Semyon Lytkin Email & Phone Number

YAKUTIA PRO is a community of like-minded professionals who want to contribute to the development of Yakutia from different parts of the world and promote intellectual volunteering, social interaction, mentoring and exchange of expertise

St Petersburg, St Petersburg City, Russia

Lead partnerships to drive economic and operational impact for B2B and B2C streams of company.Business impact:• Doubled partner`s network in 4 months, which effected revenue growth in B2C and B2B segments • Developed operational processes and effectively implemented best practices, which improved transparency of processes and reduced operational frictions and drifts for company.• Increased quality of service for B2C segment, quality metircs improved by 2 times.• Improved partner loyalty, NPS increased by 3.5 times over the year.• In 3 months implemented and configured analytics dashboards in Power BI for the purpose of operational management and analysis of metrics of streams.• Implemented a new automated partner network administration platform in 5 months, which allowed to reduce the number of errors during the service.• Promptly assembled team of stream of 6 employees

Saint Petersburg, Russian Federation

Lead process mining excellence center for the entire company. Implementation of an innovative approach to evaluate and analyze the effectiveness of business processes of company. Business impact:• Created from scratch and managed Process Mining Excellence Center.• Made MVP of in-house process-mining system. Role - product owner.• Developed a process map of the IT processes of the Company's IT function and prioritized IT processes for the implementation of the internal control.• Conducted 6 consulting projects using Process Mining in the Company throuhout the year.• Procurement process had an outstanding result in decreasing process frictions for 25% using process mining system.

Санкт-Петербург, Россия

Lead teams of IT auditors for purpose of independent assurance. Audit of IT function effectiveness and efficiency. Business impact:• IT functions have been optimized and efficiency of business processes has been improved throgh various of IT audits including IT architecture, IT infrastructure, IT services and project management, IT strategy and IT processes maturity assessment, IT asset management, IT services pricing, IT change management..• Implemented an 100% sampling approach for data analysis in IT audits, which led to full coverage of process analyses and deviation discovery.• Implemented QlikSense BI analytics tool and Minit Process mining system for the entire internal audit department, that's made possible to make fast and simple analytics and deviation discovery for audits projects.

Moscow

PwC is one of four (BIG4) the largest audit and consulting partnerships in the world. Risk Assurance department helps its clients with risk management, internal controls, internal audit, third party assurance, business continuity and disaster recovery areas.My area of expertise includes 2 main areas:1) Auditing of IT (ITGC) and Business processes (OTC, PTP, Payroll etc.) controls as a part of integrated auditing of financial statements;• Test design and evaluate of operational effectiveness of application and IT general controls in enterprise systems based on solutions from SAP, 1C , Microsoft AX, OeBS, Navision and other systems over 25 projects and companies.2) Provide consulting services in related fields, including active selling and business development. I was a part of consulting projects in the following areas:• IT processes assessment according COBIT 5 methodology and organizational IT functions review.

Lead of IT department in effective and efficient way. Implementation and updating IT infrastructure. Business impact:• Updating company's IT infrastructure based on failover clusters, updating fleet of computers and servers.• Provided license cleanliness for all used software.• Implemented VOIP telephony based on Cisco UCM.

Saint-Petersburg, Russia

• Assist customers in solving technical problems related to the company's services. • Consultations by phone and by e-mail. • Server administration.• Work with Hosting software.• Work with the billing system and other duties of the first level technical support. • Manage own servers for hosting (VDS).• 1-st and 2-nd line of technical support

Moscow, Russian Federation

Founded a unique place where students, young professionals and everyone who was somehow related to Yakutia could communicate and be in touch with their friends, colleagues, relatives.