Lyssa Yanoviak Email & Phone Number

Littleton, Colorado, United States

United States

Littleton, Colorado, United States

Supported the 2020 Election Primaries in the ballot warehouse, opening and sorting mail-in ballots, and verifying voter signatures. Supported the 2020, 2022, and 2023 General Elections in-person at Voter Services Polling Centers to register voters, check identification, and provide guidance for in-person voting.

Denver Metropolitan Area

• Developed stakeholder engagement, communication and training plans• Created and wrote copy for internal communications (e.g., leadership email messages, PowerPoint presentations, Yammer posts, jobaids).• Designed and created intranet sites to showcase project success and share project implementation learning materials.• Created storyboards and produced and edited project update and success story videos using Camtasia and Audiate. • Wrote success stories for internal publication, highlighting sites, people, use cases, that reflected project success.

Greater Denver Area

An expert of driving end-to-end change from ideation through execution and post-implementation enhancements, I applied Lean Six Sigma methodologies to design and implement change management systems to ensure buy-in, adoption, and changes that truly stick. • Led the business in designing and implementing strategic relationship planning tools and practices to identify opportunities, develop strategic priorities, and create an action plan to execute and deliver measurable improvements. • Liaised with the Salesforce technical team and the business owners to develop a custom system design, document and manage system requirements, and to capture critical elements of client strategy. • Worked directly with members of the Relationship Manager and General Manager communities to deepen adoption of changes made and to ensure cultivation of continuous improvement in field practices.• Created and delivered Myers-Briggs workshops to business teams looking to expand understanding and promote inclusion within their teams.• Conducted individual one-on-one coaching engagements in the workplace.

Greater Denver Area

As a product owner I led cross-functional process improvement through the application of Lean Six Sigma practices. I facilitated group root cause analysis, decision-making, solution development, testing, and implementation of improvements to support client-focused outcomes. • Applying Agile methodologies, worked extensively with business users, developers and programmers in defining, documenting and managing requirements for internally developed technology solutions• Created and populated a SharePoint team site to facilitate transaction request submissions and to provide a learning portal for users.• Documented process maps, risk and control inventories, standard operating procedures, job aids and other training materials for publication and presentation. • Delivered group virtual, web-based training.Inspired new approaches to corporate culture. • From 2013 through 2015 I served as the Culture Liaison to the Executive Head of the Institutional Retirement Business.• Led business area liaisons in conducting root cause analysis and development of communication and action plans. • Over this three-year span, we enjoyed a statistically significant positive shift in survey results year over year – every year. • I was one of 11 employees chosen from across the enterprise of over 15,000 employees to facilitate Leading Culture & Values workshops which we delivered to TIAA leadership during 2014 and 2015. Led senior leaders through the identification of top business risks and mitigating actions needed.• Assessed and tracked probability, impact and mitigation details for each identified risk and ranked risks accordingly. • As a result, the division tackled the most important mitigation needs first, and brought these actions to closure faster reducing overall risk consistently over time.

Greater Denver Area

• Directed leadership teams across the organization in creating and delivering an improved enterprise corporate scorecard with sharper focus on fewer, more meaningful metrics that could be benchmarked internally as well as globally. • Partnered with senior divisions of the enterprise to set scorecard targets and scaled performance ranges to use the scorecard in year-end performance calibrations.• Created a strategic outcome based enterprise business plan practice to enable the company to more readily prioritize and fund those initiatives that projected the greatest gains. This approach resulted in an improved business and financial plan that tied directly to corporate long-term strategy.

Greater Denver Area

As Compliance Relationship Manager for the firm’s Education Savings and Business Development areas, I partnered with executive leadership teams:• I drove the successful development of policies and procedures for the many regulatory changes that emerged during this period.• I obtained my Series 7, 24, 66, 53 and 51 within the first 6 months in this position, and continue to maintain my 7 & 24 today. As the Operational Risk Manager for individual products:• I established a team of direct reports and together we designed, developed and launched a service quality and operational controls oversight program. • I represented the firm during New York State Insurance Department, FINRA, and SEC examinations. My contributions were recognized by senior leaders in our Law department as critical to the success of these examinations.