Jackie Lyons Email & Phone Number

Phoenix, Arizona, United States

I specialize in operations helping business owners reach their individual goals. My experience across operations, marketing, finance, and strategy helps clients evolve their company to the next level.I specialize in profitability, project planning, user experience, and competitior analysis.

• Provided decision support to executive and senior-level business partners through financial modeling and ad-hoc analytics including weekly progress report of growth metrics and leading new customer projections for the annual plan.• Led a weekly cross-functional activation meeting, attended by the co-founder and other c-suite roles, to decrease the time required for free trial users to find value in the software. Actions increased free trial survival from 45% to 52%.• Organized voice of the customer metrics to simplify messaging and reduce barriers for new free trial signups.• Designed and implemented a pricing survey to 500 customers to understand their willingness to pay for different products.

• Developed and lead company-wide strategic planning process for business set to achieve aggressive growth in next 2-5 years. • Introduced and implement new department level focused programs in 10 key areas throughout the organization.• Created new platform to evaluate 50+ individual initiatives with defined proposal requirements for resource approval. • Cascaded and lead adoption of operational objectives and key results (OKRs) to hold teams accountable to business goals.

• Formulated strategic recommendations for key corporate business objectives by leveraging data, product expertise and industry relationships to work with executive leadership to develop project plans in line with five-year objectives.• Provided decision support to executive and senior-level business partners through financial modeling and ad-hoc analytics.• Influenced significant corporate strategic initiatives through development of business cases and contribution to concrete action plans for Bain Capital and Board of Director approval.

Greater Seattle Area

• Drove annual planning process including ownership of budgeting, forecasting and reporting for seven diverse departments (customer care, six showroom locations, fulfillment center, loss prevention, sourcing, diamond and jewelry merchandising)• Supported executive level business partners by providing financial analytics and recommendations for margin improvement initiatives and revenue drivers• Analyzed department financial performance, identifying variance drivers and influencing key financial spend decisions by optimizing expenses • Maintained monthly and quarterly cash flow projections, using a three statement financial model• Designed budget sales and margin templates for $500M business, modeling different scenarios across six regions and 13 product lines

Greater Seattle Area

• Ensured seamless transition of 8,000 SKUs purchased from new vendors in time for Holiday season• Established communication process with external vendors to reduce timeline of backordered products and expedite shipment of stock rotations • Monitored retail location performance and made recommendations to optimize performance

Bellingham, Washington Area

• Evaluated commercial project economics of +$20M spend annually and provided recommendations for transportation of diesel, gasoline and jet fuel via pipeline, barge and truck including storage options at the destination points• Developed processes to track profits of bulk sales of gasoline and diesel against internal trading metrics and global benchmarks • Maintained national and state fuel regulatory obligation program compliance for California, Oregon, Washington and the EPA• Collaborated with the department leads to design an executive dashboard to increase KPI insights

Bellingham, Washington Area

Spent three years in three roles (Financial Analyst, Supply Coordinator and Retail Operations Analyst) as part of the challenger development graduate program in the North America downstream business.• Produced monthly forecasting and bridge analysis for business segment with annual profits of $400M• Built new process to track contractor headcount costs for 800+ people across 40+ organizations • Analyzed economics for revenue generating projects at fuel terminals across the west coast • Managed a cross functional project to phase gasoline from winter to summer standards in Oregon and Washington to comply with state and EPA regulations

Master Of Business Administration - Mba

Activities and Societies: 2021-2022 Internship with the Puget Sound Venture Club 2021-2022 UW Angel Investing Fund (made two $25k.

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Chi Omega sorority, Marketing club