Lyrae A. Ignacio Email & Phone Number

Markham, On, Ca

Markham, On, Ca

Markham On Canada

Provides accessible and dynamic relationship management services with a focus on project/service delivery and client satisfaction.Manages all aspects of large scale and complex technology projects and programs from concept through to close-out phases in a formal project management capacity with projects delivered on time, within approved budget and scope. • Lead cross-functional project teams of 10 to 50+ throughout the implementation process, including requirements definition, project milestones, dependencies, risk identification and mitigation, issue resolution, constraints, customer and internal communication strategies, testing, training and launch plans. Manages the client relationship between Information Technology Services and 12 business units within the Corporate Services division and the Chief Administrative Office that includes strategic and tactical advice on technology opportunities with the goal to maximize business value while optimizing IT services. • Facilitates the procurement of innovative technologies with capital budget approval from $25K to over $1M+.• Lead all aspects of ITS procurement from RFx (RFI/RFQ/RFP) development to vendor evaluation and selection for software, hardware and professional services, as well as creation of Service Level Agreements, Statement of Work and preparation of Council reports and award recommendations.

Markham On Canada

Developed and implemented the Project Governance Review (PGR) process used by project managers and Senior Executive Leadership involved in IT and process improvement projects for utility clients across North America.• Reporting to the PMO Director, managed the daily PGR process for projects over $100,000 and executive sponsored projects over $250,000, to ensure compliance with time, quality, cost and benefits realization goals through all phases.• Met weekly with Senior Executive Leadership, Project Sponsors and Project Managers to review project progress reports, and highlight issues, risks and concerns, with a focus on resolution and operational efficiency.

Markham On Canada

Led onshore and offshore resources involved in medium and large sized systems development projects and operations support for Enmax Energy, a major Electricity and Natural Gas Utility client in Western Canada.• Mobilized a team of 18 onshore and 11 offshore business analysts, developers and project managers involved in Oracle, UNIX and .NET application development, implementation, and production support for meter-to-bill revenue cycle operations at multiple onshore and offshore locations, including Calgary, Markham and Manila, Philippines.• Directed 30 team members in the review, evaluation and approval of service requests and project related business and IT strategic solution approach, design, test plans, test scripts and results, in compliance with Accenture Software Development Lifecycle, Requirements Management Lifecycle, and Project Management methodology.

Markham On Canada

Senior Business Analyst, responsible for managing a team of business analysts, systems analysts and developers involved in IT projects and service delivery related to customer revenue operations and back office billing for Enmax Energy, Enbridge Gas Distribution and Direct Energy clients.• Worked closely with the business client to define requirements and implement technology solutions in support of meter-to-bill revenue cycle operations.

Toronto On Canada