> Led complex (Corporate & Enterprise customers deploying over 5,000+ charge points) projects from kick-off to implementation successfully within the designated timeframe.> Identified new general product developments and improvements based on strategic accounts' feedback to influence Ampeco's product roadmap. > Build internal procedures for scalability (establishing a new AWS infra, implementing a Delayed Deployment process among Enterprise customers) or issue prevention (switching a Production Payment Processor in a LIVE account).> Implemented Advanced Account Management practices for TIER 1 accounts for handling complex situations, build rapport with various stakeholders on a per-account basis, and identified up-sell opportunities in different areas (roaming, extra 3rd-party integrations, internal CSM service package delivery upgrade).> Shadowed and mentored new and current CSM hires from kicking off, through onboarding, and getting a customer LIVE by sharing knowledge, expertise, and experience.> Introduced the internal CSM academy (a continuous knowledge-sharing initiative) to the team to align various team members regarding general definitions of the business, agree on best practices and templates to implement, and prepare the team to scale 10x.

> Maintained high customer satisfaction by ensuring the clients’ feedback and requirements reached and were addressed by the Ampeco product management and engineering teams.> Shared knowledge and expertise to assist Ampeco customers and colleagues alike.> Developed best practices for new customer onboarding and customer LIVE (active) phases to ensure ongoing customer success.> Managed effectively external and internal stakeholders including product, engineering, sales, and support on customer commitments.> Defined and analyzed customer success KPIs to identify areas for improvement and further growth.> Understood the business model of our clients to identify upsell opportunities. > Presented new and valuable product features to customers to ensure proper product adoption.> Managed regular reviews of the business model of the clients in order to assist them in improving their strategic positioning in the market.> Identified, troubleshot, and solved system issues in order to assist the technical teams in isolating and confirming bug reports.> Translated customer feedback and feature requests to the product management team; added them to the backlog to continually improve the customer experience when interacting with the Ampeco platform.

Newton is the first-of-its-kind investor training and development program for investors who fuel the global innovation ecosystem: VCs, LPs, angels, accelerators, and tech transfer officers worldwide. The program aims to make the practice of investing in early-stage ventures globally widespread and accessible.The VC Fundamentals program supports the entry, onboarding, and development of early-career venture investors. Participants learn online through weekly live sessions alongside self-paced reading and cohort socials.Following the Newton course, fellows gain the network, knowledge, and skills needed to thrive in the venture ecosystem including:> A network of other ambitious fellows, with cohort socials and networking events;> Opportunities to learn from top-tier practitioners across the ecosystem;> Ongoing access to all our community tools and resources;> Curated learning resources during the program and 6 months after;> Alumni peer fellowship groups.

Odin is a collective intelligence. We work as a community to help each other find, vet, and invest in amazing companies. At Odin, we are on a mission to offer everyday people access to top-quartile venture capital returns.The goal of the community is threefold:> Goal #1: Build an investment platform you love. We are on a mission to improve access to top-quartile returns in venture capital. Our plan is to achieve this by giving users access to professionally-managed syndicates and an "Index Fund".> Goal #2: Get the right money to the right founder as quickly and efficiently as possible. We already put great startup investment opportunities in one place (on the Odin platform). > Goal #3: Create a "village square" for smart, interesting people to meet, share content, discuss ideas, connect 1:1, connect founders with investors in their network, etc.

> Owned the overall relationship with customers: Onboarding with the product (Gtmhub) and methodology (OKRs), increasing adoption, ensuring retention and satisfaction, reporting on customer health and renewals, and managing account churn risk.> Acted as a coach: Worked with customers to establish what their goals with Gtmhub are and assisted in achieving these goals to provide ultimate value to their companies. > Developed, prepared, and nurtured customers for advocacy and expansion. > Advocated customer needs and issues across functional teams (Product Management, DevOps, Engineering, etc.). > Helped the team to build a world-class Customer Success department and drove the company’s positive image.

> Co-set the vision, strategy, and product development roadmap of the company.> Won the "Emerging Technology Award 2016/2017" by Robotdalen.> Won the "Seal of Excellence" award in 2018 by the EU Commission.> Managed to build a highly-effective team of 6 people and a sustainable organizational culture.> Managed to raise 175K € equity-free capital.> Managed to validate initial market interest by signing a few Letters of Intent from business clients.> Managed to build a working prototype of the initial technology concept and prove its feasibility.