Lyubomir D. Email & Phone Number

Sofia City, Bulgaria

Perform a strategic review of systems and provide recommendations to support an improved control framework, scalability, and operational efficiency with specific focus on:Strategic Leadership: Shape the future state of the department while managing day-to-day activities;Process Enhancement: Review, reshape, and enhance operational processes in line with policies and risk assessments;System Optimization: Conduct a strategic review of systems, provide recommendations for improvement, and define requirements for scalability;Quality Assurance: Review the quality testing framework and ensure effective implementation across processes;Team Management: Guide and lead key Continuous KYX teams, providing necessary coaching, training, and support;Department Build-Out: Define resourcing needs and recruit new staff to strengthen capabilities;Risk Management: Promote and embed a strong culture of risk awareness and accountability for controls across teams.Overseeing the adequate implementation of company policies and procedures ensuring strict adherence to FCA’s KYC / ML / TF requirements

Sofia City, Bulgaria

Manage relationship with Client's key stakeholders, consultants & 3rd parities.Successful record of mid-size ($ 100-500k) project governance.Responsible for the overall successful delivery of a project, through the complete project lifecycle. This includes: the project is delivered on time and budget; achieves the target margin; meets client's technical requirements.Develop, maintain and manage the project plan, guarantee the right balance of scope, budget, timeline and risk is in place.Producing regular project reports to all stakeholders including the project teamOrganizing regular project team meetings e.g. Inception/scoping meetings, phase kick-off meetings, Steering Committee meetings, daily stand ups etc.Allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team

Sofia City, Bulgaria

Deliver successful operational performance working on all levels within the project to deliver the Operational Plan of the site.Develop, implement and maintain effective planning and analysis to establish goals and measure the performance of the Project being consistent with the Client’s needs.Prepare and present Weekly/Monthly/ Quarterly business review decks with tactical and strategic meaning to the business;Analyze KPI performance and verify Action/Bridge plan compliance;Fully accountable for the financial performance of the Project, included but not limited to Revenue and Margin targets and Customer/Client satisfaction metrics/targets.Fully responsible for the resources within the Project (160 FTEs) providing service in 50 countries and 17 languages (24/7 model), including but not limited to decisions for any positional/personnel changes within the Project, in accordance to the Company’s procedures and practices and within the boundaries of performance, attitude, behavior and service delivery.Reporting/Line manager of a team of 7 Team Leaders (Supervisors) and 5 Trainers and Quality Specialists.Assess in depth the strengths of the team and design an operational model to further improve and deliver the business objectives/goals.

Sofia City, Bulgaria

Plan, oversee and coordinate the daily operations of the project.Develop, implement, and review operational policies and procedures.Identify and address problems and opportunities for the company.

Sofia City, Bulgaria

Leading and mentoring a high-performing and multi-disciplinary compliance operations team (20 FTE) covering a variety of workflows within the compliance department (e.g. KYC, Transaction Monitoring, CDD, EDD, Sanctions, PEP, etc.).Quality monitoring process and guidelines.Team MotivationDevelop Associates Skills and Knowledge

Bulgaria

Supported languages - from/to: English/ Dutch/ Russian/ Bulgarian

Sofia City, Bulgaria

Bachelor'S Degree, Civil And Corporate Security

Main subject / occupational skills covered: Tactical security operations, Intelligence and counter intelligence Security by technical.

Dutch/Flemish Language And Literature

Secondary Education, English Language And Literature