Maintains knowledge about the book publishing industry and bestseller lists and assists guests by recommending books. Requires knowledge of POS systems, as well as event planning and creative tasks.

Managing and creating content for a personal book Instagram account (@librarysoflyss) in which I review and discuss books with a community of book enthusiasts around the world. Copywriting and crafting Instagram posts and captions with a specific focus on LGBTQ+ literature, poetry, and diverse reads with the intent to inspire fellow readers to follow my reading journey as well as diversify their bookshelves.

Assisted guests efficiently and with high levels of hospitality and professionalism and promptly resolved guest concerns. Utilized Opera Hotel Management System (PMS) in order to post guest charges, collect a payment, and manage reservations. Expanded verbal and written communication skills through guest services in-house and virtually, as well as through collaboration with other departments and management.

Assisted management of circulation desk, performed library maintenance functions such as cataloging and shelving books, general stack duties, and facilitating equipment operation for patrons.