Lyuben Dimitrov Email & Phone Number

London, United Kingdom

As a vital member of an organization's IT support team, I provide technical assistance and support to end users. My technical knowledge, problem-solving skills, and excellent customer service abilities help me to do my job accordingly. My primary objective is to ensure that all users receive timely and effective assistance for their IT-related issues and inquiries.My primary duties are:Customer Support: I interact with end-users via various channels, including phone calls, emails, and ticketing systems, to understand and troubleshoot users' technical problems. I strive to deliver exceptional customer service by patiently addressing user concerns, providing step-by-step instructions, and resolving issues promptly.Issue Resolution: I am responsible for diagnosing and resolving technical issues encountered by end-users. As I have a good understanding of hardware, software, and network-related problems and can troubleshoot and resolve issues such as software, network connectivity problems, and hardware malfunctions. My technical expertise and available resources help me to resolve incidents efficiently, ensuring minimal disruption to business operations.Incident Management: I follow established incident management processes to log, track, and prioritize incidents reported by end-users. Categorize and prioritize incidents based on my urgency and impact, ensuring that critical issues are addressed with the highest priority. Escalating complex or unresolved incidents to appropriate IT support teams, ensuring proper incident resolution and closure.Documentation and Knowledge Management: I maintain accurate and up-to-date documentation of incidents, service requests, and their resolutions. Contribute to the knowledge base by documenting solutions, troubleshooting steps, and best practices, enabling efficient issue resolution and providing self-help resources for end-users. I continuously update the knowledge base to reflect the latest technologies and troubleshooting..

London Area, United Kingdom

Troubleshooting various Windows Operating Systems (XP, Vista, 7, 8,10 and 11).Inspect hardware components and swap or repair in case of fault.Support network problems like network connectivity, routers, firewalls, switches; DHCP, DNS, TCP/IP.Assembled PCs from scratch and set up the required operating system and needed software for the client.In request back-up systems and recover operating system. Checking for urgent updates of software used by users.Using Microsoft Server (2008, 2012, 2016) Active Directory for creating new accounts, mailboxes and password reset.Remotely fixing clients’ problems with applications such as TeamViewer, Log Me In, SCCM or Dameware.

Sliven

Maintaining and selling hardware and software for vehicle diagnostics and inspected line equipment.Preparing analysis for projects requested by clients of the company.Solving call problems from clients or rise the problem to the upper level of the support team.Making recommendations for our products or services with potential or current clients.Updating and maintaining documentation used by the team or help documentation for customers.Remotely diagnose and resolve issues with applications or software for users.Handling telephone calls, e-mails and general office administrative duties with third-party clients or our customers.

Sliven

Providing advice and practical assistance to system users by phone, mail or face-to-face;Recording all faults reported for PC, laptops and mobile and passing it to warranty procedure if required.Diagnosing faults of hardware or software and identifying the steps required to rectify them.Build new configurations and upgraded already existing computers and laptops.Maintaining customer satisfaction by identifying and resolving customer concerns and issues.Assisting and training colleagues in areas of specialist knowledge or experience.Stock control for hardware and software support from the company.Handling and maintaining user guide documentation for customers or other new members of the team.

Master'S Degree Msc, Engineering/Industrial Management

Bachelor Of Engineering (Be), Computer Technology/Computer Systems Technology

Activities and Societies: Operating SystemsComputing

Technician Degree, Electronic And Computing Engineering, Distinction Overall