Led the onboarding of new online sales channels, resulting in increase in sales revenueDaily optimisation of Internet sales platformsDeveloped and optimised pricing strategies, significantly improving profit margins and customer satisfactionConference & event contracting and implementation Responsible for all corporate accounts GDS integration and distribution Group / tour series contractingCold callingOnline competition monitoring and analysisDaily PMS interaction for inventor, client data needs and bookingsOnline RFP contracting for TMC and other enterprises

Successfully developed a new car rental brand and online reservation moduleManaged administrative functions and budget control, ensuring smooth business operations and cost efficiency Development of new websiteHiring and onboarding new staffDealing with customer needs through online ticket system, phone and in person

Creation, deployment, and management of all online B2B & B2C sales channels Developed exclusive content for social media, enhancing brand visibility and engagementDaily management and update of online booking engines Short term and yearly sales & price policies Website structure and processes creation

Running & administration of 15,000,000 BGN rebate fundHelped with development online public tender application platform, streamlining the application process and increasing user engagement

Software integration for new properties developmentResponsible for daily running of business Responsible for hiring and training of new staff Daily online inventory managementSuccessful negotiations with suppliers and partners for business sustainability and continuityDaily client - facing interaction and problem resolution management

General Manager (2013-2018)Sales and Marketing Department (2005-2013) Front Office Team Member (2004-2005)Led all operations comprising of sales and marketing, front office, housekeeping, maintenance, food and beverage department, security department, reservations, conference and events and IT department Development of online reservation and payment portalDaily management of online platforms - inventory, rates and visibilityRFP management through online GDS switch for large tourism portals - Amadeus, Sabre, Galileo and WorldSpanSuccessfully negotiated with corporate clients, travel agencies and individual guests to meet their needsOrganized and oversaw all meetings and events for government, corporate, and individual clientsBrought online all OAT, GDS, wholesale platforms.Created, implemented and optimised all online and offline ad campaignsCreation of website and both desktop and mobile versionDevelopment of booking app for mobile devices Responsible for hiring and training of staff