Lyssa Rasmussen, Capm Email & Phone Number

West Des Moines, Iowa, United States

• Overseeing highest level projects within department, including new network conversions and mergers.• Training new staff on project procedures, serving as a subject matter expert.• Transitioning clients from departing team members while maintaining original project timelines.• Creating and updating department procedures, including system integrations and Kanban software usage.• Leading a committee dedicated to educating staff on a glossary of internal terminology.• Developed the EFTI Department Newsletter.• Planning and leading team-building events as a member of the Social Director Committee.

West Des Moines, Ia

• Worked with financial advisors and representatives to create new investment accounts.• Contributed to projects to update procedures and improve processes.• Continually adapted to changing expectations and procedures.• Performed fundraising for local charities as a member of the Community Engagement Committee.• Navigated unprecedented Covid-era obstacles, including implementation of numerous remote processes.

Canton, Massachusetts

• Led ASTM-certified research panels to test product quality.• Organized, analyzed, and interpreted data from projects.• Wrote client reports based on analysis.• Created templates for standardization.• Employed Lean strategies to reduce waste and improve processes.

West Des Moines, Iowa

• Researched loan documents ensuring proper costs were paid for final documents to be publicly recorded.• Presented information to team to provide most updated information relevant to best practices for process.• Researched and paid real estate taxes for escrow customers.• Verified veteran status of customers to award tax exemptions.