Lyssa Rasmussen, Capm Email & Phone Number

West Des Moines, Iowa, United States

• Overseeing highest level projects within department, including new network conversions and mergers.
• Training new staff on project procedures, serving as a subject matter expert.
• Transitioning clients from departing team members while maintaining original project timelines.
• Creating and updating department procedures, including system integrations and Kanban software usage.
• Leading a committee dedicated to educating staff on a glossary of internal terminology.
• Developed the EFTI Department Newsletter.

West Des Moines, IA

• Worked with financial advisors and representatives to create new investment accounts.
• Contributed to projects to update procedures and improve processes.
• Continually adapted to changing expectations and procedures.
• Performed fundraising for local charities as a member of the Community Engagement Committee.
• Navigated unprecedented Covid-era obstacles, including implementation of numerous remote processes.

Canton, Massachusetts

• Led ASTM-certified research panels to test product quality.
• Organized, analyzed, and interpreted data from projects.
• Wrote client reports based on analysis.
• Created templates for standardization.
• Employed Lean strategies to reduce waste and improve processes.

West Des Moines, Iowa

• Researched loan documents ensuring proper costs were paid for final documents to be publicly recorded.
• Presented information to team to provide most updated information relevant to best practices for process.
• Researched and paid real estate taxes for escrow customers.
• Verified veteran status of customers to award tax exemptions.