• Greets and fosters a welcoming environment for all visitors, students, and parents (first and last point of contact)• Answers all incoming phone calls and emails from prospective clients or current students: troubleshooting any issues that parents/clients may be facing, scheduling makeup classes/birthday parties/evaluations, etc• Utilize Jackrabbit platform to process all incoming registrations, collects payments for tuition and/or Gotham merch, call waitlist, enroll students, etc• Building Operations Management: Responsible for opening closing the space (locking/unlocking gates(key holder), turning off all lights/technology, restocking vending machine, etc)

• Front Desk Management: Responsible for greeting, engaging, managing (tracking walk-ins, scheduling tours, being the first and last point of contact), and giving in-person tours to all members, visitors, and guest• Membership Management: Provides Member support by fielding and answering all incoming calls, emails, and questions from Members and prospective Members. Proactively troubleshoots problems (tech issues, etc) and is responsible for scheduling, booking, and charging for conference rooms and private spaces for Members and non-members• Community Management: Actively engage, own, and monitor our online Member platforms such as our Luminary Community Groups to ensure a cohesive community• Building Operations Management: Responsible for opening and closing procedures in the physical space, Ensuring the building and space is clean, and well-kept, inventory stocked, restocking nitrogen and wine kegs, etc.

• Created and edited all social media copy; reviewed monthly editorial plans before publishing to ensure the overall brand persona remained consistent and aligned with the overall goal of brand• Managed social media accounts; responsible for generating all customer engagement by liking and commenting on company posts and/or responding to customer reviews via Google, eBay, Amazon, and Walmart to build brand trust and ensure all customers were assisted. • Monitored social media and brand platforms for negative/inappropriate/spam comments and took appropriate action•Engaged with outside automotive communities and nonautomotive accounts to bring awareness to the brand •Studied competitor's social media to understand better where we as a brand stand in comparison and developed ideas on how we can improve/grow • Developed and wrote key content sections for the launch of a new company website (aftermarket wheel and tire brand descriptions, policies, FAQ, etc.)•Regular communication with CMO, Marketing Manager to ensure everyone was on the same page for duration of projects on: social media content, updates on the drivers, strategies, and vision/implementation for brand-sponsored events.•Managed Influencer Marketing Campaign; regularly ensured clear and achievable deadlines and deliverables•Created and implemented a community management plan for how the brand will maintain, manage, grow, and engage with the world and automotive community (4-5.6% follower growth/month)•Published and created weekly market-place reports AND and monthly community management reports to keep internal staff up to date on progress, areas of growth, improvement, and opportunity and provided ideas/ started the conversation for solutions to increase company overall seller performance and brand image.•Created and implemented content planner so everyone involved in marketing projects could easily visualize the plan and not miss any critical dates while ensuring everyone is on the same page

• Compose and implement promotional communication via social media and online platforms (i.e. Instagram, Houzz, and trustedpeople.ie)• Periodically update company website using basic HTML code• Gather local competitive intelligence utilizing social media and internet resources for market data

• Organized student abroad files and invoices to help maintain office organization• Communicated with students, families, and faculty through phone inquiries to satisfy needs or transfer calls to a specific program coordinator• Uploaded documents using Terra Dotta software to complete the application process for each applicant

• Utilized Sprinklr to respond to comments and concerns made on all social media platforms creating assessment reports on marketing progress• Customized hotel and restaurant websites using Marriott Digital Studios to update information and graphics• Created Marketing copy for various occasions to be advertised in hotel and restaurant social media outlets

• Assisted customers in-person and via telephone with cake and cupcake orders to achieve desired sales• Accountable for opening and closing the bakery following specific company protocols• Prepared and packaged baked goods following specific instructions in a timely manner

• Acted as liaison between MTA database and payroll company by inputting employee time sheets using Excel• Communicated with employees requesting time off to ensure accurate payroll• Created payroll procedure outline for incoming assistants to decrease training time

• Wrote marketing copy and listing details for available properties and posted on various social media (Twitter, Facebook, Instagram) platforms to increase exposure, sales, and property rentals.• Posted daily on Zillow new property listings with photos, videos, and descriptions of rentals

• Advertised company products on street-level encouraging pedestrians into the store to make purchases• Created and customized edible fruit baskets based on customer orders to ensure satisfaction• Exchanged currency through small businesses to guarantee accurate currency on hand