Terry Lyons Email & Phone Number

Colorado Springs, Co, Us

Redmond, Washington, Us

As a Teams CSA I’m the primary resource for multiple customers in the Health and Lifesciences space deploying Microsoft Teams and Copilot. I advise them on steps necessary for a successful deployment as well as provide information on the rapidly developing product lines multiple times a month. I assist them with resolving their networking/political/user challenges to driving further adoption and work with the product group, product support, and the account teams when issues arise.

Redmond, Washington, Us

As a Teams PFE I’m the primary resource for multiple Premier customers working to deploy Microsoft Teams. I advise them on steps necessary for a successful deployment as well as provide information on the rapidly developing product line multiple times a month. I assist them with resolving their networking/political/user challenges to driving further adoption and work with CSS and the account teams as needed when issues arise. While I assist primarily with Teams, I also help with Skype Hybrid and on-premises issues. I also deliver Teams Premier Support Workshops to customers.

Redmond, Washington, Us

Englewood, Colorado, Us

Skype for Business Server 2015 and Exchange Server 2010/3/6 Exchange Online Admin work for a company of about 25K users. I helped complete the migration of nearly all of our production mailboxes to Exchange Online. Subsequently, I lead the decommission of our legacy servers down to just two Exchange 2016 hybrid servers. On the Skype side I lead the migrations from Lync 2013 to Skype for Business Server 2015 for our global deployment. I've also completed an SBC-based Enterprise Voice deployment in a remote office helping with both end-user configuration and topology configuration. Participated in an 24x7 on-call rotation and mentored junior engineers/help desk staff as needed. Currently, we are evaluating Skype Online and Skype Meeting Broadcast as a likely next-step in the voice strategy as we merge with Jacobs Engineering.

Teaneck, Nj, Us

I'm the Senior Lync and Exchange Administrator for about 3000 Lync users and 5000 mailboxes spread over multiple locations throughout the United States and India. Responsibilities include management of the Lync and Exchange environments for stability, performance, security and updates. I also assist with mentoring lower-tier engineers on the Help Desk and Desktop Support Teams. I've championed decentralization of our user management through RBAC groups to allow lower tier teams to complete work faster without requiring escalation to our team. I inherited both environments running the 2010 versions; this first year at TriZetto has really been around optimizing the deployments as outages were happening. Examples of those optimizations include correcting server-sizing to meet demand, reallocating mailbox distribution in the databases to avoid issues with available hard drive space and correcting misconfigurations in the deployment that were the root cause of outages. Growth examples include the addition of Lync Federation/PIC, an XMPP Gateway deployment, and additional servers to add capacity/stability (specifically, moving the databases to a physical SQL Server). We're also working on replacing Citrix Go To Meeting with Lync as a corporate conferencing standard client. Going forward into 2015 our team is planning on rolling out both Exchange Server and Lync Server 2013. These upgrades have been delayed due to dependencies from internal peer teams that prevented the migration (our user provisioning and voice mail systems require Exchange 2007). We expect to complete the migration by the summer.

Redmond, Washington, Us

Tier 4 24x7 team managing the run-time state of the Office 365 Lync Online and Microsoft Corporate Lync deployments/infrastructure. Lync Online is the largest deployment in the world with more than 52 million users in multi-tenant alone; the Lync Dedicated space is 46 distinct customers of nearly 2 million users; the Microsoft corporate deployment hosts a roughly 150K user base of employees and contractors. Mentored junior engineers and worked escalations to my team or product development as required to resolution. Responsibilities include ensuring the operations run time state of Lync Servers, infrastructure servers (AD, DNS, DHCP, etc.) and reporting servers, (SQL CDR/QOE, Archiving, etc.) Troubleshooting user and server escalations with tools such as network monitor, Snooper, PowerShell as well as built-in TCP/IP tools such as PING, Telnet, Tracert, etc. Regular collaboration with teams managing the hardware infrastructure routers ensuring they are configured correctly for Lync to work as expected

Redmond, Washington, Us

Tier 3 CSS product support for global escalations from lower tiers by small businesses to Fortune 500 companies. We supported all versions of LCS/OCS, Lync Server and their clients helping customers with advisory cases on deployments or break/fix issues spanning all versions. Tools used in troubleshooting would vary by scenario but could include Snooper, Network Monitor, PowerShell and built-in TCP/IP tools such as PING, Telnet, Tracert, etc., as well as Lync Server Administrative Tools. We’d also work with customers on helping ensure their network devices are correctly configured to work with Lync Server

Redmond, Washington, Us

Tier 3 CSS Exchange Server 2000 – 2007 product support for global escalations from lower tiers. I worked on the client/server infrastructure team with a focus on Exchange infrastructure client connectivity (CAS-specific functions). I also provided internal training and participated in the interviewing of potential new hires

Redmond, Washington, Us

Moved to London, England and worked on the team supporting all MSN properties in Europe, the Middle East and Africa. Had some management with 3 direct reports before returning to the US. Responsibilities included administration of web servers, SQL servers and overall load management to meet capacity requirements.

Redmond, Washington, Us

Started my Microsoft career supporting the Internet Information Services (IIS) platform as the first technical resource a customer would work with. Later I was promoted to a Technical Lead role where I did formal mentoring of engineer cases to resolution by myself or others as required. I’d also take case escalations for “hot issues” and drive them to resolution.

Randolph Afb, Tx, Us

The Air Force helped me discover that I was pretty good in working with computers; it gave me an introduction to the Microsoft Office suite and web publishing platforms. In my last position I helped with managing a 5000-user NT 3.51 network and established the first web site for Luke AFB, AZ. I managed it from IIS 1.0 through IIS 4.0 which was released about year before I left the Air Force. I also had some management experience with three direct reports over my last four years in the Air Force. I was promoted to Senior Airman Below the Zone (six months early) and made Staff Sergeant on my first attempt. I also completed my Associate's and Bachelor's degree during this time.

Bachelor'S Degree, Computer Information Systems

Associate Of Science (As), Information Management