Campaign Ribbons Awarded In Support of Operation Desert Shield/Storm: Air Force Achievement Medal, Air Force Longevity Service Award, Air Force Training Ribbon, National Defense Medal, Small Arms Expert Marksmanship Ribbon with 1 device, Air Force Outstanding Unit Award with 1 device, Air Force Good Conduct Medal with 1 device