Lyssa H. Email & Phone Number

Des Moines, Iowa, United States

West Des Moines, Iowa, United States

Responsible for the recruitment, selection, hiring, training, and leadership of hourly team membersRecognize and arbitrate potentially difficult situations, primarily with hotel guestsMaximize growth by assisting in monitoring and ensuring the hotel is operating within the annual budgetAssist with increasing the hotel’s market share. Implement and promote sales and marketing programs to maximize brand recognition, room occupancy, and sales.Accurately prepare and transmit… Show more Responsible for the recruitment, selection, hiring, training, and leadership of hourly team membersRecognize and arbitrate potentially difficult situations, primarily with hotel guestsMaximize growth by assisting in monitoring and ensuring the hotel is operating within the annual budgetAssist with increasing the hotel’s market share. Implement and promote sales and marketing programs to maximize brand recognition, room occupancy, and sales.Accurately prepare and transmit required reports in a timely mannerComply with all applicable local, state, and federal laws and regulations. Communicate and follow procedures necessary for the protection of guests, guests’ property, and company assets.Ensure compliance of hotel’s safety and security policies and procedures to allow work to be completed efficiently while protecting self, team members, guests, and hotel.In the absence of the General Manager, performs all general management dutiesServing as the Food & Beverage Regional Expert (beginning October 2022): Regional contact between corporate food and beverage team and all managers/staff at 10 hotels in the region Show less

Des Moines, Iowa, United States

Served as the General Manager since the development and opening of the restaurant.Responsible for all aspects of day-to-day operations of a high volume urban restaurant.Selected and led a team of 75+ people in surpassing $3 million net profits in the first year, and a projected $5 million in 2022.Restaurant was voted first or second place in 12 categories of Cityview’s Best of Des Moines awards during first 6 months of business.Maintained food safety standards while adjusting to… Show more Served as the General Manager since the development and opening of the restaurant.Responsible for all aspects of day-to-day operations of a high volume urban restaurant.Selected and led a team of 75+ people in surpassing $3 million net profits in the first year, and a projected $5 million in 2022.Restaurant was voted first or second place in 12 categories of Cityview’s Best of Des Moines awards during first 6 months of business.Maintained food safety standards while adjusting to fluid state and local restrictions during worldwide pandemic.Selected and trained new management staff, provided ongoing coaching to managers within the company.Created, planned, implemented, and maintained a training program for all front of house staff.Fostered education and growth of staff and created leadership training programs for professional growth.Worked closely with events team in creating a program and policies for private events.Coordinated work assignments, team building projects, and morale boosters for staff.Created and managed the restaurant’s social media presence.Developed operational plans, financial goals, and service expectations within government regulations and company policies.Maintained financial documents, reviewed financial reports, and ensured that accepted accounting principles are followed.Analyzed sales trends, generated reports, projected payroll, and ensured proper documentation of expenses.Managed vendor relationships and contracts.Prioritized workload under minimal supervision within time constraints, made effective decisions under pressure. Show less

Des Moines, Iowa, United States

Coordinated private events, including communicating with clients and chef to plan all facets of the event, negotiate pricing, and ensure staff preparation Led development team in re-creating menu and policies for private eventsAssisted with successful launch of in-house wine club and monthly club eventsManaged daily aspects of restaurant; including controlling labor costs and financials, supervising staff, and ensuring guest satisfactionImplemented weekly meeting for management… Show more Coordinated private events, including communicating with clients and chef to plan all facets of the event, negotiate pricing, and ensure staff preparation Led development team in re-creating menu and policies for private eventsAssisted with successful launch of in-house wine club and monthly club eventsManaged daily aspects of restaurant; including controlling labor costs and financials, supervising staff, and ensuring guest satisfactionImplemented weekly meeting for management team to boost effectivenessStreamlined scheduling process for front-of-house staff, optimizing to conserve labor; resulting in decreased costs and happier employeesResponsible for supervising and/or presenting all front-of-house staff trainingRefocused front-of-house training program, resulting in 87% retention rateKnowledgeable familiarity with 100+ bottle wine listImplemented weekly wine training sessions for front of house staff, resulting in increase in sales of wines by the bottle Trained employees on proper wine serviceTrained employees on general knowledge of beverage products to enhance customer service and increase profits through suggestive sellingAssisted guests with wine or other beverage selections; recommending wines based on palette, price range, and meal pairingEnsured proper sanitation throughout restaurant, in keeping with health department regulations Show less

