As a Customer Service Representative I handle all customer interaction for an organisation. The top duties include:- Resolving customer complaints, responding to phone call and email requests and maintaining customer service records.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Keeping a calm and friendly attitude when customers are stressed or upset.- Knowing our products inside and out so that you can answer questions. - E-commerce skills. Processing orders, forms, applications, and requests. - Booking labels, orders and replacements to addresses in Germany, Spain, Italy, France, Netherlands, Ireland and the UK- Communicating with delivery companies, tracking parcels, resolving any issues with the customs office - Keeping records of customer interactions, transactions, comments, and complaints.- Working with warehouse and management team to ensure the business runs smoothly- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support, in multiple languages. - Using the computer and softwares such as Excel, Word, Google work place such as drive, emails, Zoom calls.- Having knowledge on Amazon Seller Central and how to contact upset customers.- Creating, editing and scheduling weekly newsletters using Mailchimp and creating weekly promotions - Creating social media posts for Twitter, Instagram and Facebook and using Hootsuite to schedule the posts

- Researching, planning, creating and scheduling content for Facebook, Twitter, Instagram and Linkedin.- Copywriting for social media captions and blogs on the company website.- Monitoring the social media platforms.- Tracking the analytics and creating monthly progress reports for the CEO.- Editing videos and attending company events.- Keeping an eye out for trends and industry updates.- Being reactive with posts and comments.

- Opening and closing the venue when needed.- Handling cash and performing float checks.- Customer service and hospitality.- Understanding Gambling compliance and legal procedures.- Interacting with customers and ensuring they are not vulnerable to gambling.- Product knowledge of games, promotions and company updates.- Booking and assigning engineers for any maintenance the venue requires.- Filling out paperwork and performing hourly venue checks.- Cleaning and sanitising the kitchen, lobby, bathrooms, office and staff areas.- Printing documents needed for the venue and staff members.- Preparing, cooking and serving hot/ cold food and drinks to customers.- Handling customer concerns and professional navigating aggressive situations.- Answering venue phone and speaking with a range of people, from area managers, to security, engineers and customers.

- Working with the director and operating the studio cameras before and while on air.- Taking directions from the director in the gallery and offering camera movements.- Preparing mics, talkbacks and equipment needed for presenters and show guests.- Managing the studio floor, props and products before, during and after the show.- Setting up and testing the products before they get shown on air.- Setting up the studio aesthetics. Ie: moving the furniture around and changing the colour of the studio lights.- Listening to the producer and ensuring the show runs smoothly.- Monitoring the products and talking them all back to the warehouse after the show.- Using the vision mixer to direct the silent auctions from the gallery. (Final hour)- Producing the last hour of the show and controlling the sound and audio for the show.- Responding to viewers messages and controlling the output and pace of the final hour show.

- Cash handling and cash management.- Working under pressure during busy periods while under a timer.- Team work to service customers and reach company targets.- Communication with team members, managers and customers.- Having product knowledge and delivering excellent customer service.- Food and safety hygiene awareness.- Problem- solving any customer concerns.

- Events sales and direct marketing at events.- Good communicate and confidence to talk to members of the public and inform them of our products and charities.- Being friendly and aware of my body language to ensure people feel comfortable and relaxed around me.

During my time as an intern, I was tasked with developing the companies LinkedIn profile and website. Using Google Analytics to keep a track on the companies performance and creating strategies to increase our audience and encourage future partnerships. Role Included: - Content marketing: Ensuring the content is optimized for the search engines (SEO), engaging and relevant.- Data and Analytics: Using Google Analytics to keep a record of the website's and the Linkedin page's performance.- Content Planning: Creating content for blog posts and a timeline / deadline for the blogs to be posted. - Photography: Taking and editing photographs using Adobe Photoshop, for the website, the company and the employee's LinkedIn profiles. - Creating a client targeting list with links to key contacts for potential partnerships.

- Planning, filming and editing promotional material for DMU Women's Rugby team.- Managing all of the team's social media accounts.- Interacting with the target audience on the team's social media account.- Going to the committee meetings to discuss up and coming events that need promotion.- Giving the team exposure by networking with University's radio station to feature members of the rugby team.

• Transferring between two sites which operate in different ways, while meeting new colleagues and learning different menu prices. • Being flexible to last minute changes in the day plan, as movie times or cinema screenings may change.• Being a good team player by helping new team members with any enquires. • Providing excellent customer service by resolving complaints, food purchases, informing customers on the best combo deals and upselling food and tickets.• Using radios to communicate with colleagues and managers if there should be any issues. • Working under pressure as the cinema can rapidly become very busy and demanding. • Cash handling and payment processing.• Excellent time management shown by cleaning the cinema screens, toilets, and till areas to a very strict deadline. • Stock up products and food following the health and safety regulations. • Responsible for opening and closing the cinema, using own initiative to set out all the appropriate equipment and amount of stock needed for the day.

While working with a small team, I was responsible for producing and presenting Tuesday Intermission and Outmission programmes for Demon FM.Roles Included: • Contacting talent and guests to feature on the programmes.• Writing scripts for the programmes.• Interacting with the audience on Social Media.• Gathering the music and idents for the programme.• Scheduling meetings with the team.• Booking and collecting equipment for pre-recorded material.• Operating the microphones, desks, and checking the levels.• Editing pre-recorded material.