Tuyen L. Email and Phone Number

● Reviews and modifies new position job descriptions in anticipation of recruitment to ensure appropriate classification. Reviews and recommends salary placements for new hires as requested. ● Maintains current job descriptions/classifications on the Applicant Tracking system and Pay Factors, regularly audits positions to position control. ● Reviews manager’s requests for job reclassification and makes classification/pay grade recommendations. ● Champions compensation survey participation and analysis with vendors, local jurisdictions, peer companies, and other groups to gather and maintain current market data for current positions. ● Manages the annual compensation class study and annual merit/CPA process. Prepares documentation for the annual internal reclassification requests and potential appeals on an annual basis. ● Manages the budget for the reclassifications, promotions, and merit/CPA process.● Collaborates with Talent Acquisition and other HR partners to prepare HRIS reports and analytical data.● Champions developing new processes regarding the new hire experience regarding Total Rewards.● Manages the Agency service award program and award time.● Partners with HR staff to prepare quarterly updates to organizational charts and the intranet site (SharePoint). ● Ensures compliance of compensation and classification programs and practices.● Support HRIS system upgrades, patches, enhancements, testing, validation and overall performance management of the system. ● Maintains HR table databases, adding, updating and inactivating job titles, departments, and other set up tables. Ensures data integrity and compliance with applicable FLSA, EEO, I-9 and other state and federal laws and regulations.● Oversees maintenance, modification, audit and clean-up of HR database. ● Assists in creating more efficient use of HR resources through tracking information, automating and streamlining processes.

Senior Benefits Representative: Prepare and send eligibility files to healthcare providers and administrators.● Prepare and compile weekly eligibility files for U.S. and Canada by pulling various reports from oursystem.● Assist with eligibility file feed set up and testing.● Review, research and fix file feed errors from vendors.● Fix and update employee data in HRIS.● Conduct eligibility and payroll deduction audits when manual eligibility files are sent.● Resolve day to day employee tickets regarding benefit eligibility.● Developed procedures to improve process for manual eligibility files and error resolutions.● Prepared eligibility report and distribution lists for open enrollment. Assisted with open enrollmentpacket distribution.Compensation Specialist: Assist with researching, establishing and maintaining company’s pay structure and system.● Prepare and send company salary survey data to third party survey vendors.● Prepare job pricings for various jobs within the company.● Research and update minimum wage tracking worksheet on a monthly basis.● Update pay scales.● Update HRIS with job title, job grade and pay range changes.● Maintain and update company work structure.● Assist with quarterly bonus calculation.

Benefit Analyst: Provide client and vendor facing analytic support for benefits renewal and pre-renewal for a large, diverse portfolio of clients.● Established company-wide processes to streamline and increase the accuracy of the production of Benefits Guides for clients’ employees. Gathered internal stakeholder support for process changes.● Developed an analyst manual to improve communication and training of new analysts. ● Developed templates to improve time efficiency. ● Provide analytic support for clients ranging from less than 100 employees to 3,500 employees with a total portfolio of $3.4 million book of business.● Prepare pre-renewal documents, such as renewal history analysis, benchmarking reports, workforce evaluations and claims projections for client meetings so that they have an idea of what to expect for their renewal and how to proceed with the new plan year. ● Research and gather client information to prepare RFPs. Analyze carrier quotes to provide direction and recommendations on costs and benefits to clients. ● Negotiate rates, plan design, rate guarantees, and caps with carriers for best client value. ● Provide ad hoc remodeling of contributions and redesign of plans. Prepare educational and informational materials for clients’ employees. ● Keep apprised of ACA and other health and welfare benefits legislation and insurance carrier product changes and compliance issues.

Office Manager & Contract Specialist: Provided project management, client and vendor interaction, and sales support for a construction management consulting firm.● Created an internal expense and payroll system to increase billing accuracy and ensure tax compliance.● Maintained budgets, tracked expenses, and forecast budget performance to ensure that clients were better apprised of potential changes. ● Prepared RFPs and evaluated bids to select the appropriate contractors and architects for client projects. Oversaw specification and purchasing for equipment and supplies for these projects. ● Prepared reports, illustrations, and quantity and cost estimates for presentation of technical repair and restoration needs to non-technical clients. Kept clients apprised of project and financial progress.● Assisted in contract negotiations by reviewing and editing contract details to ensure that client’s expectations are agreed to and met. ● Audited accounts to ensure that contractors were billing clients correctly. Performed account reconciliation when necessary. Reviewed and approved vendors’ billings for monthly payment.