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Kim V. Ly is listed as MBA, MSc | Credit Risk Policy, Process & Underwriting | Credit Card Planning & Operations | Customer Services | Languages based in Goldsboro, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Kim V. Ly.
Kim V. Ly previously worked as Credit Card Planning Supervisor at Shinhan Finance and Credit Risk Policy & Process Expert - Returning & Existing Customers at Vietnam Prosperity Bank Finance Company Ltd. (Fe Credit). Kim V. Ly holds Master Of Science - Ms, International Business - Marketing Analytics from Skema Business School.
Kim V. Ly is a MBA, MSc | Credit Risk Policy, Process & Underwriting | Credit Card Planning & Operations | Customer Services | Languages. They is proficient in Chinese and English.
Listed skills include Training, Call Centers, Banking, Complaint Management, and 13 others.
A career timeline built from the work history available for this profile.
Ho Chi Minh City, Vietnam
[Changed department name from Credit Card Operations to Credit Card Planning - Mar.2022]• The First Credit Card launching project: multi-channel communication, installment, transaction processing & monitoring, process initiation & documentation• Credit Card satellite projects: chatbot, 3Ds, IVR, CRM
Ho Chi Minh City, Vietnam
• Existing & returning customers' credit risk policies related projects/programs• Ad-hoc portfolio performance or policy-related issues resolution• New staff recruitment and training
Vietnam
• Unsecured lending (credit card) applications analysis • Credit decision
Ho Chi Minh City, Vietnam
• Unsecured lending (credit card, cash loan) applications analysis and decision making• Secured lending (mortgage) support• Training and coaching
• Trainer• Quality assurance - calls & transaction management• Complaint handling
From Oct.10 to Mar.12• Inbound calls handling - Cards services• ATM remote monitoring supportFrom Apr.12 to Aug.13• Complaint resolution• Multi-channel (voice, e-mail, branches) customer services• Training and coaching
Ho Chi Minh City, Vietnam
• English-based classes teaching assistant• English <> Vietnamese document translation• Curriculum support
Activities and Societies: Social Media Ambassador (Sep. 19 - May. 20) | Data Science Club - Vice President Social Media ( Oct. 19 - May..
Activities and Societies: Winner of "Proud to be a CFVG-er" Contest
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Kim V. Ly is listed as MBA, MSc | Credit Risk Policy, Process & Underwriting | Credit Card Planning & Operations | Customer Services | Languages.
Kim V. Ly is based in Goldsboro, North Carolina, United States.
Kim V. Ly has worked for Shinhan Finance, Vietnam Prosperity Bank Finance Company Ltd. (Fe Credit), Standard Chartered Bank, Anz, and John Robert Powers.
You can use AeroLeads to view verified contact signals for Kim V. Ly, including work email, phone, and LinkedIn data when available.
Kim V. Ly holds Master Of Science - Ms, International Business - Marketing Analytics from Skema Business School.
Kim V. Ly is listed with skills including Training, Call Centers, Banking, Complaint Management, Customer Service, Credit, Team Leadership, and Time Management.
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