Lyssa Gray Email & Phone Number

Gilpin County, Co

Perform specialized radio and communications work in the Sheriff’s Office, serving as emergency radio dispatcher on an assigned shift in a 24/7 operation. Work involves receiving emergency and non-emergency incoming calls; dispatching applicable resources, including law enforcement, fire and emergency medical services; providing emergency medical dispatch and operating computer software to enter and retrieve information for deputies.

Colorado

I direct the overall operations of the Emergency Communicaions Department including the development and implementation of the Communication Center’s Team goals, objectives, policies, and priorities. I am responsible for the effective operation of the 9-1-1 center and ensures that all public safety agencies are properly supported with all aspects of 9-1-1 communications needs/requirements. My daily duties include; 9-1-1 long-term objectives, coordinating projects, preparing budgets, and achieving efficient operations in order to meet national standards of excellence and operating goals.

Oversee all aspects of the Food and Beverage department and employees.Manage and coordinate the activities of team members; implements, communicates, and ensures the achievement of operational goals and objectives, and ensures compliance with all company and departmental policies and procedures.Develop and execute effective strategies in order to strengthen employee engagement, retention and recruitment.Perform management and recruitment strategies, including interviewing, postings; hiring and terminations.Responsibilities include, training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems; provide leadership and direction, overseeing the every day-to-day function.Track, code, log and approve payroll and timekeeping on a daily basis through ADP and Kronos systems.Accounts Payable/Receivable through spreadsheets of budgets, reports, invoicing/billing and recordkeeping.Work closely with outside vendors and built respective relationships with them.Maintained and created schedules for monthly, weekly, and daily meetings, trainings and events.Handle personnel policies, procedures and employee relations issues.Draft and create policies and procedures for wide spread topics regarding company and department communications and expectations; meetings minutes; oral dictations with proficient typing skills.Coordinating and teaching 450+ employees orientation, the policies and procedures and instruction on training and development.Mentor and monitor all employee disciplines.On-going and consistently coach and empower managers and senior department leaders.Review and respond to guest satisfactions, complaints and needs; communicate information to appropriate personnel in a timely matter.Assess and log employee growth, weaknesses, strengths and capabilities to exceed the companies needs and expectations.

Administrative assistant to the Casino Hosts, Marketing and the Player Development departments. Primary focus on customer service to ensure guest and employee satisfaction by performing duties needed. Proficiently use modern office equipment including telephones, switchboard, computers, and basic office equipment. Coordinated and maintained schedules and planning of meetings, parties and events. Managed and formulated spreadsheets to provide quick and efficient use by all employees. Filing, faxing, copies, typing and ten-key use. Monitored guest activities and logged pertinent information for better marketing and business strategies. Compose and update database with guest information and maintaining confidentiality with employee and guest information. Provided proactive support and clerical tasks to employees, managers and Directors of various departments. Improved skills in relationship management and problem resolution. Outstanding in/out-bound telephone etiquette, office, computer and typing skills.

Colorado

Marketing and advertising for potential new and all existing clients. Maintain an organized, safe and clean work environment. Creating and implementing new ideas alongside owners. Adapting quickly to new equipment and computer programs. Focused on guest feedback, orders and expectations to gain repeat clientele. Answered a high volume of in-bound calls and in-person inquiries from clients and treated them with respect and courtesy at all times. Hosted and coordinated events to market the company and services. Purchasing/receiving/inventory. Production of supplies and products offered. Pick-up and delivery for clients and business. Implemented organization to better control production room and orders. Work closely with outside vendors and built respective relationships with them. Maintained and created schedules for monthly, weekly, and daily meetings, trainings and events.

Ft. Lupton, Colorado

Established strong office managerial skills in a high volume, 30yr+ business. Assistant to a real estate broker up to the limitations of a non-licensed agent. Remained diligent in keeping all client information confidential and maintained a trustworthy relationship with the clients. Composed, updated and proofread contracts, negotiations and broker documents for financial institutions. Scheduled and conducted open houses, tours and showings. Created and maintained spreadsheets and invoices; responsible for Accounts payable/receivable for the company. Used general office equipment including computers, fax and copy machines, printers, calculators. Added information and listings to the MLS broker database. Created brochures, flyers and spreadsheets for office and agents. Brilliant in prioritizing and completing multiple projects within time constraints of the customers. Recording office expenditures and maintaining the budgets.

Boulder, Colorado

Responsible for purchasing, inventory and record keeping. Instructor for hiring process to include leading orientation of policies, procedures and overall expectations of the company. Daily mentor, coach and empower all employees. Assist employees with human resource information and processes. Financial record keeping through spread sheets and petty cash responsibilities. Recruiting and conducting new hire and on-going training for all employees. Guiding employees in creating a safe, supportive work environment that fosters individual accountability and ownership in resolving issues. Responsible for scheduling and labor maintenance. Ensure guest satisfaction through customer inquiries and feedback. Work closely with vendors for new products and shows. Coordinate and organize off/on-site events for 200+ guests. Assist in bookkeeping, petty cash and financial regarding’s.