(1) Increased customer satisfaction rate by 25% by improving the customer service (2) planned, supervised and coordinated daily activity of 2 junior business analytics (3) Improved the communication with different business unit to better understand our competitive position (4) Ensured that new clients will grow into loyal customer base in specialist niche market by implementing new loyalty programs

(1) Successfully marketed WUBS Bank to Bank Telegraphic Transfer service to companies considered underserved by the Banks like SMEs (2) Source massive leads of different nature of businesses and deliver information through consistent direct marketing (3) Achieved reputation for exceptional customer service and client retention rates

(1) plan, develop and research Pay.Ph business model, market and process identifying business opportunities (2) spearhead branding activities such as marketing collaterals, and web site development (3) Supervises the client relationship management database (4) forefront of Pay.Ph with BSP to comply all the requirements needed to operate

(1) ISO 9001:2008 Document Controller for entire remittance team, July 2014 up to March 2016 (2) Sales team overall records coordinator maintaining over 50 account documents to form records and database through ISO method (3) Coordinate with other functions and departments on matter related to sales performance, payroll, staff movements, travel, purchase, marketing etc. (4) First to establish sales reporting and account analysis for entire remittance team; owner of data and reports for remittance (5) Tracks accomplishments of entire sales remittance team versus their given budget (6) Perform any other duties out of normal routines but with the scope of the job

(1) Developed the need for the following corporate accounts like Resort’s World, Solaire Manila, Makati Shangri-la, Chic-boy, Mang -Inasal, Adobo Connection, BonChon Chicken, Sambokojin, Bistro Group of Companies etc.; (2) Handled 200 plus accounts for 2012 only (3) Provided superior level of customer service and relations to corporate accounts nationwide (4) Actively participated and helped the company to open and win new accounts through prestigious food and beverage expo’s or bazaar like WOFEX and AFEX etc. (5) Consistently opened minimum of five new accounts per month and three new projects from existing accounts per month and hitting at least 90% of Sales versus target in a month (6) Performed fundamentals of supervisory duties such attracting new business to prospective clients, maintaining existing business, and facilitating business expansion in sales, products and services