Chris Lyons Email & Phone Number

Wakefield, Ma, Us

Promoted to Vice President in 2019.Leadership - Lead a team of 2 technical trainers and 2 technical writers that provide training and documentation expertize for a growing fintech startup. Provide the overall training vision for the company including budgetary responsibilities for training.Consulting - Act as consultant to new clients onboarding to the Vestmark platform including working across the organization in sales, solutions, account management, customer engineering, products and support.Subject Matter Expert - Provide technical expertise to clients and Vestmark employees about the product as well as the managed account industry.Training Delivery -Powerful training voice within the organization. Always faciliating real world training experiences that benefit clients and Vestmark employees.

Wakefield, Ma, Us

Client and New Employee Onboarding - Develop client and new employee onbaording process for fin tech startup. Started as department of 1.Develop and Execute Client Train the Trainer Pogram - Created 5 day client training program that delves into all of the technical modules within Vestmark.Develop Internal Certification Program - Develop internal training certification program for Vestmark trading application including creating materials, delivering programs and certifying employees via testing and demo'sDevelop and lead 2018 Vestmark Summitt -Provided leadership and delivery of Vestmark training summit for over 20 Vestmark clients on all aspects of the Vestmark product.

Content Development Responsibilities - Owns and updates current course curriculum including slides, lab exercises, evaluations, etc. Manages the course review process, ensuring that revisions publish with bi-annual software releases, Assesses the need for new classes and develop appropriate content. Works with the subject matter experts to determine the purpose, structure and learning objectives of the course. Technical Trainer Responsibilities - Delivers complex and innovative training solution to new hires and existing employees at the company.. Engage learners and encourages participation. Expertly manages a learning environment with limited advance preparation.

North Reading, Ma, Us

Develop and Execute Client Training Plan for Startup Robotics Company - Plan, develop and execute all Kiva client training, which includes all new Amazon fulfillment centers that will be utilizing the Kiva System. Develop training materials using a variety of methods including e-learning, live presentations, video tutorials, webinars and text documents. Deliver training to executive and warehouse level employees about the game changing robotic technology. Other client sincluded Walgreens, Office Depot, Timberland and Estee Lauder.Developed Warehouse Operational Audit - Provide yearly operational audits to clients to maximize the efficeiency of the Kiva robotic system. Created program from scratch that turned into a profit mechnism for the company.Subject Matter Expertise - Assist in demo's and onboarding new employees to Kiva.

Burlington, Ma, Us

Develop a professional external training business building on EBI's existing program utilizing my extensive training and program development experience. Develop new courses including computer based training (CBT) in support of business development efforts in health and safety with all company salespersons, to meet the needs of our clients. Provide training on Sales Logic CRM to sales personnel and utilizing CRM to track potential training prospects. Support and train marketing and sales personnel on Swift page marketing tool to send out automated email blast to clients promoting EBI services and training. Develop internal training program including course materials (documents, CBT, manuals, etc.) working closely with functional group managers to address everything from new hire orientation to continuous professional development and internal work process instruction and including software/technology training. Responsible for implementing a continuous evaluation process, getting client feedback to learn, improve and re-execute our work processes. Utilized workflow modeling (VIsio) and capacity planning modeling to assist senior management to model and continuously evaluate work processes and staff utilization.

Framingham, Ma, Us

Responsibilities include: Develop, design and deliver all internal and client training for private equity software solutions. Internal audiences included sales, client services IT and developers. External clients included associates, CFO's and Managing Partners at multi million dollar private equity firms. Maintained and updated Robo Help software for product on line help menu. Assisted in the quality assurance of the product including documentation of test plans, training documentation and release notes. Created and delivered monthly training sessions for clients. Generate over $250,000 in training revenue in 2008.

Plymouth, Mn, Us

Responsible for the creation, implementation and platform delivery of all new hire training within a call center and cash processing environment. Provide management and consulting services to middle and senior management.

Provide training, consulting and implementation services for a mid sized software company.

Oo

Redesign current new hire training program. Continue to develop and deliver courses, assist junior personal in the course development and delivery of all training within the department.

Boston, Ma, Us