Waukee, Iowa, United States

Created, planned, promoted, and taught monthly wine education classes and private education eventsPlanned, promoted, and coordinated quarterly wine dinnersManaged all aspects of day-to-day business; including controlling costs, payroll, and guest satisfactionResponsible for inventory, ordering, selection, pricing (both restaurant and retail), and promotions of wine, beer, and spirits Cultivated relationships with wine and beer distributors, in an effort to build a more… Show more Created, planned, promoted, and taught monthly wine education classes and private education eventsPlanned, promoted, and coordinated quarterly wine dinnersManaged all aspects of day-to-day business; including controlling costs, payroll, and guest satisfactionResponsible for inventory, ordering, selection, pricing (both restaurant and retail), and promotions of wine, beer, and spirits Cultivated relationships with wine and beer distributors, in an effort to build a more profitable beverage program for the restaurantKnowledgeable familiarity with 100+ bottle wine listTrained employees on proper wine serviceAssisted guests with wine or other beverage selections; recommending wines based on palette, price range, and meal pairingTrained employees on general knowledge of beverage products to enhance customer service and increase profits through suggestive sellingMentored and trained new servers and other staffEnsured proper sanitation throughout restaurant, in keeping with health department regulations Show less

Johnston, Iowa

Have a working knowledge of 500-600 wines and 50+ beers available for saleResponsible for all functions throughout the store during scheduled shift, including opening or closing store Assist customers in making selections to suit their preferences and requestsLead wine tastings for special eventsStock wine, beer, and accessories for retail saleMaintain cleanliness of retail store and food preparation areas

Urbandale, Ia

Seems strange to include a freelance graphic design business (hobby?) in line with years of restaurant and health & safety experience, doesn't it? Well, maybe not. I've said for years that everything I've done has always been about providing great customer service. With Out of The Crowd Design, that continued to be true. I worked to create fabulous pieces for my clients, so that they could provide printed items of beauty to their customers- creating a chain of customer service and… Show more Seems strange to include a freelance graphic design business (hobby?) in line with years of restaurant and health & safety experience, doesn't it? Well, maybe not. I've said for years that everything I've done has always been about providing great customer service. With Out of The Crowd Design, that continued to be true. I worked to create fabulous pieces for my clients, so that they could provide printed items of beauty to their customers- creating a chain of customer service and client satisfaction.I created beautiful and functional ephemera that would stand out of the crowd and get noticed, instead of overlooked and discarded. I still believe that if money will be spent on a paper item, and that item is meant to be given to someone else, then that item should be appreciated. In short- freelance graphic design to make your items something to be proud of, to represent you and that would be remembered. I am proud of the work that I created and the beauty that I helped spread; but other commitments continued to require more of my time, and I made the decision to discontinue my creative business. Show less

Johnston, Iowa

Restaurant does a significant number of private dining events, servers are responsible for preparing the space for the events, ensuring events run smoothly and to the guests' expectationsHave extensive knowledge of food and wine menusSuggest food and wine pairingsCreating a "dining experience" for my guests, rather than simply a dinnerSuggestive selling: recommending choices that the guest may not have chosen without my suggestionSilent service: the server does not intrude… Show more Restaurant does a significant number of private dining events, servers are responsible for preparing the space for the events, ensuring events run smoothly and to the guests' expectationsHave extensive knowledge of food and wine menusSuggest food and wine pairingsCreating a "dining experience" for my guests, rather than simply a dinnerSuggestive selling: recommending choices that the guest may not have chosen without my suggestionSilent service: the server does not intrude on the guests' dining experience, and speaks to the guest only when necessary Show less

Des Moines, Iowa Area

Teach Lifeguarding, Lifeguard Instructor, Water Safety, and Water Safety Instructor classes at area swimming facilities (primarily for local cities and YMCAs)Teach CPR and AED Instructor classes at the ARC buildingTeach all levels of CPR, AED, and First Aid classes throughout city, at the ARC and at various workplaces (when contracted for classes through the ARC)Keep accurate records, maintain equipment, and uphold all ARC teaching standards

Des Moines, Iowa, United States

Assist the Director of Health and Safety with coordination and scheduling of aquatics coursesMaintain chapter’s website with an accurate listing of the area’s current and future aquatics courses available to the general public

