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Dynamic and innovative professional with over 20 years of experience elevating leadership and operational efficiency. A proven track record in orchestrating and managing diverse programs and activities. Specialized in program management processes, quality enhancement, change management, data analysis, performance improvement, training, supervision, and metrics/reporting. Demonstrates a keen focus on optimizing time, capital, and human resources. Expertise in developing and sustaining complex programs aligning with organizational strategic goals. Proficient in preparing program budgets and strategic operating plans.Leadership ImpactTrusted Management Partner: Consistently delivers quantifiable value by leveraging emerging technology and insights to optimize overall value.Self-Driven Program Manager and Operations Strategist:Demonstrates an entrepreneurial mindset with a contemporary approach to solving diverse business problems through agility, flexibility, scalability, and reliability.Results-Driven Program Leader:Decisive leader skilled at achieving objectives, building relationships, and inspiring trust and respect from stakeholders.Proficient in counseling and developing individuals and teams to maximize performance.
Youtube
View- Website:
- youtube.com
- Employees:
- 131203
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YoutubeSan Francisco, Ca, Us
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Trust And Safety OperationsHireart Jun 2024 - PresentNew York, New York, Us-Designed and optimized workflows for the Trust and Safety team (T&S Support, DMCA and GDPR), enhancing efficiency and ensuring compliance with best practices. -Authored the inaugural training guides and documentation for Character AI Trust and Safety; conducted training sessions for team members. Assembled CAI T&S Knowledge base.-Created ad-hoc dashboards and established key data metrics, enabling informed decision-making and operational consistency.-Devised and implemented strategies focused on user retention and growth, contributing to sustained engagement and platform expansion.-Led data labeling tasks to support AI and Machine Learning models, ensuring high-quality input for accurate algorithm training. -
Vr Training Program Manager/ConsultantPacific Gas And Electric Company Jul 2023 - Nov 2023Oakland, California, Us-Spearheaded the implementation of Virtual Reality Training for PG&E field workers.-Orchestrated VR Live Shooter training drills, collaborating with Corporate Security and vendors.-Established KPIs for new training programs and documentation guidelines for Corporate Security operations.-Provided innovative solutions for technological and operational challenges, streamlining and overhauling existing training programs. -
Operations Coordinator Ii - Supplier RiskGoogle Nov 2020 - Nov 2022Mountain View, Ca, Us-Managed outreach and identification programs with Google suppliers, conducting risk assessments.-Developed policies and procedures for identifying and addressing risks across the organization.-Implemented risk management solutions, presented risk reports to executive leadership.-Oversaw Quality and Training for new triage agents, including documentation and video creation. -
Quality And TrainingGap Inc. Nov 2019 - Mar 2020San Francisco, California, Us-Designed and operated an audit program for Gap Tech/Internal support in preparation for machine learning transition.-Led training sessions for internal teams, collaborated with offsite leadership for program launches.-Created dashboards and implemented a data-driven reporting system for upper management.-Revised technical training guides. -
Quality AssuranceWish Sep 2017 - Jul 2019San Francisco, Ca, Us-Audited services processing orders and providing products, managing over 1,000 tier 1 agents.-Led multiple programs/projects from inception to completion, decreasing vendor spending by over 50%. ($70M down to $30M.)-Monitored network connectivity, usability, and security, addressing compliance issues and vulnerabilities.-Conducted training for Quality Assurance processes. -
Quality Assurance/Training/SmeFacebook Aug 2015 - Sep 2017-Owned and operated a Quality and Training program for a contractor workforce of 70+, achieving a target of 98% accuracy.-Created dashboards to monitor productivity and accuracy for individual contractors.-Provided continuous review and recommendations for process improvement, focusing on Machine Learning accuracy.-Led Spam Ops team, conducting reviews of potential security threats. -
Product Safety/Spam OpsTwitter Oct 2014 - Aug 2015San Francisco, Ca, Us-Processed over 500 cases per week (120% of case goal), reviewed accounts, and flagged violators for removal.-Led team to streamline and improve content labeling processes to raise team productivity.-Developed projects to enable in-depth investigations and allow for scaled action on large clusters.-Trained new team members on all tools and workflows. -
Office ManagerCinema 7 Inc. Jun 2006 - Aug 2015Supervision and Operations Leadership:Oversaw day-to-day staff supervision, ensuring adherence to health and safety legislation.Led operations to meet customer needs, achieve revenue targets, and maintain excellent customer service.Managed recruitment, training, performance appraisals, and financial record-keeping.Digital Transformation and Brand Enhancement:Spearheaded a company-wide initiative to update and overhaul the corporate website and online store.Managed social media, advertising, and photo/publicity events for effective brand promotion.Policy and Technology Innovation:Redesigned the company employee handbook, including comprehensive revisions to all job descriptions.Orchestrated the conversion of the company into a digital enterprise, introducing cutting-edge technologies.Cost-Saving Innovations:Recognized by management for pioneering innovations in purchasing, resulting in a 35% reduction in supply costs.
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AnimatorXzault Media Group 2007 - 2007Us -
Technical AdministratorHarris Corporation Sep 2004 - Aug 2005Melbourne, Florida, Us
Steven Ly Skills
Steven Ly Education Details
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George Mason UniversityArt -
Academy Of Art University3D Animation
Frequently Asked Questions about Steven Ly
What company does Steven Ly work for?
Steven Ly works for Youtube
What is Steven Ly's role at the current company?
Steven Ly's current role is Trust & Safety Program Manager.
What is Steven Ly's email address?
Steven Ly's email address is mr****@****ail.com
What schools did Steven Ly attend?
Steven Ly attended George Mason University, Academy Of Art University.
What are some of Steven Ly's interests?
Steven Ly has interest in Technology, Art, Sports, Health, The Environment, Animation, Environment, Science And Technology, Music, Human Rights.
What skills is Steven Ly known for?
Steven Ly has skills like Animation, Maya, Photoshop, Video Games, Computer Animation, Storytelling, Character Animation, Photography, After Effects, Art, Storyboarding, Microsoft Office.
Who are Steven Ly's colleagues?
Steven Ly's colleagues are Eunicenaa Adjei, Vivo Gamerz, Alexandre Moura, Ramesh Kumar, Eshopping Haul, Daniel Peretyatko, Janhavi Anand.
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