Terry Lyons Email and Phone Number
Colorado Springs, CO, US
Terry Lyons's Location
Colorado Springs, Colorado, United States, United States
Terry Lyons's Contact Details
Terry Lyons work email
- Valid
- Valid
- Valid
- Valid
Terry Lyons personal email
n/a
Terry Lyons phone numbers
About Terry Lyons
Terry Lyons is a Microsoft Teams Customer Engineer at JDA TSG. He possess expertise in iis, lync, servers, system deployment, windows server and 19 more skills.
Terry Lyons's Current Company Details
Jda Tsg
View
Microsoft Teams Customer Engineer
Colorado Springs, CO, US
- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
Terry Lyons Work Experience Details
-
Microsoft Teams Customer EngineerJda TsgColorado Springs, Co, Us
-
Senior Cloud Solutions ArchitectMicrosoft Dec 2022 - PresentRedmond, Washington, UsAs a Teams CSA I’m the primary resource for multiple customers in the Health and Lifesciences space deploying Microsoft Teams and Copilot. I advise them on steps necessary for a successful deployment as well as provide information on the rapidly developing product lines multiple times a month. I assist them with resolving their networking/political/user challenges to driving further adoption and work with the product group, product support, and the account teams when issues arise. -
Premier Field EngineerMicrosoft Jun 2018 - Jun 2024Redmond, Washington, UsAs a Teams PFE I’m the primary resource for multiple Premier customers working to deploy Microsoft Teams. I advise them on steps necessary for a successful deployment as well as provide information on the rapidly developing product line multiple times a month. I assist them with resolving their networking/political/user challenges to driving further adoption and work with CSS and the account teams as needed when issues arise. While I assist primarily with Teams, I also help with Skype Hybrid and on-premises issues. I also deliver Teams Premier Support Workshops to customers.
-
Premier Field EngineerMicrosoft Jun 2018 - Jun 2024Redmond, Washington, Us
-
It Infrastructure Professional - Unified CommunicationsCh2M Sep 2015 - Jun 2024Englewood, Colorado, UsSkype for Business Server 2015 and Exchange Server 2010/3/6 Exchange Online Admin work for a company of about 25K users. I helped complete the migration of nearly all of our production mailboxes to Exchange Online. Subsequently, I lead the decommission of our legacy servers down to just two Exchange 2016 hybrid servers. On the Skype side I lead the migrations from Lync 2013 to Skype for Business Server 2015 for our global deployment. I've also completed an SBC-based Enterprise Voice deployment in a remote office helping with both end-user configuration and topology configuration. Participated in an 24x7 on-call rotation and mentored junior engineers/help desk staff as needed. Currently, we are evaluating Skype Online and Skype Meeting Broadcast as a likely next-step in the voice strategy as we merge with Jacobs Engineering. -
Senior System Administrator (Lync And Exchange)Trizetto Corporation Jan 2014 - Sep 2015Teaneck, Nj, UsI'm the Senior Lync and Exchange Administrator for about 3000 Lync users and 5000 mailboxes spread over multiple locations throughout the United States and India. Responsibilities include management of the Lync and Exchange environments for stability, performance, security and updates. I also assist with mentoring lower-tier engineers on the Help Desk and Desktop Support Teams. I've championed decentralization of our user management through RBAC groups to allow lower tier teams to complete work faster without requiring escalation to our team. I inherited both environments running the 2010 versions; this first year at TriZetto has really been around optimizing the deployments as outages were happening. Examples of those optimizations include correcting server-sizing to meet demand, reallocating mailbox distribution in the databases to avoid issues with available hard drive space and correcting misconfigurations in the deployment that were the root cause of outages. Growth examples include the addition of Lync Federation/PIC, an XMPP Gateway deployment, and additional servers to add capacity/stability (specifically, moving the databases to a physical SQL Server). We're also working on replacing Citrix Go To Meeting with Lync as a corporate conferencing standard client. Going forward into 2015 our team is planning on rolling out both Exchange Server and Lync Server 2013. These upgrades have been delayed due to dependencies from internal peer teams that prevented the migration (our user provisioning and voice mail systems require Exchange 2007). We expect to complete the migration by the summer. -
