Lyon Loo Email & Phone Number

Singapore

Digital Transformation • Overseeing a team of consultants who are managing the Go Consultancy and Digital Implementation Consultancy projects. • Leading two Digital Strategy Planning projects in identifying business drivers, prioritising potential digital solutions, and charting an organisation-wide tech digital road-map.• Co-led a team of seven consultants to successfully conclude a sector-wide multimillion-dollar technology implementation initiative by National Council for Social… Show more Digital Transformation • Overseeing a team of consultants who are managing the Go Consultancy and Digital Implementation Consultancy projects. • Leading two Digital Strategy Planning projects in identifying business drivers, prioritising potential digital solutions, and charting an organisation-wide tech digital road-map.• Co-led a team of seven consultants to successfully conclude a sector-wide multimillion-dollar technology implementation initiative by National Council for Social Services (NCSS) for various social agencies, spanning 40 projects across Singapore. Organisational Transformation• Serving as the subject matter expert (SME) for the health and social sector by providing guidance and consultation to consultants and stakeholders on best practices, as well as health and social-related projects and initiatives.• Developed and executed a programme that to create a data-driven innovation culture across an organisation. It includes training and coaching of about 80 staff on impact evaluation, data storytelling, design thinking, and change management.• Led a programme that trained and coached six Social Enterprises and Social Service Agencies using Design Thinking and Change Management frameworks. This has led each organisation to develop and launch a new sustainable revenue stream while impacting the community. Show less

• Led five digital transformation projects to achieve increased productivity by over 30% and received a satisfaction score exceeding 80%. It includes identifying business needs, facilitating change management, and managing software implementation with vendors. • Supported in other projects on data management solution using Excel which involves:  Developing a data validation process. Transforming and consolidating data from multiple spreadsheets using Power Query. Creating… Show more • Led five digital transformation projects to achieve increased productivity by over 30% and received a satisfaction score exceeding 80%. It includes identifying business needs, facilitating change management, and managing software implementation with vendors. • Supported in other projects on data management solution using Excel which involves:  Developing a data validation process. Transforming and consolidating data from multiple spreadsheets using Power Query. Creating dynamic dashboards and visuals using Power Pivot to track overall performance and indicators. Show less

• Oversaw a team of offshore full-stack developers and a project assistant• Project managed the end-to-end development of two software systems for five agencies valued at S$600K• Co-designed several high-resolution mock-ups with the designers using Figma. • Defined and prioritised the product backlog.• Implemented a Scrum Agile software development process focusing on 1) Using a Kanban board 2) Cultivating a practice of weekly standup 3) Rolling out a working function that has… Show more • Oversaw a team of offshore full-stack developers and a project assistant• Project managed the end-to-end development of two software systems for five agencies valued at S$600K• Co-designed several high-resolution mock-ups with the designers using Figma. • Defined and prioritised the product backlog.• Implemented a Scrum Agile software development process focusing on 1) Using a Kanban board 2) Cultivating a practice of weekly standup 3) Rolling out a working function that has the highest value for the client.• Developed and conduct technical user guides and trainings. • Improved development performance by 18% with the implementation of a new process when compared against previous quarter.• Exceeded project development target by 15% with no major work and revenue target by 10%. • Increased in client satisfaction by 70%. Show less

Project Management: Reducing 30-day Readmission (a campus-wide project) • Performed data cleaning and reporting of the weekly readmission reports accurately.• Supported leads with the ad-hoc analysis with identifying patterns and gain new insights. • Worked closely with a team of nurse managers, lead clinicians, and other stakeholders to implement new workstreams such as the creation of Post-Discharge Coordinators through role redesign. Building Capabilities• Coached… Show more Project Management: Reducing 30-day Readmission (a campus-wide project) • Performed data cleaning and reporting of the weekly readmission reports accurately.• Supported leads with the ad-hoc analysis with identifying patterns and gain new insights. • Worked closely with a team of nurse managers, lead clinicians, and other stakeholders to implement new workstreams such as the creation of Post-Discharge Coordinators through role redesign. Building Capabilities• Coached numerous staff on their project implementation with two projects shortlisted for the National HIP Medals 2020 – Care Redesign Award:  Reducing interventions Related to Post-Consult Medication Requests at Pharmacy  Multidisciplinary Team-based Project: Stroke MBI Data ComplianceBeyond Departmental Roles• Nominated as the system in-charge for Covid-19 Dormitory operations to implement a mobile medical record system, and trained over 100 volunteers to use the system.• Supported in the Big Box Community Care Facility (CCF) massive operations to set up and assisted with the admission of 450 Covid-positive migrant workers into the facility. Show less

Project Management: Increasing discharges before noon (a campus-wide project) • Performed data cleaning and reporting of the weekly discharge reports accurately.• Worked closely with a team of nurse managers, lead clinicians, and other stakeholders to drive various workstreams to improve the discharges before noon across the institution.

• Supported department leads in the coordination and facilitation of improvement workshops.• Handled a 6 sigma improvement project with engineers in the Biomedical Engineering (BME) department to standardise and improve housekeeping practices.

Master Of Public Health - Mph, Public Health

Key projects: • Performed a programme evaluation of HealthServe’s Chronic Disease Management Programme using the DIME model. • Analysed.

B.Sc. (Hons) In Biological Sciences, Biology/Biological Sciences, General

Activities and Societies: •2014 - 2015 Welfare Services Club (Director of Sales and Planning for Growth and Opportunity (GO!) Portfolio).

Diploma In Molecular Biotechnology, Biology, General

Activities and Societies: • 2010 Forensic Science Conference (Key Student Leader) • 2010 Graduation Video (Director) • 2009 - 2011 Korean.