Kim V. Ly

Kim V. Ly Email and Phone Number

MBA, MSc | Credit Risk Policy, Process & Underwriting | Credit Card Planning & Operations | Customer Services | Languages
Kim V. Ly's Location
Goldsboro, North Carolina, United States, United States
About Kim V. Ly

Kim V. Ly is a MBA, MSc | Credit Risk Policy, Process & Underwriting | Credit Card Planning & Operations | Customer Services | Languages. They is proficient in Chinese and English.

Kim V. Ly's Current Company Details

MBA, MSc | Credit Risk Policy, Process & Underwriting | Credit Card Planning & Operations | Customer Services | Languages
Kim V. Ly Work Experience Details
  • Shinhan Finance
    Credit Card Planning Supervisor
    Shinhan Finance Dec 2021 - Oct 2022
    Ho Chi Minh City, Vietnam
    [Changed department name from Credit Card Operations to Credit Card Planning - Mar.2022]• The First Credit Card launching project: multi-channel communication, installment, transaction processing & monitoring, process initiation & documentation• Credit Card satellite projects: chatbot, 3Ds, IVR, CRM
    View
  • Vietnam Prosperity Bank Finance Company Ltd. (Fe Credit)
    Credit Risk Policy & Process Expert - Returning & Existing Customers
    Vietnam Prosperity Bank Finance Company Ltd. (Fe Credit) May 2021 - Oct 2021
    Ho Chi Minh City, Vietnam
    • Existing & returning customers' credit risk policies related projects/programs• Ad-hoc portfolio performance or policy-related issues resolution• New staff recruitment and training
  • Standard Chartered Bank
    Analyst, Credit Initiation
    Standard Chartered Bank Jan 2017 - Jul 2019
    Vietnam
    • Unsecured lending (credit card) applications analysis • Credit decision
    View
  • Anz
    Credit Assessment Officer
    Anz Jul 2014 - Dec 2016
    Ho Chi Minh City, Vietnam
    • Unsecured lending (credit card, cash loan) applications analysis and decision making• Secured lending (mortgage) support• Training and coaching
    View
  • Anz
    Senior Contact Center Officer
    Anz Aug 2013 - Jun 2014
    • Trainer• Quality assurance - calls & transaction management• Complaint handling
    View
  • Anz
    Contact Center Officer
    Anz Oct 2010 - Aug 2013
    From Oct.10 to Mar.12• Inbound calls handling - Cards services• ATM remote monitoring supportFrom Apr.12 to Aug.13• Complaint resolution• Multi-channel (voice, e-mail, branches) customer services• Training and coaching
    View
  • John Robert Powers
    Teaching Assistant Cum Interpreter
    John Robert Powers Jun 2010 - Aug 2010
    Ho Chi Minh City, Vietnam
    • English-based classes teaching assistant• English <> Vietnamese document translation• Curriculum support
    View
  • New World Saigon Hotel
    Banquet Attendant
    New World Saigon Hotel Oct 2007 - May 2010
    Food & Beverage attendant for events, and receptions.
    View

Kim V. Ly Skills

Training Call Centers Banking Complaint Management Customer Service Credit Team Leadership Time Management Problem Solving Negotiation Credit Cards Credit Card Transaction Processing Credit Card Fraud Credit Risk Customer Service Training Credit Assessment Credit Initiation

Kim V. Ly Education Details

Frequently Asked Questions about Kim V. Ly

What is Kim V. Ly's role at the current company?

Kim V. Ly's current role is MBA, MSc | Credit Risk Policy, Process & Underwriting | Credit Card Planning & Operations | Customer Services | Languages.

What schools did Kim V. Ly attend?

Kim V. Ly attended Skema Business School, French Vietnamese Center For Management Education (Cfvg ), Huflit.

What skills is Kim V. Ly known for?

Kim V. Ly has skills like Training, Call Centers, Banking, Complaint Management, Customer Service, Credit, Team Leadership, Time Management, Problem Solving, Negotiation, Credit Cards, Credit Card Transaction Processing.

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