Lyubomir Ivanov Email & Phone Number

Sofia, Bg

Sofia City, Bulgaria

Re-creating corporate learning culture in order to achieve the main goal - Constant Learning. Re-skilling and upskilling through empowering "the employee" to choose his own areas for improvement and providing him/her guidance and tools. Designing full spectrum programs for specific target groups: Leadership Programs, Talent Programs, Recognition Programs, Retention Programs and etc. End-to-end recruitment process including active sourcing with strong focus on candidate experience. Creating employer branding strategy and building long-term relations with universities.

Sofia, Sofia City Province, Bulgaria

Implementing new LMS platform in order to achieve blended learning experience. Design and delivery of tailor-made training programs for specific target groups. Creating internal knowledge share program called "Knowledge Club" for supporting re-skilling and upskilling process, with more than 85 topics and 50 trainers.

Sofia, Sofia City Province, Bulgaria

The key areas of my responsibility are (but not limited to):• Preparation, adaptation and delivery of Tailor-Made Trainings within the three main areas: People Management, Personal Development and Sales Skills.• Actively seek to generate new business through business development activities within training & development, executive search and coaching services offered to clients.• Promote all company services to clients and potential clients.• Be active in all local (and regional) marketing activities, effectively aiding the company in all marketing and promotional functions, recommending strategies and tactics, and assisting in achieving the sales targets for the group.• Monitor competitive activities and trade publications, while conducting market research and strategic plans to excel in the market and achieve the group’s objectives.• Review and Design (and redesign) workshop material to make sure the work is relevant and up-to-date.• Apply company's consultative methodology with clients, thus ensuring that their needs are met.• Identifying issues and forming solutions to be presented to the client.• Presenting proposals and recommendations to clients• Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry it all out• Liaise with Clients when necessary either in a support function or direct client-facing responsibility.• Participate and promote all events (Open Training Programs, In-Company programs)• Handling Client Communication, liaising with the client to keep them informed of progress and to make relevant decisions.• Preparing business proposals/presentations.• Managing projects as they pertain to the consultancy business• Ensuring timely preparation of workshop materials, documents, etc. whether locally or internationally.

Sofia, Sofia City Province, Bulgaria

• Design and implement tools for quality measurement and evaluating team performance • Vendor selection • Design and implement Provident Training Academy • Design and implement Leadership Program• Create and implement behavioral maps for training result evaluation• Budgeting and monitoring costs• Customer Experience Project• Coaching the Company's Team Leaders to ensure leadership development• Implementing new scripts for selling and collecting in Call Center• Building a coaching culture within the company• On the field sales coaching• Determine training needs and consult on relevant decisions on training and development in order to achieve the goals of the work.• Develop effective training solutions that deliver results that improve the performance of employees and consultants.• Built strong relationship with all the stakeholders and Senior Team ManagersTraining's delivered: Negotiations skills, Presentation skills, DISC model, Situational leadership, Sales training's, Recruitment skills, Communication skills, Customer Service training, Time Management etc.

Bulgaria

• Conduct trainings to develop effective knowledge, skills and competencies of credit consultants. Advise and assist the effective implementation of the know-how and knowledge at their work.• Prepare and organize training activities, organize logistics issues to ensure effective learning.• Determine training needs and consult on relevant decisions on training and development in order to achieve the goals of the work.• Develop effective training solutions that deliver results that improve the performance of employees and consultants.• Select, consult and use additional training methods as instructions, facilitation and learning in action to effectively improve the competence and performance of employees.• Evaluates training and development programs using assessment tool to improve the process.• Support the most important programs and materials for training and development to ensure that the content and the format remain relevant and effective, both to meet the training needs of employees and consultants.

West Bulgaria

• Responsible for compliance of the methodology of Customer Experience standards in Mtel shops at the desired level by the company through continuous improvement and upgrade of sales behavior• Responsible for the proper understanding and implementation of standards for merchandising in Mtel shops• Upgrades the knowledge of employees in Mtel shops through training and mentorship • Takes active participation in the process of dealing with difficult customers• Monitors the service and give feedback to the manager of the shop to the overall impression of the work and performance of the team in order to develop employees and raising the quality of work• Identifies the need of areas for improvement of the work and give recommendations• Fills forms to evaluate the performance of employees in shops in terms of service quality and established the work standards • Responsible for the reporting of the results from the tests, which employees regularly make • Responsible for the overall process of implementation, and training programs to develop skills, competencies and upgrade knowledge of employees in stores

Sofia

• Supports the Regional Managers in ensuring the shops offering fixed products and services are well-run, well-merchandised, well-staffed and meeting fixed products and services sales targets • Ensures that customer experience standards for fixed products and services are executed and maintained• Coordinates sales representatives and shops managers training on effective sales • Supports sales representatives and shop managers in building customer loyalty, achieve fixed, mobile services and products sales targets• Supports the company-wide integration process for fixed services and products into the company’s overall portfolio

Sofia, Str. Batenberg 4

• Pro-active sells products and services offered by Mobiltel.• Pro-active consulting of the customers about products and services of Mobiltel.• Supports sales assistants in M-Tel shops to resolve different cases which arise out of the working process • On the job trainer for Sofia city and not only• Activates services and processes requests of customers using the operational software according to the working procedures in M-Tel shops.• Receives cash payments from clients for monthly bills and purchased products and services.• Carries out deposit operations requested by the subscribers.• Informs Mobiltel subscribers for current monthly bills, deposit condition and balance of SIM cards.• Participation in focus groups for implementation of new sales processes

Sofia, Blvd. Vitosha 82

• Offers high quality service to Mtel clients• Offers and sells products and services in accordance with monthly target• Demonstrate good market knowledge and trends in the telecom industry• Builds a positive attitude in communicating with clients• Meets with corporate clients outside the office as Account Manager• Maintains documentation and process payments for sales

Sofia, Sofia City Province, Bulgaria