Des Moines, Iowa, United States

Recruit, hire, and train 50+ staff, including 5 pool supervisorsDesign program materials and information, coordinate distribution of such throughout the city of Des Moines, including at the public schoolsCoordinate on-site program registrations at 5 poolsEnsure quality swimming education for approximately 1500 children

Des Moines, Iowa Area

Shift Leader:Key holder positionOversee 20-40 restaurant employees, controlling labor costsEnsure guest satisfaction with all food and beverages servedClose restaurant 2-3 times each week, including accounting for all monies and confirming cleanliness of all areas of restaurantInventory all bar products weekly, place regular bar orderBartender:Open or close restaurant bar, ensuring bar cleanliness and product qualityProvide quality beverages for bar and… Show more Shift Leader:Key holder positionOversee 20-40 restaurant employees, controlling labor costsEnsure guest satisfaction with all food and beverages servedClose restaurant 2-3 times each week, including accounting for all monies and confirming cleanliness of all areas of restaurantInventory all bar products weekly, place regular bar orderBartender:Open or close restaurant bar, ensuring bar cleanliness and product qualityProvide quality beverages for bar and restaurant guestsResponsible handling of all monies through the barBar Trainer: train new bartenders, teaching them to bartend according to RT standards Show less

Johnston, Iowa

Lead team of 15-30 restaurant employees Supervised and helped coordinate private events (ex. Wedding Receptions, Corporate Dinners)Contributed to menu revisions, and special menus for private partiesClosed restaurant nightly, ensuring staff duties completed effectively, and account for all monies

West Des Moines, Iowa

Completed Darden's Manager-In-Training course *includes training and successfully working every position in the restaurant, heavily weighted with kitchen trainingHire, train, supervise, schedule, and evaluate approximately 50 service staff Oversee 40-90 restaurant employees dailyOpen or close restaurant several times each week, both include accounting for all monies in restaurant, inventory of all food in restaurant, and ensuring that all employees complete duties… Show more Completed Darden's Manager-In-Training course *includes training and successfully working every position in the restaurant, heavily weighted with kitchen trainingHire, train, supervise, schedule, and evaluate approximately 50 service staff Oversee 40-90 restaurant employees dailyOpen or close restaurant several times each week, both include accounting for all monies in restaurant, inventory of all food in restaurant, and ensuring that all employees complete duties efficiently. Show less

Des Moines, Iowa, United States

Train swimming lesson instructorsSupervise swimming lesson program at neighborhood poolEnsure quality swimming education for approximately 300 children

Gettysburg, Pennsylvania, United States

Teach Health and Safety classes in various locations throughout Adams County, including First Aid, all levels of CPR classes, AED training, Lifeguarding, and Water SafetyTeach future ARC instructors, preparing students to teach Health and Safety courses to the ARC's level of excellenceKeep accurate records, maintain equipment, and uphold all ARC teaching standards

Des Moines, Iowa, United States

Teach Lifeguarding and Water Safety classes at area swimming facilities (primarily for local cities and YMCAs)Teach CPR and AED Instructor classes at the ARC buildingTeach all levels of CPR, AED, and First Aid classes throughout city, at the ARC and at various workplaces (when contracted for classes through the ARC)Keep accurate records, maintain equipment, and uphold all ARC teaching standards

Gettysburg, Pa

Organize and streamline aquatic department that had been without a director for approximately 7 monthsCreate and improve aquatic program offerings, including a competitive swimming program, water fitness classes, and SCUBARecruit, train, supervise, schedule, and evaluate all aquatic staffPrepare program schedules and information for brochures and news releases, including writing semi-monthly newspaper articlesPrepare and administer aquatics budget and payroll information… Show more Organize and streamline aquatic department that had been without a director for approximately 7 monthsCreate and improve aquatic program offerings, including a competitive swimming program, water fitness classes, and SCUBARecruit, train, supervise, schedule, and evaluate all aquatic staffPrepare program schedules and information for brochures and news releases, including writing semi-monthly newspaper articlesPrepare and administer aquatics budget and payroll information Maintain equipment, furnishings, supplies, and health and safety standards for the swimming pool, whirlpool, locker and filter roomsMaintain all aquatic records, including aquatic contracts and signageI agreed to the challenge of this transitional position with the knowledge that it would be short-term, while I completed my studies in Pennsylvania. Show less

Ma, Christian Education

Ba, Sports Administration, Religion

Activities and Societies: Kappa Kappa Gamma, swim team