Engineering Services Engineer (Office 365 Lync Online)Microsoft Nov 2011 - Jan 2014Redmond, Washington, UsTier 4 24x7 team managing the run-time state of the Office 365 Lync Online and Microsoft Corporate Lync deployments/infrastructure. Lync Online is the largest deployment in the world with more than 52 million users in multi-tenant alone; the Lync Dedicated space is 46 distinct customers of nearly 2 million users; the Microsoft corporate deployment hosts a roughly 150K user base of employees and contractors. Mentored junior engineers and worked escalations to my team or product development as required to resolution. Responsibilities include ensuring the operations run time state of Lync Servers, infrastructure servers (AD, DNS, DHCP, etc.) and reporting servers, (SQL CDR/QOE, Archiving, etc.) Troubleshooting user and server escalations with tools such as network monitor, Snooper, PowerShell as well as built-in TCP/IP tools such as PING, Telnet, Tracert, etc. Regular collaboration with teams managing the hardware infrastructure routers ensuring they are configured correctly for Lync to work as expected
-
Senior Support Escalation Engineer (Lcs/Ocs/Ocs R2/Lync)Microsoft Sep 2008 - Nov 2011Redmond, Washington, UsTier 3 CSS product support for global escalations from lower tiers by small businesses to Fortune 500 companies. We supported all versions of LCS/OCS, Lync Server and their clients helping customers with advisory cases on deployments or break/fix issues spanning all versions. Tools used in troubleshooting would vary by scenario but could include Snooper, Network Monitor, PowerShell and built-in TCP/IP tools such as PING, Telnet, Tracert, etc., as well as Lync Server Administrative Tools. We’d also work with customers on helping ensure their network devices are correctly configured to work with Lync Server
-
Support Escalation Engineer (Exchange)Microsoft May 2004 - Sep 2008Redmond, Washington, UsTier 3 CSS Exchange Server 2000 – 2007 product support for global escalations from lower tiers. I worked on the client/server infrastructure team with a focus on Exchange infrastructure client connectivity (CAS-specific functions). I also provided internal training and participated in the interviewing of potential new hires
-
Systems Engineer (Msn International)Microsoft Jul 2003 - May 2004Redmond, Washington, UsMoved to London, England and worked on the team supporting all MSN properties in Europe, the Middle East and Africa. Had some management with 3 direct reports before returning to the US. Responsibilities included administration of web servers, SQL servers and overall load management to meet capacity requirements.
-
Support Engineer/Technical Lead (Iis)Microsoft Sep 1999 - May 2003Redmond, Washington, UsStarted my Microsoft career supporting the Internet Information Services (IIS) platform as the first technical resource a customer would work with. Later I was promoted to a Technical Lead role where I did formal mentoring of engineer cases to resolution by myself or others as required. I’d also take case escalations for “hot issues” and drive them to resolution.
-
Information Management SpecialistUnited States Air Force Oct 1990 - Oct 1999Randolph Afb, Tx, UsThe Air Force helped me discover that I was pretty good in working with computers; it gave me an introduction to the Microsoft Office suite and web publishing platforms. In my last position I helped with managing a 5000-user NT 3.51 network and established the first web site for Luke AFB, AZ. I managed it from IIS 1.0 through IIS 4.0 which was released about year before I left the Air Force. I also had some management experience with three direct reports over my last four years in the Air Force. I was promoted to Senior Airman Below the Zone (six months early) and made Staff Sergeant on my first attempt. I also completed my Associate's and Bachelor's degree during this time.
Terry Lyons Skills
Iis
Lync
Servers
System Deployment
Windows Server
Microsoft Exchange
Microsoft Technologies
Powershell
Cloud Computing
Microsoft Sql Server
Troubleshooting
Lync Server 2010
Hyper V
Internet Information Services
System Administration
Virtualization
Dns
Microsoft Products
It Operations
Technical Leadership
Product Support
Exchange 2010/2007/2003
Systems Engineering
Active Directory Experience
Terry Lyons Education Details
-
Park UniversityComputer Information Systems -
Community College Of The Air ForceInformation Management
Frequently Asked Questions about Terry Lyons
What company does Terry Lyons work for?
Terry Lyons works for Jda Tsg
What is Terry Lyons's role at the current company?
Terry Lyons's current role is Microsoft Teams Customer Engineer.
What is Terry Lyons's email address?
Terry Lyons's email address is te****@****h2m.com
What is Terry Lyons's direct phone number?
Terry Lyons's direct phone number is +130340*****
What schools did Terry Lyons attend?
Terry Lyons attended Park University, Community College Of The Air Force.
What are some of Terry Lyons's interests?
Terry Lyons has interest in Children, Nascar, Cycling, Science And Technology, Boy Scouts, Family Time, Hiking/backpacking.
What skills is Terry Lyons known for?
Terry Lyons has skills like Iis, Lync, Servers, System Deployment, Windows Server, Microsoft Exchange, Microsoft Technologies, Powershell, Cloud Computing, Microsoft Sql Server, Troubleshooting, Lync Server 2010.
Who are Terry Lyons's colleagues?
Terry Lyons's colleagues are Micheal Jenet, Koushik Dasgupta, Qin Nina, Brett Harris, Hayko Ayvazyan, Khasipa Khoirunnisa, Kyara Felder.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial